Chrysler Dodge Jeep Ram of Princeton - Service Center

JUST WENT IN FOR FIRST OIL CHANGE YESTERDAY POOR SERVICE I scheduled an appointment for 530pm at Baker Jeep. I get there and 1 female representative and the manager Allan don't acknowledge me and go about th I scheduled an appointment for 530pm at Baker Jeep. I get there and 1 female representative and the manager Allan don't acknowledge me and go about there business. I finally get acknowledged and the worker says they can't find my appt. She then realized she was looking on the wrong day. I got a call my jeep was ready for pick up. My jeep was filthy I saw them washing other ppls jeeps so was kinda hoping it would come out clean. Allan wanted to charge me $47 for the oil change. I told him I was told first oil change is free and plus I have an oil change agreement for 2yrs. He said if I bought the Jeep from them. I told him I did. He asked who was my sales person. Rather then apologize or check his system he interrogated me on when I bought it, who I dealt with, who told me that. Horrible experience to say the least and will never go back or recommend to anyone. More

Great job by caring people! The employees took the time to help me understand what needed to be done to service my Jeep. The work was completed in a timely manner. The employees took the time to help me understand what needed to be done to service my Jeep. The work was completed in a timely manner. More

15,000 Mileage Service Went in for my 15,000 mileage service. Joe Taras, service manager, helped me out. The dealer that sold me my car gave me 4 free oil changes when I bou Went in for my 15,000 mileage service. Joe Taras, service manager, helped me out. The dealer that sold me my car gave me 4 free oil changes when I bought my car, but never told me. They were to expire days after I came in for this 15,000 mileage service. Not only did Joe let me know, he gave me a credit for one of the oil changes I had gotten previously from Baker Jeep (where I was for the service) and then arranged the bill so that I ended up getting credit for the other 3 and gave me some other discounts on the bill. Totaled over $100 discount. Was great experience and customer service, which I have an appreciation for. Will definitely be getting the rest of my service done at Baker Jeep because of Joe. Thanks! More

Satisfaction, Always" Timely scheduled appointments, serviced with skillful technician, pleasant, friendly personalities, I truely recommend and genuinely enjoy seeing th Timely scheduled appointments, serviced with skillful technician, pleasant, friendly personalities, I truely recommend and genuinely enjoy seeing the staff every time and continue to come back and purchase my future vehicles. More

Professional and Friendly Service 2/24/15 Baker Service Department has set the bar for exceptional customer satisfaction, the staff is always friendly, keeping me informed on status o 2/24/15 Baker Service Department has set the bar for exceptional customer satisfaction, the staff is always friendly, keeping me informed on status of my vehicle and I enjoy relaxing while I wait with fresh coffee and snacks. Thank you More

Prompt, Friendly, Knowledgeable Service Dept. It's a pleasure to have the Service Dept. at Baker work on my Wrangler. I pre-schedule my visits and my Jeep is taken from the parking lot to the ser It's a pleasure to have the Service Dept. at Baker work on my Wrangler. I pre-schedule my visits and my Jeep is taken from the parking lot to the service bay within a short amount of time. The service is timely.They provide a complete evaluation of the vehicle, and I feel comfortable of the service they perform. The Service Managers Alan and Joe are very friendly and I've watch them explain some complicated service descriptions to very un-mechanical oriented customers with a calmness and patience that is quite commendable. More

Check engine light on Service assistance was with Allen, he was friendly and work completed in timely Manner. I will continue to visit Baker Jeep, knowledgeable, friendly, Service assistance was with Allen, he was friendly and work completed in timely Manner. I will continue to visit Baker Jeep, knowledgeable, friendly, they explain the work needed to be done. Nice sitting area TV, fresh coffee and snacks. More

Bam - they did it again...Awesome Service!!! The time came again to take my 2012 COD Wrangler in for service. Based on my last review I didn't think they could do a better job, but they showed m The time came again to take my 2012 COD Wrangler in for service. Based on my last review I didn't think they could do a better job, but they showed me. I had a coupon for synthetic oil change, a bulb out, a recall notice, tire rotation and asked them to take a look at my rear shocks and front bumper for corrosion. They finished me up and my bill came to a total of zero, you heard me right, zero! How do they do it? The final outcome, they performed the synthetic oil change, rotated my tires, changed the bulb, did the transmission oil cooler tube recall, and swapped out the rear shocks and to top it off, I have an appointment this week to have my bumper and door hinge painted free of charge. Like I said, BAM they did it again the service at Baker Jeep is bar none! I believe the only thing they could have done better was offer me a Lotus Evora S loaner car (hint, hint). Just kidding Joe, thanks again to you and the team for the great service!!! More

Wonderful Service I went in to get an oil change on my car. The staff were very friendly and efficient. I would recommend this dealership to anyone looking for a new ca I went in to get an oil change on my car. The staff were very friendly and efficient. I would recommend this dealership to anyone looking for a new car or service work. More