Chrysler Dodge Jeep Ram of Clifton Park

Update: Had to go to the attorney general for something that they could have easily apologized for and resolved. Horrible Customer Service!!!! Bought a brand new van 2 years ago. Brought it in last month that they could have easily apologized for and resolved. Horrible Customer Service!!!! Bought a brand new van 2 years ago. Brought it in last month because paint was already bubbling( rusting underneath) on the hood. Was told it would take 5-7 days. They had me do a rental through Hertz, that they’d pay for, while it was being fixed. I have an 8 passenger van & told them numerous times I needed an 8 seater vehicle before my appointment. When I dropped it off they did not have anything but a 4 seater. I waited 3+ hrs and Hertz found what I though t was an 8 seater but it was only 7. I then had to drive to Latham to sign papers and get it. Zappone had my car 11 days.Hertz then charged me for 4 days. I called Zappone and Mike the service manager said it was because I didn’t fill it with gas. I actually filled it right before dropping it off. Then hertz said it was because Zappone put it for a 7 day rental and that’s all they paid. It has now been over 3 months and I don’t have my $ back from Hertz, despite repeated calls to both companies. Carl from Zappone was the only decent manager I spoke with but unfortunately he did not resolve the matter. I have 6 children to feed and I should have never incurred this charge to begin with. I believe Zappone should also do loaners instead of using Hertz in the future. Unfortunately they’ve lost me as a future customer as well as Hertz has. More

Pretty hilarious how you send your guard dog over a fb post after I left , sounds like I will not be returning after that post after I left , sounds like I will not be returning after that More

