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Chrysler Dodge Jeep Ram of Utica

Yorkville, NY

2.4
104 Reviews

5017 Commercial Dr

Yorkville, NY

13495

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Showing 104 reviews

July 06, 2023

Disappointed in my car shopping experience with cdjr of utica. I originally went in after doing plenty of research to see one grand Cherokee. The salesman Scott told me it was out, and asked if I wanted to More

by Cdrexler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Scott
Jul 10, 2023 -

Chrysler Dodge Jeep Ram of Utica responded

I regret learning that your car-buying experience was less than satisfactory. We want every customer to feel comfortable while visiting and to leave feeling satisfied. It’s unfortunate this was not the case for you, and I would like the opportunity to address this in the hopes of regaining your trust. Please contact me at your earliest convenience. Geoffrey Raehm 315-922-5864 General Sales Manager

June 26, 2023

Worst dealership experience from start to finish. I planned to trade in my car, gave them the keys to look at mine. The salesman came back out saying trade in per kbb was between 2 amounts and the More

by ELM
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Sales
Jun 29, 2023 -

Chrysler Dodge Jeep Ram of Utica responded

I regret to learn your recent experience was less than satisfactory and want to apologize for the level of communication and customer service you received. Our goal is full transparency and it’s unfortunate to see we fell short. If you would like to discuss your experience in further detail, please contact me directly. Geoffrey Raehm 315-922-5864 General Sales Manager

May 11, 2023

Hi I bought a 2015 GMC Terrain. Brought it back after two weeks for a thermostat and headlight. There service center gave my money back. Been sitting at Lead GMC in Utica NY brok More

by delianwood420
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Erik Agnew
May 12, 2023 -

Chrysler Dodge Jeep Ram of Utica responded

I regret to learn about the issues you have been experiencing with your vehicle and apologize for the inconvenience this may have caused. If you are willing to contact me directly, I would appreciate the opportunity to learn more about your experience. Mark Hoch markhoch@lithia.com General Manager

May 24, 2023 -

delianwood420 responded

Hi Mark I don't actually want this vehicle now cause it's been a month now since I had my vehicle ur service department really screwed my truck can't even start it miss my recalibration for my breathlyzer cause my truck has been broke down. Rather get another vehicle then what u guys sold me u guys fixed it when u get it back sell it get me in something in the price range I bought this one for. I have been patient enough. Had to find rides to work cause I can't get a rental. Just want u guys to make this right. Shouldn't have broken down on me on two weeks after I bought the SUV. I have paperwork for the attorney general office. I am really upset about this. My phone number is 3159415839. My name is Delian Wood.mage I would appreciate u calling me back. Please call me today so we can get this resolved. I am afraid when this gets fixed there is going to be something else that breaks down on me. Don't want to take that chance at all. Please understand where I am coming from. Just make it right I took a loan out of my bank.

December 20, 2022

I just had a great experience with Steve Russell in service dept. Highly professional and courteous.. He took care of the problem of my truck. I would definitely return for any other issues because More

by joanneangelhow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoffrey Raehm
Dec 20, 2022 -

Chrysler Dodge Jeep Ram of Utica responded

Hi Joanne, thank you for visiting our Carbone Dodge Chrysler Jeep Ram team. Your kind shout out to Steve is greatly appreciated. We will see you next time!

Dec 21, 2022 -

joanneangelhow responded

For sure …

August 23, 2022

I wouldn't even give this dealership 1 star. Don't waste your time with this place. Especially if you are buying from out of state, good luck getting anything done with them. They don't like to More

by randi
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik Hyde
Aug 25, 2022 -

Chrysler Dodge Jeep Ram of Utica responded

Hi Randi, I regret to learn you didn’t have a satisfying car buying experience. We strive to deliver excellent communication and customer service during every interaction and I apologize if we fell short. I would appreciate the opportunity to speak with you and hopefully reconcile the matter. Please contact me at your soonest, thank you. Geoffrey Raehm 315-922-5864 General Sales Manager

August 12, 2022

I want to give a huge thank you to Dale and Kenny in sales, and Sean in finance. They were easy to work with, super accommodating, and delivered my Jeep Compass to me an hour away on a Friday afternoon. More

by knc2988
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny!, Dale Roberts, Sean Wilkinson
Aug 15, 2022 -

Chrysler Dodge Jeep Ram of Utica responded

Congratulations on your new Jeep Compass. Nothing pleases us more at Carbone Dodge Chrysler Jeep RAM than reading our Sales Team provided a great dealership experience. We strive to be as accommodating as possible for our customers and are pleased to learn our team did just that. Thank you for your amazing review. Let us know if there is anything else we can help you with.

July 01, 2022

Had an excellent experience! Arrived at 10:00am - left with a new truck at noon! More

by dmurray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sales - Ken
Jul 01, 2022 -

Chrysler Dodge Jeep Ram of Utica responded

Thank you so much for the positive feedback! We are so happy to hear that you had an enjoyable experience.

June 28, 2022

Yesterday afternoon I stopped by the Carbone Jeep Dealership hoping their Express Lane wouldn’t be too busy for me to get a quick oil/filter change. I was greeted immediately with a smile and a “how More

by Mike C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexis Ramos
Jun 29, 2022 -

Chrysler Dodge Jeep Ram of Utica responded

Hello Mike! We are glad to have offered you a fast oil and filter change here at Carbone Dodge Chrysler Jeep RAM. It is great to know that our Service Team exceeded your expectations during your visit with us. We truly hope to have the pleasure of assisting you again with your future automotive needs.

June 24, 2022

Called for an online special and spoke with a Very Professional, Polite and Knowledgeable staff member. She made the whole experience very pleasant. Thanks Deb!!!! More

by michael.wright67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deb Demarro
Jun 24, 2022 -

Chrysler Dodge Jeep Ram of Utica responded

Michael, thank you for leaving our team this amazing five-star review. We are so happy to have earned it. Let us know if you need any automotive assistance in the future. Have a great day from everyone here at Carbone Dodge Chrysler Jeep RAM.

June 17, 2022

I went in for an oil change and state inspection. Shelby Parker took me right away. Everything was done in a timely manner. Thanks, Shelby. More

by hgalime
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelby Parker
Jun 18, 2022 -

Chrysler Dodge Jeep Ram of Utica responded

Carbone Dodge Chrysler Jeep RAM is pleased that we were able to offer you timely services during your oil change. We appreciate your business and hope we have the pleasure of servicing your vehicle again.

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