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Chrysler Dodge Jeep Ram of Englewood Cliffs - Service Center

Englewood Cliffs, NJ

2.7
56 Reviews

56 Reviews of Chrysler Dodge Jeep Ram of Englewood Cliffs - Service Center

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August 06, 2021

Zero Stars would be too high for this place (or at least it’s Service Department). As you can see from their numerous other 1-star reviews, they are a stereotypical dealer service department that saw a you More

by AlanW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Bishop
June 14, 2021

If I could of give this place zero stars I would have. I should have read the reviews about services before I brought my jeep in. The oil change light was blinking in my car so I made the appointment. The m More

by Dpnurse23
Price
Recommend Dealer
No
Employees Worked With
Don't Remember
Jun 16, 2021 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Hello, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30 am-4 pm. Dominick Baglione Service Manager 551-282-1109 dbaglione@rt4cars.com

May 06, 2021

On May 5th, 2021, you "RIPPED OFF" MY (naive) DAUGHTER in your Service Department with your bogus 15k Service plus UNNEEDED WHEEL ALIGNMENT, UNNEEDED EMISSION SYSTEM SERVICE, INFLATED AIR FILTER AND WIPER BL More

by alanbones
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Constantinos Mav
May 08, 2021 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Hi, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30 am-4 pm. Best, Dominick Baglione Service Manager 551-282-1109 dbaglione@rt4cars.com

March 26, 2021

Terrible service center- have a prepaid maintenance contract from Jeep - made an appointment and when I get their they say they don’t except but will give me a discount on the service Ridiculous an More

by Joseph Castaldo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Mar 27, 2021 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Joseph, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30 am-4 pm. Dominick Baglione Service Manager 551-282-1109 dbaglione@rt4cars.com

September 25, 2020

DO NOT GO HERE FOR SERVICE! DOMINICK BAGLIONE WILL RIP YOU OFF. My husband brought it in to the Englewood Cliffs dealership to replace the shifter cable as part of a recall. He also noted that the “chec More

by D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dominick Baglione
Sep 27, 2020 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Diana, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us on Monday so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30 am-4 pm. Best, Dominick Baglione Service Manager dbaglione@rt4cars.com

Sep 27, 2020 -

D responded

If customer service is so important to your group, this would never have happened in the first place. We’ve tried discussing our issues, to no avail.

June 15, 2020

They charge $110 for a standard oil change (I wonder how much is for synthetic). This service should not take more than 30 minutes took over 2 hours and the service desk representative was upset that I did More

by SimonTolomeo
Recommend Dealer
No
Employees Worked With
costantino
Jul 14, 2020 -

Chrysler Dodge Jeep Ram of Englewood Cliffs responded

Hi Simon, Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30am-4pm. Best, Dominick Baglione Service Manager dbaglione@rt4cars.com

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