This dealership is full of Unethical, Immoral, Lying deceitful MEN that take ADVANTAGE of WOMEN! That’s what they did to me, and I had a previous lease with them - funny how that deal went smoothly beca deceitful MEN that take ADVANTAGE of WOMEN! That’s what they did to me, and I had a previous lease with them - funny how that deal went smoothly because I had my ex husband who is an owner of a dealership with me . And when he’s not with me this is what they did .- Chris was calling me to trade in my vehicle early because I had equity in my trade. (4 months before it was up). It’s because they have no cars on the lot .I told Chris that I’m in the process of buying a new house and I CAN’T jeopardize my credit that I need to discuss with my mortgage loan officer. She told me I would have to go from a lease to a lease and stay within THE SAME amount. The deal and terms were ALL discussed in text and over the phone. When the right car came in, - we would make the deal. Chris KNEW I needed 3 years 12k miles, when he offered me 10k a year. I work 2 jobs and I told him I need 12,000 same as my last two leases that I always come close. THAT’S IN writing.. He had me apply using Chrysler Capital I received my pre approval. It took a month for the car to come in. He was trying to to have me put down money on my lease in other words money in their pocket . Why would I put money down with all this equity you’re talking about? So when it’s time to go pick up the car the terms AND the financing company changed without my knowledge. . I EXPECTED TO HAVE A LOAN with Chrysler capital three years 12,000 miles I was busy the night I went to go pick up the car however Chris had the day off the following day so I did this person a favor only to find out how much they Took ADVANTAGE of a SINGLE WOMAN . Without my knowledge they went shopping around for loans. My credit score is a 858 I have it in my hands from chrysler capital - they had me complete A Chrysler capital application when “supposably” they’re no longer using Chrysler capital for your financing? That’s what I was told when it was time to sign the papers. I told him I was not gonna be able to make it in time until they were about to close. Chris said that’s no problem I showed up 10 minutes before they were closing while I went into Bryans office they closed the dealership down locked the doors. I’m showing up to sign a lease from Chrysler capital. They had a month to call me and tell me they were shopping around. Bryan told me some that they’re no longer using Chrysler capital. However I spoke with Chrysler and they said that’s not so. They never submitted my documents to Chrysler They had a lease from Hudson Valley credit Union I’ve never heard of the place, I NEVER filled out an application to get financing with HVCU I have my own credit union. A birdie told me that they’re just getting craftier shopping deals because they’re making more with this credit Union. . I didn’t fill out an application to apply to HVCU I would like to know when I have an 858 credit score why you’re shopping around for loans when I didn’t ask for a cheaper loan I just didn’t want a loan that was gonna cost me more money than I was already paying because I was in the process of selling my home. So BRYAN from finance told me they aren’t using them anymore but DON’T worry we found you the SAME TERMS. The terms I agreed to in writing with Chris. Financing this amount, THREE YEARS, 36,000 miles “SAME TERMS LIKE YOUR LAST” Exactly what Brian said. What WASN’T disclosed is that THIS credit union reports the FULL balance of the car to the credit union what wasn’t DISCLOSED was that I was signing a 39 month lease he SPECIFICALLY said from his mouth THREE YEARS. As he put his pen to the bottom and said sign here he should’ve said 39 MONTHS OR 3 YEARS 3 MONTHS (WITH NO EXTRA MILES) those three months are commission in their pocket and 750 to 1000 out of mine. LEFT OUT IT WAS A BALLOON PAYMENT AND IM FINANCING THE ENTIRE AMOUNT THAT IS REPORTED ON MY CREDIT REPORT. When I specifically expressed to the salesman CHRIS that I can’t go over a certain amount because I need to buy a house. Bryan OMITTED EVERYTHING THAT WOULD'VE HAD ME WALK AWAY. Now for the last few months I’m sending numerous emails, that I still have, TEXT messages that I still have. Now I financed triple to what I TOLD THEM I NEEDED I have NO HOUSE AND ALL THIS DEBT ON MY REPORT OMISSION IS LYING!!!! So even when I showed BRYAN my credit report AND CALLED THE CREDIT UNION IN FRONT OF HIM HE SAID HE COULDNT LISTEN HE HAD A “meeting” A TEAM MEETING HOW CONVENIENT A MEETING THAT WAS CALLED ON THE LOUD SPEAKER AFTER HE LEFT THE ROOM. So they can Scam MORE PEOPLE Had he stayed he would’ve heard Joy from HVCU SAY “Leases PRIOR TO JANUARY 2022 ARE CONSIDERED BALLOON LEASES AND THE FULL AMOUNT IS REPORTED ON THE CREDIT REPORT BECAUSE MY MOTHER DID AND WHEN I SIGNED THE 3 minutes they gave me to sign the contract In December 2021. They did NOT READ THE DOCUMENT NOR DISCLOSE THAT INFORMATION This process has been a NIGHTMARE from the start. NOW I HAVE NO ROOF OVER MY HEAD AND HAVE A CAR LOAN OVER 35k on my credit report as a Balloon payment. I won’t be able to