Chrysler Dodge Jeep Ram of Englewood Cliffs - Service Center
Englewood Cliffs, NJ
55 Reviews of Chrysler Dodge Jeep Ram of Englewood Cliffs - Service Center
This review is about the service department. They are scammers. Specifically, Lochan Latchman. I explained that my oil change and tire rotation was fully covered under my Jeep Wave policy. In or They are scammers. Specifically, Lochan Latchman. I explained that my oil change and tire rotation was fully covered under my Jeep Wave policy. In order to get the price he originally quotes, he ended up jacking up the hourly labor fee to $209 per hour. I paid $400 for a service that should have been free. I called Jeep corporate, they filed a complaint and will help me look into this More
Brought car in. Easy and painless. I couldn’t pickup when ready. No problem. Picked up next day and car was totally cleaned for me!! Thanks so much Easy and painless. I couldn’t pickup when ready. No problem. Picked up next day and car was totally cleaned for me!! Thanks so much More
Brought truck in for “I/c coolant level low”. They Brought truck in for “I/c coolant level low”. They charged me $4200, went to pick up truck all of a sudden had check engine light, told them, they “ Brought truck in for “I/c coolant level low”. They charged me $4200, went to pick up truck all of a sudden had check engine light, told them, they “diagnose” the truck for 2 weeks and tell me it needs a new turbo!! They tell me it’s back ordered, and nobody has one in stock, even tho a dealer 2 hours away had a turbo in stock. The service manager talks down to u, very disrespectful, when asked to speak to someone in customer service, he said there’s nobody! When asked to speak to the owner, he stated, “the owner doesn’t speak to any customers!!!” After having it there for a month, I pulled it out with a tow truck because all of a sudden it wasn’t drivable. Take it to another dealer and they tell me the coolant level sensor is physically broken. If that’s the case and that’s why I brought it there in the first place, what happened to the $4200????? Frustrated beyond belief!!!Constantino is disrespectful, and the manager Baglione does nothing to help, it’s all about the money for these guys. I should’ve never been here, wish I read the reviews and the comments on the Better business Bureau!! Stay away!!!!!!!! These guys are useless crooks, and don’t bother complaining when the service manager is married into the family. Good luck More
Worst Dodge In The Whole TriState Area. UNBELIEVABLE, RUDE, HORRIBLE SERVICE. MANAGER/OWNERS/EMPLOYEE all seem to have their jobs. I took my car in for a oil change and this is how my car was returned, t RUDE, HORRIBLE SERVICE. MANAGER/OWNERS/EMPLOYEE all seem to have their jobs. I took my car in for a oil change and this is how my car was returned, the manager told me they wasn’t responsible for the damage because “valet the one who cracked my bumper” meanwhile the manager try to return my car to me hoping I wouldn’t see the damage. I PLAN ON SUING THESE GUYS! PLEASE DO NOT COMIN HERE IF YOU OWN A BEAUTIFUL CAR. THESE GUYS ARE THE DEVIL!! More
Unprofessional and dishonest. DO NOT RECOMMEND!! Very disappointed in their dishonest service. They lie about services being done when it was not conducted. I've called on Thursday to Constantine and Jay disappointed in their dishonest service. They lie about services being done when it was not conducted. I've called on Thursday to Constantine and Jay but no one calls back. When email was addressed to their Corporate Director David Porter of Route4cars, he calls Saturday afternoon to investigate and call back Monday. On Monday night, I get an email response which made me call FCA Customer Service and file a complaint. The advisors Dominick and Kevin both have evidently lied to David and his email response was "no work was authorized, no work was performed and you were charged nothing." Who would wait for over 6 hours to take a look at noise concerns and requested oil change and then refuse?? The technician even put a oil change sticker for next oil change date/miles but oil change was not performed. The common courtesy to call back was ignored. They did not even bother with a return call when requested. As for the noise, tires with 10/32 in tread were blamed. Kevin says I can call Fidelity Warranty (for tires/wheels) myself and file a claim. Provided no help what so ever. As for the oil change, I was told it's on us since we had you waiting for so long. As for the brake pads supposedly replaced on 3/2021 from CDFR Englewood Cliffs, it still squeaking, when requested to replace the brake pads, they simply said noise could not be replicated... and pads were not changed. The squeaking noise was heard as soon as I left their parking lot and stopped at the stop sign. It's a shame that advisor Dominick who is mentioned for terrible reviews multiple times gets away with lying and unprofessionalism. Don't waste your time here. Take your business elsewhere. More
