Chrysler Dodge Jeep Ram of Utica

I wouldn't even give this dealership 1 star. Don't waste your time with this place. Especially if you are buying from out of state, good luck getting anything done with them. They don't like to Don't waste your time with this place. Especially if you are buying from out of state, good luck getting anything done with them. They don't like to answer calls or return them, or emails. The GM is also worthless. They also will not give you all the details of issues on your vehicle so good luck if you do buy from them. More

I want to give a huge thank you to Dale and Kenny in sales, and Sean in finance. They were easy to work with, super accommodating, and delivered my Jeep Compass to me an hour away on a Friday afternoon. sales, and Sean in finance. They were easy to work with, super accommodating, and delivered my Jeep Compass to me an hour away on a Friday afternoon. These are super nice people and I'm very happy they had the Jeep for me! More

Had an excellent experience! Arrived at 10:00am - left with a new truck at noon! Arrived at 10:00am - left with a new truck at noon! More

Yesterday afternoon I stopped by the Carbone Jeep Dealership hoping their Express Lane wouldn’t be too busy for me to get a quick oil/filter change. I was greeted immediately with a smile and a “how Dealership hoping their Express Lane wouldn’t be too busy for me to get a quick oil/filter change. I was greeted immediately with a smile and a “how can I help you” by service administrator Alexis Ramos. When I told what I needed she said she would check to see if they could get my vehicle right in. Next thing I knew Alexis had a service technician there asking for my keys so he could bring my Jeep in. In less than 30 minutes I was I was on my way. Alexis and the service technician definitely exceeded my expectations and created a great customer experience for me. Way to go… More

Called for an online special and spoke with a Very Professional, Polite and Knowledgeable staff member. She made the whole experience very pleasant. Thanks Deb!!!! Professional, Polite and Knowledgeable staff member. She made the whole experience very pleasant. Thanks Deb!!!! More

I went in for an oil change and state inspection. Shelby Parker took me right away. Everything was done in a timely manner. Thanks, Shelby. Shelby Parker took me right away. Everything was done in a timely manner. Thanks, Shelby. More

Professional and knowledgeable staff. Always meeting my expectations. Recommend them to anyone looking for a vehicle. Always meeting my expectations. Recommend them to anyone looking for a vehicle. More

Very thorough, delivered vehicle as scheduled. Deb and Ken were amazing and followed up to ensure everything was satisfactory. Deb and Ken were amazing and followed up to ensure everything was satisfactory. More

Be very careful if you purchase or lease, I found a partial bag of heroin very close to where my children sit. This could have easily killed my children if they had touched it, dealership showed very partial bag of heroin very close to where my children sit. This could have easily killed my children if they had touched it, dealership showed very little concern. Parent company (Lithia) was even worse and responded with a very accusatory tone. More

Our experience with Carbone CDJR went above and beyond our expectations. Starting with the quick response from Shelby when I reached out to see about the availability of the vehicle and to schedule an ap our expectations. Starting with the quick response from Shelby when I reached out to see about the availability of the vehicle and to schedule an appointment. Secondly the help offered from Jordan prior to us making the trip out to assure us of the vehicles condition by doing a video call and answering all of my questions. On the day of our appointment Jordan again was very willing to help with any questions we had, our test drive and allowing us to inspect the vehicle thoroughly before our decision. He then along with Sean helped yo get us the best interest rate for financing and make sure our transaction went as smoothly as possible. The staff we dealt with, the honesty and efficiency and communication we received were more than we had hoped for! We are very pleased with Carbone and would recommend them highly! More