DRIVE my car. NOW I’m getting VEHICLE health reports that my malfunction light is on that if I continue to drive it could cause DEATH if I’m in an accident. Do you think they acknowledged me ? NO Also I received my first vehicle report at 940 miles and I had 62% oil life in my car . I only reached 2300 and I needed an OIL CHANGE. Oil I was working from home the last 13 weeks. An oil change on a brand new car with a less than three months and significantly less than 3000 miles when I was told that this car won’t need an oil change for 7000 miles . The car is also missing carpet underneath the winter weather tech mats that I didn’t agree to . So when I went for my 13 week oil change Travis told me that’s Not right. That I should have 100% oil life and drive 1000 miles so he told me to keep track. And I brought a witness this time. I went there last Wednesday I didn’t drive my car for four days my car is now at 94% in oil life in 8 days. So when I called the dealership today and asked for Travis The manager calls me back and everything that Travis told me is not accurate. So again more deceit.! I was working from home 3 months I had the car 3 weeks and I’m at 62% oil. They told me I’m getting 7,000 miles in between oil changes. There was 14 miles on the car, in 13.5 weeks I needed and oil change??? Every health report has come back that my malfunction indicator light is on, yet they claim it’s not, I just went to vacuum my car and pulled up the winter mats that no one told me I was paying for to find missing carpet under the winter mats. I’ve been writing them, calling them and no one returns your calls. I went to see The BRYAN when I went for my 2000 mile oil change and I told him I’ve been writing him, texting the sales guy CHRIS and Bill and several other pple and NO one returns my calls or messages. Now I learned the big picture today not ONE PERSON IN THAT PLACE IS HONEST they’re lying, and unethical deal they gave me i’ve been looking for a home to reunite me and my son for months and now they took that away from me so the dealership can make a few extra bucks And what am I supposed to do take the BUS FOR 3 months so they could make money off of me and NOW the manager gets on the phone because I told them I’m reporting them and he told me what Travis said is not true. OK so I had the car for 4 weeks and my health report my oil was at 62% by 13.5 6 percent and he’s telling me that’s normal. I was told I would get 7,000 miles in between oil changes. And that the health report and the malfunction is wrong YET All the other information on the health report is accurate so now they’re Refusing me service by brushing it off saying it’s normal to lose 6 percent oil life in 6 days. The dealership, DIDNT DISCLOSE INFORMATION TO ME THAT I NEEDED TO MAKE A LOGICAL DECISION AND THEY'RE NOW UNDER NEW MANAGEMENT ! . My credit report indicates a balloon lease I’ve spoken to the bank. So I STRESSED TO THEM I CANNOT FINANCE MORE AND THEY DIDN'T DISCLOSE TO ME I WAS GOING TO HAVE THE FULL BALANCE OF THE CAR ON MY CREDIT REPORT. They just jeopardized me finding a home. And I’m in a car that’s telling me every month that it’s dangerous to drive.! Now I’ll have to look up the service managers name down because he called me not Travis saying “oh he knows all about me” is it because I just gave them a crappy dealership rating after my experience from zappone? I know how that impacts their pockets. But why wouldn’t I call them like I see it Criminals the manager is telling me that what Travis said is incorrect. So I’m supposed to be getting an oil change every 2300 miles every 30 miles I’m driving I’m losing oil life he stated that the vehicle health report aren’t accurate funny it accurately depicts my tire pressure it accurately depicts my fuel level it accurately depicts my miles but it doesn’t accurately depict the malfunction indicator light and the oil level. There’s something wrong with this car‘s engine and he is refusing to acknowledge that because Travis‘s plan was for me to monitor it and call him because then somethings wrong. But all he could suggest to me is contact Chrysler for the buyback which we all know 99% of the time they don’t buy back the car. And my HVCU car loan says early termination I will have to pay several thousands of dollars does anyone know how much that is several thousands of dollars . So I’m suppose to be subjected to these MEN WHO TAKE ADVANTAGE OF WOMEN who are LYING TO WOMEN, TAKING ADVANTAGE OF WOMEN. And NOT EVEN CONSIDERING THE FACT THAT MY VEHICLE REPORT IS TELLING ME FOR 3 months that I COULD BE IN DANGER IF I CONTINUE TO DRIVE THIS CAR. I WILL NOT BE SUBJECTED TO THIS STRESS . They’re DECEITFUL AND I HAVE TO BE THERE EVERY 13 WEEKS FOR AN OIL CHANGE FOR OVER 3 YEARS.. SO THEY'RE UNWILLING TO ADDRESS MY jeep CONCERNS, the TERMS - THIS IS BEING REPORTED THEY HAD A CHANCE TO MAKE IT RIGHT AND THEY DID NOTHING. Now I’ll have to look up the service managers name to make sure I add him to the other liars of that place. STAY AWAY LADIES! Or make sure you bring a man with you! I didn’t have a Poor Credit Score so why am I in a contract that didn’t STATE BALLOON LOAN OR FULL CONTRACT AMOUNT IM FINANCING. More

