Chrysler Dodge Jeep Ram Fiat of Bay Ridge

Great Place to Buy a Vehicle My husband and I had a great experience with this dealership from the moment we called in to inquire about a 2014 Jeep Cherokee we were interested in My husband and I had a great experience with this dealership from the moment we called in to inquire about a 2014 Jeep Cherokee we were interested in to the moment we left there with the keys to our new vehicle in hand! I'm sorry I can't remember the name of the receptionist but she was very friendly and helpful. Diana was the next person we met and she expressed the same friendliness and professional manner. We were then introduced to our salesman Mark who was fantastic. Very patient, informative, knowledgable, and welcoming! He guided us through every step of the way and we never once felt as though we were not an important client to him. The last person we dealt with was Jeff who handled the financing. Super friendly and charming man that explained everything to us in detail! Prior to coming to this dealership we had visited two other dealerships. One in Queens and one in Jersey. Those were horrible experiences and we were almost to the point of giving up! Bay Ridge CDJ renewed our faith in car buying! We whole-heartedly recommend this dealership and it's superb staff!! More

Totally Satisfied‼️ I would first like to thank Bay Ridge CJD service department for their professionalism and interest in resolving my issue with my 2014 Durango RT. Two I would first like to thank Bay Ridge CJD service department for their professionalism and interest in resolving my issue with my 2014 Durango RT. Two other service departments had no clue, these guys listened to my issues went out with me on a road test,and talked over all the details of what they would do to get it resolved, they showed patience and concern and I appreciate their professionalism they really know what they're doing. I'm a very satisfied customer and will return for future maintenance,confident my truck is in good hands. More

Will come back again! Bremen, was extremely helpful and answered my questions and concerns about different vehicles. Angel Manjarrez, was a great help as well. I would defi Bremen, was extremely helpful and answered my questions and concerns about different vehicles. Angel Manjarrez, was a great help as well. I would definitely recommend friends and family here. More

Amazing!!! First time at Bay Ridge Chrysler and it wont be my last. John Castellano was extremely helpful, and the. I enjoyed talking to them both very much. Buy First time at Bay Ridge Chrysler and it wont be my last. John Castellano was extremely helpful, and the. I enjoyed talking to them both very much. Buying or leasing a new car can be excruciating but with John and Jimmy, it was fun, fast, and simple. The finance manager, Anthonly Burke was also great and made my transaction nice and smooth. They also have an Allstate agency inside which was super convenient and they were able to save me a few dollars on my insurance as well as get me to a price point without playing the back and forth game like I've experienced at other dealerships. As a former Infiniti driver, I have to say the service quality I received at Bay Ridge Chrysler Jeep Dodge, by far over exceeded my expectations. I will definitely be back soon for my next vehicle purchase. More

Great Experience with Jennifer Velazquez I had quite the experience with my sales consultant, Jennifer Velazquez. She was very informative, helpful, and friendly. She made my buying experien I had quite the experience with my sales consultant, Jennifer Velazquez. She was very informative, helpful, and friendly. She made my buying experience very comfortable with no BS. Anthony Burke, was the finance manager and made my transaction smooth. Thanks Bay Ridge Chrysler Jeep Dodge Ram Fiat for your professionalism and for making my buying experience swift and easy. I highly recommend them! More

Too Easy I went to this dealerahip last year and i wasnt satisfied with my experience. However, my experience yesterday was the total opposite. The entire staf I went to this dealerahip last year and i wasnt satisfied with my experience. However, my experience yesterday was the total opposite. The entire staff seemed friendlier and professional. No pressure, lots of information and overall a great deal. I would personally like to thank Ali for his professionalism and for making this a painless smooth transaction. I purchased a new Jeep Grand Cherokee and I am %100 percent happy with the deal. This business has done a complete change for the better. I would definitely recommend this place to family and friends. Ask for Ali, you will not be disappointed More

Horrible place Run away from the service department!!!! My review is on their service department. I have been taking my 2015 Jeep Cherokee to them for the past y Run away from the service department!!!! My review is on their service department. I have been taking my 2015 Jeep Cherokee to them for the past year. A week ago I went to get an oil change as a walkin and they turned me away twice. The reason they gave was that they had too many cars in for work already. I informed the service manager that their website stated walk-ins welcomed for express lube and it also stated that it was a 24 hour service shop. He became really nasty and told me that he would have to look at it himself. When I ask to speak with the shop Director (John) the service manager told me that he was the shop director. Little did he know I already knew the shop director. Anyways, I was not able to get an oil change and when I tried to schedule one they told me it would be at least two weeks before they could get me in. Two weeks for an oil change? I couldn't believe it. So I called around and found a Jeep dealer in Rockaway. From the very start these people were professional and courteous. They scheduled me for the next day. When I got there they offered me a 15000 miles service. The process was easy and quick. However, I became furious when I learned from them that my car had 7 service recalls that needed to be taken care of. They performed all seven of them. I told them that Bay Ridge Jeep had been taken care of the service recalls /updates. They said it was impossible because they would not show up if they were taken care of. I am so disgusted with Bay Ridge Jeep. Not only did they lie about performing updates needed on my car they put me and my family at risk by doing so. I have all the documentation they gave me where it states that they performed these required safety recalls and updates. None of which were actually done. I will be contacting cooperate offices with this matter. They should know what kind of service this place is providing. STAY AWAY from the service department. More

Thanks My experience with Bay Ridge Jeep was hassle free!! Tony , Bob and Jeff went above and beyond to help me purchase the jeep that was perfect for me !Th My experience with Bay Ridge Jeep was hassle free!! Tony , Bob and Jeff went above and beyond to help me purchase the jeep that was perfect for me !They were patient , courteous, knowledgeable and professional , They are assets to this dealership! More

Great service, Loyalty valued My family and I have been shopping with them for years now, and I have to say that their dedication to customers is unparalleled. Jim Greco and My family and I have been shopping with them for years now, and I have to say that their dedication to customers is unparalleled. Jim Greco and Jim Lopez were amazing and truly know how to put the customer first. Thank you, guys. More