These people robbed $1,800 from me last year in June 2020 during the height of the pandemic when I happened to suffer a total lack of work due to Covid 19. They ordered a mirror face-plate for me for my 2019 during the height of the pandemic when I happened to suffer a total lack of work due to Covid 19. They ordered a mirror face-plate for me for my 2019 Jeep Grand Cherokee Limited passenger side assembly. It was actually on my birthday I believe June 7, 2020. I woke up and was heading upstate NY to go for a long bike ride in the mountains. When I got in my car, I noticed that the mirror was missing from my Jeep (passenger side.) Apparently people will slide a knife or razor behind the mirror and steal it and resell them. The assembly was fine, just the mirror was gone. Wanting to be a good citizen and get this handled immediately and not have my birthday ruined by this I stopped at the first dealership across the George Washington Bridge which happened to be Chrysler Dodge Jeep Ram of Englewood Cliffs. The guys took a look at the Jeep and gave me a price of $1,800 to replace the missing mirror. I knew in my head that this was a lot of money and felt like a ripoff. I also was aware that most business' had been shut down for months and were just starting to reopen at that time due to the pandemic and lockdowns. But wanting to just put it behind me and get it taken care of ASAP I gave them my AMEX and let them order the part which was going to take a couple of weeks then would be called and scheduled for an appointment to have it installed. 3-4 hours later after my bike ride it wasn't feeling right with me and I made a phone call to one of my childhood friends who owns a body shop in Staten Island, NY named Leonardo's Auto Body.I should've skipped JEEP of Englewood and went to him first I just wasn't thinkinG at the time. he did advise me that yes I was in fact being ripped off and said he would take care of it for me for $400. I immediately called AMEX and cancelled the charge and called Jeep of Englewood Cliffs and left a message on the machine letting them know I no longer needed the part or installation and that I had cancelled the charge with my credit card company. The following week my friend did the repair at his body shop. Im thinking everything is done and moved on with my life. Long story short weeks later I noticed the charge was back on my account with my credit card company. Me being FURIOUS as one could imagine started the dispute process. I submitted multiple forms of evidence including a receipt for the repair from Leonardo's, a written statement from the owner, and several time stamped photos. The charge was investigated by AMEX, taken off and put back on. this happened several times over the course of the next few months because the general manager of Englewood Cliffs kept on lying through his teeth and fighting it, went on a written record, lied some more and said they had done the work on my Jeep. the general manager is a lying xxxxxxx. I never even left the car there, they never even touched my Jeep but for some reason decided they were going to fight the dispute and ended up stealing $1800 from me which I ended up having to pay to AMEX and not even having my car touched once by these crooks. whatever you do, stay far away from these lying stealing xxxxxxxx. More
Zero Stars would be too high for this place (or at least it’s Service Department). As you can see from their numerous other 1-star reviews, they are a stereotypical dealer service department that saw a you it’s Service Department). As you can see from their numerous other 1-star reviews, they are a stereotypical dealer service department that saw a young woman who obviously knew nothing about cars, decided she was a perfect “mark,” and ripped her off with an almost $4,000 (!) service bill. My daughter brought is our 2006 Jeep Commander with about 60,500 miles on it because the service light was on and the low air light was on. She was confused about which lights were on (she thought the check engine light was on) and told the service adviser, Kevin, she didn’t know what a check engine light looked like. Once it was established my daughter didn’t know much about cars and seemed inexperienced at dealing with a service department, this place went to town. 50,000 mile service, Brake pads and rotors, flush brake lines, front and rear differential fluid, transfer case service, emission system service, alignment …. $200 after $200 unit services covering two pages. All for a car that was running fine, but needed an oil change. But Kevin saw an opportunity and took advantage of a young inexperienced woman, told her all these items were necessary, and hit us up for $3,809 (after the $125 coupon Kevin applied — what a guy). Kevin at some point told me that these service items were necessary because my Jeep seemed like it had never been serviced. Since it was purchased, this vehicle has been serviced only at authorized Jeep dealers. It doesn’t get serviced a lot because it is driven under 4,000 miles per year. But Kevin was able to look up the service history. Note that the brakes they said needed to be replaced had been resurfaced not long ago. Kevin tried to say my daughter seemed knowledgeable about her car, until she reminded him that she told him she didn’t know what a check-engine light was. Taking advantage of someone and hitting them with a $3,800 repair bill for a car that KBB says has a trade-in value of $2,700 and $3,200 and a private value between $3,900 and $6,700 without discussing whether the service items make sense given the age and value of the car is almost criminal. For what it is worth, in justifying why he thought the $3,800 bill made sense, Kevin told me that my Commander really is worth $9,000 - $10,0000 (which of course still would not warrant the $3,800 spend on unnecessary repair items). So, if the sales people at Englewood Cliffs Jeep are watching, based on Kevin’s representation of my Commander’s value, I am happy to sell you my Commander for $10k right now. Just say the word and I will be right over with the title and the keys. I cannot warn you off this place enough. They are just not trustworthy and clearly believe they can take advantage of people (like my daughter) who seem inexperienced in dealing with his type of dealership. I thought the days of car dealers acting like they are con-artists; taking advantage of women and ripping off customers, were over, but I guess the “good old days” live on at Chrysler Dodge Jeep Ram of Englewood Cliffs. Run, don’t walk, from this place. Even just driving by, I would make sure you still have your wallet. More