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Chrysler Dodge Jeep Ram of Englewood Cliffs - Service Center

Englewood Cliffs, NJ

2.7
56 Reviews

56 Reviews of Chrysler Dodge Jeep Ram of Englewood Cliffs - Service Center

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February 02, 2023

BROUGHT IN MY 2023 JEEP GRAND CHEROKEE FOR FIRST OIL CHANGE UTILIZING JEEP WAVE PROGRAM WHICH ALLOWS FOR THREE OIL CHANGES AND THREE TIRE ROTATIONS SERVICE REP RAJ OR ROGER WAS VERY RUDE TO BOTH MYSELF More

by KR
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
RAJ OR ROGER
Feb 02, 2023 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Dealer Valued Service Customer, Customer service is very important to us here at Chrysler Dodge Jeep Ram of Englewood Cliffs. Thank you for your feedback.  We have a department catered to improving our customer service. Please contact us further so we can learn more regarding your service. Thank you & we look forward to hearing back from you soon. Service Management Team 551-999-6771

January 31, 2023

I took my 2018 PHEV chrysler Pacifica to this dealership back in November for a check engine light. I had previously taken the car to my local authorized service mechanic where all regular maintenance wer More

by Archipelago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic, Service Manager
Jan 31, 2023 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Dealer Valued Service Customer, Customer service is very important to us here at Chrysler Dodge Jeep Ram of Englewood Cliffs. Thank you for your feedback.  We have a department catered to improving our customer service. Please contact us further so we can learn more regarding your service. Thank you & we look forward to hearing back from you soon. Service Management Team 551-999-6771

January 12, 2023

Terrible service, don't do it. I bought a brand new Jeep from this dealer, and went for my first oil change/tire rotation at 8K miles. The service tech insisted I get a $400 'In More

by Carguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Both service techs were rude and obnoxious.
Jan 13, 2023 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Dealer Valued Service Customer, Customer service is very important to us here at Chrysler Dodge Jeep Ram of Englewood Cliffs. Thank you for your feedback.  We have a department catered to improving our customer service. Please contact us further so we can learn more regarding your service. Thank you & we look forward to hearing back from you soon. Service Management Team 551-999-6771

December 28, 2022

If I could provide them with less than 1 I would. The worst auto group to work with. Please save yourself the frustrations and headaches. The service department is the most unprofessional, disorganiz More

by jeepgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raj, Dominik
Dec 29, 2022 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Dealer Valued Service Customer, Customer service is very important to us here at Chrysler Dodge Jeep Ram of Englewood Cliffs. Thank you for your feedback.  We have a department catered to improving our customer service. Please contact us further so we can learn more regarding your service. Thank you & we look forward to hearing back from you soon. Service Management Team 551-999-6771

December 26, 2022

This was the worst car service experience that I have ever had. Terrible effort along with what seems to be incompetence. Details: 12/5/22: I dropped my car off due to a check engine light 12/6/22: More

by adilfarooki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raj
Dec 29, 2022 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Dealer Valued Service Customer, Customer service is very important to us here at Chrysler Dodge Jeep Ram of Englewood Cliffs. Thank you for your feedback. We have a department catered to improving our customer service. Please contact us further so we can learn more regarding your service. Thank you & we look forward to hearing back from you soon. Service Management Team 551-999-6771

December 23, 2022

I have owned a total of three jeeps in the last ten years and I have never come across what I believe to be poor customer service. Upon entering the service department I was blind sided by several signs sta More

by gshermie43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raj Hatchman
Dec 25, 2022 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Dear Valued Service Customer, Customer service is very important to us here at Chrysler Dodge Jeep Ram of Englewood Cliffs. Thank you for your feedback.  We have a department catered to improving our customer service. Please contact us further so we can learn more regarding your service. Thank you & we look forward to hearing back from you soon. Service Management Team 551-999-6771

December 22, 2022

Do not ever bring your vehicle here for service. They run a terrible operation and everyone in the service department has bad attitudes. Giving them 0 stars is too many. I've brought my jeep in More

by jcreits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raj, Dominic
Dec 23, 2022 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Dealer Valued Service Customer, Customer service is very important to us here at Chrysler Dodge Jeep Ram of Englewood Cliffs. Thank you for your feedback.  We have a department catered to improving our customer service. Please contact us further so we can learn more regarding your service. Thank you & we look forward to hearing back from you soon. Service Management Team 551-999-6771

September 14, 2022

service was done smoothly and raj was very professional! will be back for more work and servicing. More

by jaffer123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
raj
Sep 15, 2022 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Hello, Thank you for taking the time to write about your experience. Here at Chrysler Dodge Jeep Ram of Englewood Cliffs, our Service Team works adamantly to provide our guests with exceptional customer service. Thank you for choosing us and we are thrilled to learn we have gained a loyal customer. Please feel free to contact us if you need any further assistance. Have a nice day.

September 13, 2022

GREAT SERVICE TEAM They always take care of me, my whole family gets the jeeps serviced by this dealer. The service manager and advisors are always very accommodating. They take care of any issue we More

by John86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dom Raj constantions
Sep 13, 2022 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

We appreciate your positive review here at Chrysler Dodge Jeep Ram of Englewood Cliffs! Thank you for letting us know that our Service Team takes care of you and your family's vehicles with quality and efficient service and support. Your business is greatly appreciated and we look forward to your next visit!

September 07, 2022

Brought my vehicle here for service, was meet by a friendly valet person and nice help full service staff members. This location is much better than my usual location. More

by kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RAJ
Sep 07, 2022 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Hello, Kelly. Thank you for sharing your amazing experience with us. We are delighted to know our Service Team provided you with friendly and helpful service here at Chrysler Dodge Jeep Ram of Englewood Cliffs.

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