Chrysler Dodge Jeep Ram of Utica

Disappointed in my car shopping experience with cdjr of utica. I originally went in after doing plenty of research to see one grand Cherokee. The salesman Scott told me it was out, and asked if I wanted to utica. I originally went in after doing plenty of research to see one grand Cherokee. The salesman Scott told me it was out, and asked if I wanted to look at others. After looking at 4 other vehicles I asked to look at the one I originally wanted to see. Again he told me it was out and won’t be back until around 3. I asked “what does out mean” and he got snotty and dismissive with me telling that it’s just out. I had to ask multiple times what the value of my trade in was. Scott told me that he would get the highest value out of the car… I had two other appraisals done and cdjr value of my car was 2k under the appraisals. Yet, they posted the trade in vehicle 5k over my trade in… but I thought that was the highest value they offered me? Luckily I found a jeep I liked and wanted to talk numbers. The price seemed off for some reason and I asked if there is anything they can do about the price. Scott said let me go talk to my manager. Comes back “I’ll make you a deal! I knocked if 1,000 just for you”. Still something didn’t feel right and asked for a moment to talk to my husband. I go on their website and see the vehicle listed for the “deal” price. Scott came back over and explained that the internet price and floor price are different to get people to come in. I then said that he wasn’t actually giving me a deal, rather the price the vehicle was posted at? So false advertising? The manager than came over to explain that I am getting a great deal for the jeep I am looking at and that the dealership owns the car for the amount they are selling it for. I talked with my husband more and decided that it was sketchy and unprofessional the way these men were acting and I felt like they were trying to get one over on me. As scott was standing near the finance table I asked for my keys back because I was not comfortable with how they are handling things. The manager walked up to me and started asking me how they could get me to stay. I said I need the monthly payment down. The car was too expensive. Pressured and anxious I stayed to hear him out. Little did I know he was not decreasing the price, or giving me a “better price”, He increased the months of the car Loan so the monthly payment went down making it seem like the price was better. Already in a tizzy, feeling manipulated, frustrated, after being there for 5 hours, I finalized the paperwork, traded in my jeep and came home with a new one. Once I got home I realized they never asked me about any modification I made to my personal vehicle when they appraised it. It has an aftermarket automatic car started. They didn’t ask about recent maintenance nothing. The finance guy, Matt was awesome! He explained things thoroughly and was very kind!! Overall very displeased with my experience. As a young couple I was hopping to find a dealership that was reliable enough to continue giving our business to for years to come…. Nope. More

Worst dealership experience from start to finish. I planned to trade in my car, gave them the keys to look at mine. The salesman came back out saying trade in per kbb was between 2 amounts and the I planned to trade in my car, gave them the keys to look at mine. The salesman came back out saying trade in per kbb was between 2 amounts and they’d offer me “somewhere in between” the 2 values. When I told them my offer for my trade, they wrote up paperwork with an offer for my trade that was significantly lower than the lower of the 2 kbb values. When I asked why, the salesman first said he “misspoke” then said my car needed new tires so they lowered the trade in because of that. Well I just had new tires put on in the last couple months, car does NOT need tires. My husband had stopped in briefly to look at the car and offer support but had to leave. When the manager came out he said “where’s your husband? I want to talk to him”. Is this the 1960s?! I asked for my keys back so I could leave. They would not give them to me, just sent different people to try to get me to deal. I had to demand my keys back and on my way out they offered what I asked for with the trade. When I looked at the paperwork when I got home they offered about $3700 of hidden fees, jacking up the sale price by way over $4000 when you include the tax. When called out about it they did change the paperwork, probably disappointed we caught it. I set up the date and time for pick up and was told everything would be ready. Absolutely nothing was done and they said I never told them I was coming to pick the car up. I told them I’d be more than happy to show them the emails and phone log, and reminded them I had literally called on my way there and talked to them. Whole experience was horrible and borders on harassment when they essentially refuse to allow you to leave. More

Hi I bought a 2015 GMC Terrain. Brought it back after two weeks for a thermostat and headlight. There service center gave my money back. Been sitting at Lead GMC in Utica NY brok Brought it back after two weeks for a thermostat and headlight. There service center gave my money back. Been sitting at Lead GMC in Utica NY broke down two weeks ago. The service center put the thermostat in wrong. Also ended up being the thermostat coolant sensor. I'm not happy with the service. Probably the last time I buy a vehicle from u guys. More

I just had a great experience with Steve Russell in service dept. Highly professional and courteous.. He took care of the problem of my truck. I would definitely return for any other issues because service dept. Highly professional and courteous.. He took care of the problem of my truck. I would definitely return for any other issues because I was comfortable with who I dealt with.. Thank you again Steve… Joanne Angelhow More

I wouldn't even give this dealership 1 star. Don't waste your time with this place. Especially if you are buying from out of state, good luck getting anything done with them. They don't like to Don't waste your time with this place. Especially if you are buying from out of state, good luck getting anything done with them. They don't like to answer calls or return them, or emails. The GM is also worthless. They also will not give you all the details of issues on your vehicle so good luck if you do buy from them. More

I want to give a huge thank you to Dale and Kenny in sales, and Sean in finance. They were easy to work with, super accommodating, and delivered my Jeep Compass to me an hour away on a Friday afternoon. sales, and Sean in finance. They were easy to work with, super accommodating, and delivered my Jeep Compass to me an hour away on a Friday afternoon. These are super nice people and I'm very happy they had the Jeep for me! More

Had an excellent experience! Arrived at 10:00am - left with a new truck at noon! Arrived at 10:00am - left with a new truck at noon! More

Yesterday afternoon I stopped by the Carbone Jeep Dealership hoping their Express Lane wouldn’t be too busy for me to get a quick oil/filter change. I was greeted immediately with a smile and a “how Dealership hoping their Express Lane wouldn’t be too busy for me to get a quick oil/filter change. I was greeted immediately with a smile and a “how can I help you” by service administrator Alexis Ramos. When I told what I needed she said she would check to see if they could get my vehicle right in. Next thing I knew Alexis had a service technician there asking for my keys so he could bring my Jeep in. In less than 30 minutes I was I was on my way. Alexis and the service technician definitely exceeded my expectations and created a great customer experience for me. Way to go… More

Called for an online special and spoke with a Very Professional, Polite and Knowledgeable staff member. She made the whole experience very pleasant. Thanks Deb!!!! Professional, Polite and Knowledgeable staff member. She made the whole experience very pleasant. Thanks Deb!!!! More

I went in for an oil change and state inspection. Shelby Parker took me right away. Everything was done in a timely manner. Thanks, Shelby. Shelby Parker took me right away. Everything was done in a timely manner. Thanks, Shelby. More