Chrysler Dodge Jeep Ram FIAT of Manhattan

I genuinely thought good Jeep service here was a myth, until I met Luis Rivera at Jeep of Manhattan. Called over the weekend - a real human answered. No bot maze. Got a next-morning appointment ...had to until I met Luis Rivera at Jeep of Manhattan. Called over the weekend - a real human answered. No bot maze. Got a next-morning appointment ...had to double check if I heard correctly. Showed up - Luis was there, professional, and actually listening. Took detailed notes, confirmed everything, and (this part shocked me) gave me his cell so I could send videos of a hard-to-reproduce issue. Other dealerships wouldn’t even try. He coordinated directly with the technician so nothing got lost in translation (which is usually where problems go to die). Other dealerships: “Could not reproduce.” Luis: “Let’s actually figure this out.” Updates were clear, technical, and on time. My car was fixed faster than it usually takes other places just to start looking at it. Pickup day - I’m expecting my usual salt-covered winter artifact. Nope. Car comes out clean, washed, and I actually had a moment of “I forgot this is what the color looks like.” End result: smooth, transparent, stress-free. Again - NYC. Jeep dealership. Yes, really! Luis Rivera didn’t just provide service—he restored faith. Jeep should clone him… or at least send every other service department to train under him. More

Friendly, was patient with my questions and requests, the service provided was excellent and communication clearly as well as in good timing. service provided was excellent and communication clearly as well as in good timing. More

Neil is the best! ! He is so helpful and accommodating. He helped meet all of my requirements for my new Jeep Grand Cherokee and made the process so smooth and quick! H ! He is so helpful and accommodating. He helped meet all of my requirements for my new Jeep Grand Cherokee and made the process so smooth and quick! He is very responsive and easy to communicate with. After deciding I wanted a new Jeep on a Friday, the next day I was driving off the lot with exactly what I wanted. Thank you Neil!!! More

We had a great experience working with Neil Iton at Chrysler Dodge Jeep Ram FIAT of Manhattan while purchasing our new 2025 Jeep Grand Cherokee. Neil was knowledgeable, patient, and made the entire pro Chrysler Dodge Jeep Ram FIAT of Manhattan while purchasing our new 2025 Jeep Grand Cherokee. Neil was knowledgeable, patient, and made the entire process feel easy from start to finish. He really knows Jeeps inside and out and took the time to walk us through everything, answering all our questions without ever being pushy. Communication was clear, the dealership experience was smooth, and we felt taken care of throughout. If you’re looking for someone experienced, honest, and genuinely helpful, I’d definitely recommend working with Neil. More

Daryl was a pleasure to work with along with Louis in finance department! Made the process very simple! Would highly recommend him to anyone looking for a new/used vehicle. Thank you again!! finance department! Made the process very simple! Would highly recommend him to anyone looking for a new/used vehicle. Thank you again!! More

I brought my jeep in for service. They take care of you like you’re the king. The place is spotless, beautiful comfortable, and Keith was the best. They take care of you like you’re the king. The place is spotless, beautiful comfortable, and Keith was the best. More

Great, self pressure, beautiful personality. He also tells you straight up if the vehicle is right for you or not. He also tells you straight up if the vehicle is right for you or not. More

Everyone was friendly and attentive to myself and family. Was pleased with the cleanliness and its refreshment area. Will definitely recommend to my family and friends Was pleased with the cleanliness and its refreshment area. Will definitely recommend to my family and friends More

This survey sucks. The service was not what I expected I took the van for a few things and they ended up fixing another. My brother had the same issue with the dealers The service was not what I expected I took the van for a few things and they ended up fixing another. My brother had the same issue with the dealership. More

Neil with Manhattan Jeep have been providing quality service and vehicles to me by my brother for several years. Neal is a man of his word, when it comes to getting it done he always come through, respo service and vehicles to me by my brother for several years. Neal is a man of his word, when it comes to getting it done he always come through, respond to my call and needs like the ultimate professional. More