Chrysler Dodge Jeep Ram Brunswick

Military story here, I bought a 2015 jeep wrangler with a 6-inch crack in the windshield driver side area. It was put in writing that they would replace the windshield at a later date that was covenant for m 6-inch crack in the windshield driver side area. It was put in writing that they would replace the windshield at a later date that was covenant for me and let me have it that day. i was then rapidly deployment and they were unable to complete that promise. On arrival back to the states i was able to gain contact with the store director and he promptly took care of my issue. me and matt worked on a solution that best fit my schedule and i can personally say that their customer service sets the standards for dealers across the GA area. More

Was sold a car without a clean title without our knowledge. After calling for almost 5 months so we could get a tag we finally found out why we could never get a tag. While in possession of the car knowledge. After calling for almost 5 months so we could get a tag we finally found out why we could never get a tag. While in possession of the car the transmission went out and the dealership said it was on us. The costs was $5200 plus the tow. They finally said they would take the car back but that we were out over $5K and was told we were crazy for fixing the transmission. They now have the car back with a brand new transmission that they will sell and we are out the $. The sales manager Jay Fredrickson was beyond disgusting. We called for months and his response was why didn't we drive there for help? Stay away from here at all costs. There is no owner apparently and only a Board of Directors that is based out of the country More

We came to get our dodge serviced and the service advisor Michelle took great care of us!!! We left extremely satisfied and we will definitely return for any future maintenance! Awesome service, definitely r Michelle took great care of us!!! We left extremely satisfied and we will definitely return for any future maintenance! Awesome service, definitely recommend!! More

Poor customer service. Their service department is about a poor as they come. Took my jeep in for a recall in December. Called 1st to see if all the parts where in and was Their service department is about a poor as they come. Took my jeep in for a recall in December. Called 1st to see if all the parts where in and was told yes. Guess what they weren't and didn't call to say it was done with what they could do til we called 8 hrs later. Was Called last week and told the part finally came in and made an appointment for 3:30 today. Got there early and was told they don't do appointments after 1 for that stuff before even looking to see if I had one. Well their people scheduled it. I won't use them again and my jeep still has a recall to get fixed now. I will go to another jeep dealer that is decent More

DEANNA SMITH IS A SUPERSTAR WITH GREAT CUSTOMER SERVICE AND PROFESSIONALISM GOT ME SQUARED AWAY. GREAT SERVICE AND WORK DONE QUICKLY. THEY GOT ME IN WHEN I WAS AVAILABLE. AND PROFESSIONALISM GOT ME SQUARED AWAY. GREAT SERVICE AND WORK DONE QUICKLY. THEY GOT ME IN WHEN I WAS AVAILABLE. More

Don’t waste your time trying to deal with this dealer. They could care less if you buy or don’t . Someone else will walk through the door and pay through the nose when you leave and they know it. Dropped They could care less if you buy or don’t . Someone else will walk through the door and pay through the nose when you leave and they know it. Dropped ve further and get better deals and service like I did. More

I bought my NEW 2021 Ram 1500 Laramie 4x2 from Stephanie (Online Sales), Tyler Gearheart (Salesman), Darryl Davis (Sales Director) & Kevin Brooks (Finance Manager) at Step One Auto (CJDR) in Brunswick, GA o (Online Sales), Tyler Gearheart (Salesman), Darryl Davis (Sales Director) & Kevin Brooks (Finance Manager) at Step One Auto (CJDR) in Brunswick, GA on 1/14/2022. This Step One Location was the nicest, most upfront, and honest CJDR Dealer I have had the pleasure of working with so far! If you are in the Coastal GA, North FL areas... Don't waste your time anywhere else like me... Stop in to see Tyler & Kevin. I hope they do right by you, like they did me! Just do your RESEARCH BEFORE YOU GO TO ANY DEALER!!! I will be taking all my future business here as long as they continue to do right by me... and telling everyone else to do the same. Background if you want it.... I live in Savannah, GA were Step One Auto has (2) locations and many, many more vehicles to choose from. But Stephanie and Darryl were awesome and were able to at least meet me on my terms and it didn't require me pulling out all my hair to get a straight answer from them. For the most part, I felt like they were honest and upfront with me which led to them earning my business over both Savannah Locations. To be honest I came to them hot and heavy after my dealings in Savannah. They understood my situation and tried to come to a reasonable deal. After working most of the deal details over the phone, etc. I drove the 1 hr. one-way to see the truck and finalize the deal. They did not try to pull my chain, lie to me, change any part of the deal, or hold any bad blood towards me for my initial hot headed-ness. Tyler and I reviewed the truck, gathered all info, and got me into see Kevin. Kevin found an even better APR for the deal with no points. He was SUPER HONEST, disclosed my honest financial information to me without acting like it was Top Secret Intel... made me feel like my opinion on my financial decision was heard and mattered. I cannot say the same for any other Step One Locations I have unfortunately worked with before. This Brunswick Location saved Step One Auto in my eyes, as I was very much willing to go pay higher prices at other Dealer Groups just so Step One wasn't getting my money. I drove my 1hr ride back to Savannah, pass the other Step One Locations and will not look back at them again. More

My truck started leaking oil around 65000 miles.I had My truck started leaking oil around 65000 miles. I had the dealer look at it and was told the crank seal was bad. They replaced the crank seal and it My truck started leaking oil around 65000 miles. I had the dealer look at it and was told the crank seal was bad. They replaced the crank seal and it didnt fix the leak. I brought them the truck again and they tried again but didnt fix the leak. This is the 3rd time my truck has been to this dealer for the same leak. I was told a price to fix it which was very high. They said it was not under warranty. I called ram warranty and they said it was covered. The dealer told me to pick the truck up and they would call when they had time to work on it. That was weeks ago why is it so hard to have warranty work done to a vehicle that was bought new. If I would have paid what they were asking my truck would be fixed already. I will leave another review after my truck has been worked on for the third time. More

The service department at this dealership needs to be replaced starting with the service manager. I purchased a 2021 jeep grand Cherokee and a 2020 Ram 1500, the jeep have issues with the touch screen a replaced starting with the service manager. I purchased a 2021 jeep grand Cherokee and a 2020 Ram 1500, the jeep have issues with the touch screen and looses signal to the point the screen is totally blank with no sound for 10-20 minutes. The Ram has an issue where the gas lid get stuck and i have to use a knife or screw driver to open it. every time i call the dealership they have an excuse as to why they cannot do the work, from they do not have enough employees to staff service to ,"the entire service team is out with COVID" they repeatedly cancel your appointments without notification and then they act surprised and offended when you get upset about their lack of respect and customer service. I told the employee that the dealership not having enough employees was their problem not the paying customer, and she told me that maybe I can go out and find people to come to work there which I think is crazy that she would say that. Never had any issues with the sales or finance department but the service department need to be retrained. i know this is the only Jeep/Ram/Chrysler dealership in brunswick and maybe that's why the get away with such poor customer service. The manager told me that they would never service my vehicles because i was never happy, but here is a new concept, if you treat customers right and offer great service, customers will be happy. i just asked for my keys and left, i would rather drive to Jacksonville for service. More

I had both my Hyundai vehicles serviced this past week. Both my 2016 vehicles have been serviced at this location since we bought them. The experience working with Jasmine was wonderful. She’s a profession Both my 2016 vehicles have been serviced at this location since we bought them. The experience working with Jasmine was wonderful. She’s a professional at her job with great people skills. More