POOR CUSTOMER SERVICE. Zappone does not are about you once you sign the paperwork for your vehicle. I would not recommend buying a vehicle from them. We purchased a 2021 Jeep Grand Cherokee on October 21 once you sign the paperwork for your vehicle. I would not recommend buying a vehicle from them. We purchased a 2021 Jeep Grand Cherokee on October 21st, 2021. Since then we have been back 9 times for a door on the vehicle that will not lock along with other issues. Sales manager Dave says nothing is wrong with the door. On January 3rd, I went back again with my concerns. As I started to talk to the salesman who sold us the car, the sales manager started yelling at me that the car does not have any problems. I tried to tell him about the ongoing problems with the door and he got in my face and yelled " Get the F*** out of the dealership". At this time I have 4 other Zappone employees in front of me and he continued to use the F word in front of my wife. At this time I asked him to stop using the F word in front of my wife and that I was done and going to contact the BBB-AG and Jeep corporation. He responded with "Go ahead, it is not going to do you any god". More

This place is a scam! The GM (Fred) laughed at me then hung up on me. What ever happened to making customers happy? Their customer service is horrible. They aren't all about you (the customer) all they hung up on me. What ever happened to making customers happy? Their customer service is horrible. They aren't all about you (the customer) all they are about is how can I scam this person out of more money... that's how they get you. Tell you what you want to hear then when you pick up the car, oh sorry, you weren't approved for this vehicle all along. I'm so disgusted with the way they run their business! More

This is the worst dealership in the area! I brought my car in for a torn CV boot that was covered under my LIFETIME powertrain warranty. They called me that afternoon to tell me they broke the axel and s car in for a torn CV boot that was covered under my LIFETIME powertrain warranty. They called me that afternoon to tell me they broke the axel and some suspension parts that I was going to be responsible for. They charged me $2200 to fix my car that THEY BROKE! I was without a car for 3 weeks and they did not offer me a loaner and would not pay for a rental, it was my responsibility. Zappone's did absolutely NOTHING TO HELP ME AT ALL! and again THEY broke it. More

Very nice people when you first visit. On delivery I was never explained what incentives I received. Most time spent pushing extended warranty. Go elsewhere. never explained what incentives I received. Most time spent pushing extended warranty. Go elsewhere. More

Deceptive and DishonestMy husband and I were in the Deceptive and Dishonest My husband and I were in the market for a minivan. During our search, we came across Zappone and kept an eye on one particu Deceptive and Dishonest My husband and I were in the market for a minivan. During our search, we came across Zappone and kept an eye on one particular vehicle from their website. It stickered for $44,320, but, being a model year old, it was listed at a market price of $37,780. Several weeks after we began our initial search, the site had it down to $34,780. We made an appointment, took a test drive, and sat down with a sale agent to make the purchase. She came back with a price that was $3,000 more than what the website advertised. When we brought this price discrepancy to her attention, she found the vehicle on the site, acknowledged the difference in price, and brought it to the attention of the manager. She came back only to report it was an error on the site based on who input the information and the price she had given us was what it was supposed to be. We indicated we had come for the price they advertised, so she went back to management. After waiting for some time, the manager came out. He indicated it was a "glitch" on the site and offered to reduce the price by a small portion of the difference between their advertised price and their new sale price. When we declined, he tried to sell us a different vehicle. He also told us he would speak to the owner and give us a call, but, not surprisingly, we never heard back. I had never been to Zappone before, and I certainly won't be back after this experience, nor could I in good conscience recommend anyone else consider this dealership. They are either intentionally deceptive (which is absolutely the way we are leaning) or else completely disorganized and lacking attention to detail (although the price of a vehicle is hardly a small detail to mess up/overlook). While the sales representative was very helpful, the manager we encountered left much to be desired in the way of interpersonal skills, especially considering the egregious "error" on their end. My best advice to anyone looking is to look elsewhere. More

I feel it necessary to defend the dealer the review below me. I was getting my vehicle serviced at the same time. We were in the waiting room when a young lady came out and said they were a little behind. Th me. I was getting my vehicle serviced at the same time. We were in the waiting room when a young lady came out and said they were a little behind. This man became enraged and screamed at the girl. His “authoritative” voice was more of a threat. The manager came and asked him to leave and he became very aggressive. I go to Zappone’s for all my service and I am always treated with respect. I felt it necessary to defend them and tell the truth. The man who gave the review has some serious issues and should seek professional help. In his case “authoritative voice” = threat More