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Chrysler Dodge Jeep Ram of Chicago

Chicago, IL

4.2
319 Reviews
CDJR of Chicago is the fastest-growing Chrysler Dodge Jeep Ram dealership in the city. But our award winning service doesn't stop in Chicago! Thanks to our convenient location at Western and Peterson, we serve the Northwest and Near West suburbs and Northwest Indiana as well. We have been under new ownership and management since June 2022 and our commitment to always delivering a world-class experience is behind everything to do. whether you need to make a vehicle purchase, want to sell your current vehicle, or you are looking for a dealership to trust your vehicle care to, look to us. The proud family at CDJR of Chicago.
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5950 N Western Ave

Chicago, IL

60659

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Showing 319 reviews

December 11, 2023

**Title: Beware of Deceptive Practices** I recently had an unfortunate experience with jeeb of chicago and I feel it's crucial to share my encounter to alert potential buyers. **1. Initial Purchase: More

by Faraz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abdulla Abbadi
4.0
This rating includes all reviews, with more weight given to recent reviews.
amna ahmad
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Chrysler Dodge Jeep Ram of Chicago responded

Faraz, we have already spoken to you to clear up the issue and we made it clear about what was happening. Please be mindful that you have been posting reviews for months now when everything has been talked about a while back. If you would like to speak about your experience and have the opportunity to make this right again, please contact our customer relations manager, Danielle, directly at (773) 334-3400 email: danielle@jeepofchicago.com

Dec 11, 2023 -

Faraz responded

I've made numerous attempts to contact you and various individuals, yet the responses have been inconsistent and untrustworthy. Despite my efforts, it feels like there's a lack of transparency, and the overall experience has been extremely frustrating.I've recorded every interaction, and it's disheartening that the efforts to resolve my concerns seem to be treated as insignificant or insincere. This has led to a level of frustration that I've never encountered before with a dealership.Even after canceling my warranty in November, my finance company has not received any communication from your end. I've reached out multiple times, but there seems to be a disconnect between what's communicated internally and what reaches the customer or the finance company.I genuinely hoped for a smoother experience, but the ongoing challenges have left me with a negative impression. Unfortunately, I cannot recommend your dealership to anyone based on my experiences.I urge you to investigate these matters further and rectify the communication issues within your team. Clear and honest communication is crucial for maintaining trust and ensuring customer satisfaction.

December 10, 2023

**Title: Beware of Deceptive Practices** I recently had an unfortunate experience with jeep of Chicago, and I feel it's crucial to share my encounter to alert potential buyers. **1. Initial Purchase More

by americandigitalinnovators
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Diana Garzon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Khatib
Dec 11, 2023 -

Chrysler Dodge Jeep Ram of Chicago responded

Americandigitalinnovators, thank you for bringing this to our attention. We want to hear about your experience and have the opportunity to make this right. Please contact our customer relations manager, Danielle, directly at (773) 334-3400 email: danielle@jeepofchicago.com

December 08, 2023

Terrible service by the service manager, horrible experience, will not recommend to other friends but great treatment by service adviser's More

by marcosluna23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aquib Nagori
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Ferrusquia 5 stars
Dec 11, 2023 -

Chrysler Dodge Jeep Ram of Chicago responded

Thank you for bringing this to our attention. We want to hear about your experience and have the opportunity to make this right. Please contact our customer relations manager, Danielle, directly at (773) 334-3400 email: danielle@jeepofchicago.com

December 07, 2023

The team was very helpful. What was most appreciated was the prompt attention and immediate review of my issue. In past experiences it would take time to get an assessment of More

by cwilliams55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Chrysler Dodge Jeep Ram of Chicago responded

cwilliams55, thank you for the review! Customer satisfaction is our number one priority, and we are happy to see we have accomplished that for you. We look forward to assisting you again soon.

December 07, 2023

I had the ultimate experience with VInce and Ken the whole team, showed hospitality, professionalism, and knowledge on my new vehicle purchase. Because of their great business, I consider them family. T More

by Lauren
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diana Garzon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Lau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Perez
Dec 18, 2023 -

Chrysler Dodge Jeep Ram of Chicago responded

Congratulations Lauren! Welcome to the CDJR of Chicago family! We strive to make every experience here special, and we're happy that we've managed to do that for you. Enjoy your new vehicle and as always drive safely!

December 06, 2023

Words cannot describe our frustration. I believe our Jeep has been with your service department in June and we just got it back this week in December. More

by dlyons6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Chrysler Dodge Jeep Ram of Chicago responded

dlyons6, thank you for bringing this to our attention. We want to hear about your experience and have the opportunity to make this right. Please contact our customer relations manager, Danielle, directly at (773) 334-3400 email: danielle@jeepofchicago.com

December 06, 2023

Your mechanic did not tell the truth. I went to get a second opinion and nothing was wrong with my radiator, my struts or the rear differential. More

by N/A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Dec 06, 2023 -

Chrysler Dodge Jeep Ram of Chicago responded

Thank you for bringing this to our attention. We want to hear about your experience and have the opportunity to make this right. Please contact our customer relations manager, Danielle, directly at (773) 334-3400 email: danielle@jeepofchicago.com

December 06, 2023

Everyone was excellent. The dealership did a wonderful job. Christian was a pleasure to work with. Thank you- More

by rachel51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Chrysler Dodge Jeep Ram of Chicago responded

rachel51, thank you for the review! Customer satisfaction is our number one priority, and we are happy to see we have accomplished that for you. We look forward to assisting you again soon.

December 05, 2023

Great experience, fast and easy service. Will definitely be returning for all service needs. Thank you. More

by lmedellin0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Chrysler Dodge Jeep Ram of Chicago responded

lmedellin0, thank you for the review! Customer satisfaction is our number one priority, and we are happy to see we have accomplished that for you. We look forward to assisting you again soon.

December 04, 2023

Emily is very courteous professional went above and beyond true representative for the company thanks More

by sumera.abbasi77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Urrutia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Chrysler Dodge Jeep Ram of Chicago responded

sumera.abbasi77, thank you for the review! Customer satisfaction is our number one priority, and we are happy to see we have accomplished that for you. We look forward to assisting you again soon.

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