Chrysler Dodge Jeep Ram of Englewood Cliffs

Daniel Laguerre, sales; Jerome Drackett, finance manager; and Timothy Sweeney, sales manager are terrible to do business with. At no point should you consider any service plans with these people. If you must and Timothy Sweeney, sales manager are terrible to do business with. At no point should you consider any service plans with these people. If you must buy a car but do not use their financing, warranties, etc. get the car and make sure you have no ties to this place. As soon as the car is sold they will not respond to requests. Been 7 months and they still have not given me a key. At one point Daniel Laguerre sent me to a different dealership and that dealership told me they do not make keys here. And because they are awful I cannot even get a response to cancel my warranty. Been over a month of me trying to cancel the warranty. More

Would give 5 stars for awful and dishonest service. It took them 5.5. hours just to give the car a diagnosis for $399. On the phone they told me that my warranty was partially covered. When I got there It took them 5.5. hours just to give the car a diagnosis for $399. On the phone they told me that my warranty was partially covered. When I got there, they denied it. I was able to get my repair for 1/3 of the price elsewhere. Seems like the charges grow based on how much the greedy servicemen can reap in more commission. More

Jay was great and helped me and worked with me. .Also Jose and Daniel was great .Also Jose and Daniel was great More

Excellent and convenient service. Had all the paperwork done ahead of time and by the time of picking up vehicles, I was done and driving a new vehicle in few minutes… Had all the paperwork done ahead of time and by the time of picking up vehicles, I was done and driving a new vehicle in few minutes… More

Raj was a great service rep. I went to two different dealerships and they couldn’t find out what was wrong. Raj right away took his time trying to find the issue and took care of I went to two different dealerships and they couldn’t find out what was wrong. Raj right away took his time trying to find the issue and took care of the problem. One of the best service reps I’ve ever encountered. Thank you to Jose and his team. Best Jeep dealership ever! More

BROUGHT IN MY 2023 JEEP GRAND CHEROKEE FOR FIRST OIL CHANGE UTILIZING JEEP WAVE PROGRAM WHICH ALLOWS FOR THREE OIL CHANGES AND THREE TIRE ROTATIONS SERVICE REP RAJ OR ROGER WAS VERY RUDE TO BOTH MYSELF CHANGE UTILIZING JEEP WAVE PROGRAM WHICH ALLOWS FOR THREE OIL CHANGES AND THREE TIRE ROTATIONS SERVICE REP RAJ OR ROGER WAS VERY RUDE TO BOTH MYSELF AND WAVE REP WHICH I HAD ON THE PHONE, WOULD NOT INVOLVE HIS MANAGER DOMINICK WHOM DOES NOT ANSWER CALLS NOR RETURNS THEM. THE DEALER IS A SCAMMMMM More

I took my 2018 PHEV chrysler Pacifica to this dealership back in November for a check engine light. I had previously taken the car to my local authorized service mechanic where all regular maintenance wer back in November for a check engine light. I had previously taken the car to my local authorized service mechanic where all regular maintenance were completed, but the check engine light was not diagnosed because they didn’t have the tools or the technician to work on a hybrid vehicle. At the dealer, Englewood chrysler, the service advisor was very aggressive on a $399 diagnosis package (I was unaware that this package was an oil change and tire rotation maintenance package, not a diagnosis) At the end of the day, they did not diagnose the check engine light, they asked me to take the car to another dealership that has the tools and the technicians to work on hybrid cars; and performed the oil change in the “package” for $399, even though I especially told them that all maintenance like oil and tires were already performed a few weeks ago. I ended up taking the car to another dealership (Riverdale chrysler in the Bronx) they did diagnosed the check engine light and determined that the was a problem with the electric coolant heater and it would be covered under the federal emissions warranty. Something Chrysler of Englewood completely fail to diagnose and instead charged me $399 plus taxes for unnecessary oil change. I spoke with Dominic, the service manager, today. After reconfirm everything, he never apologize for the terrible service or offered a refund, he just told me that the best he could do is give me credit for a future service appointment. Unbelievable. Don’t go to this dealership. Save your money and aggravation. More

Terrible service, don't do it. I bought a brand new Jeep from this dealer, and went for my first oil change/tire rotation at 8K miles. The service tech insisted I get a $400 'In I bought a brand new Jeep from this dealer, and went for my first oil change/tire rotation at 8K miles. The service tech insisted I get a $400 'Inspection' in addition. I told him the Jeep only has 8K miles and just wanted the oil change and tire rotation. They told me I could be voiding my new car warranty by refusing the $400 inspection, and got very aggressive with me. Then they said the tires couldn't be rotated so they didn't do that. On my service sheet, they stated that I refused the inspection which could void my Jeep warrantee. What the f#$R#$... Never again. More

Tim and his staff are great, would definitely go back! !! Really made leasing a vehicle a positive experience. !! Really made leasing a vehicle a positive experience. More