Chrysler Dodge Jeep Ram of Willoughby

Disappointed!! Don’t buy a certified preowned vehicle from this dealership!! Bought my vehicle with a clean carfax! Found out after purchase that vehicle had been in Don’t buy a certified preowned vehicle from this dealership!! Bought my vehicle with a clean carfax! Found out after purchase that vehicle had been in an accident! Adventure did nothing to provide proper restitution! More

First time buyer As a first time car buyer Ken made the process not so scary and simple. He told me what I needed to bring with me so I was prepared for the visit. He As a first time car buyer Ken made the process not so scary and simple. He told me what I needed to bring with me so I was prepared for the visit. He was prompt for our appointment. He had impeccable knowledge about the car I was interested in. He addressed all my concerns and needs. Ken made the process quick and simple. I would shop again with him. More

New car purchase Sales rap Dominick Ambrose was very nice and kind, he was listening to our problems considering what a stressful day we had. He was very knowledgeable Sales rap Dominick Ambrose was very nice and kind, he was listening to our problems considering what a stressful day we had. He was very knowledgeable about the car he sold us and he helped us a lot... I wouldn’t want to go to no one else but him in the future. He made us feel very welcoming and comfortable. More

Above & Beyond My husband and I wanted a specific vehicle with specific interior and features. Dominic, Lou and Eric made sure we had exactly what we wanted. The My husband and I wanted a specific vehicle with specific interior and features. Dominic, Lou and Eric made sure we had exactly what we wanted. Their patience and friendliness was appreciated. Eric drove to Indiana to get my specific order! The owner, Evan, remembered us from previous years and came out to say Hello. Everyone went out of their way to make sure we were happy including the Finance specialist, Chris. Thanks to this amazing team, we will be back in a few years for our next lease. More

Horrible first buyer experience First, I had called in advance to set up a test drive with Ed. I show up on time, only to have him with another scheduled customer. I watched as he ra First, I had called in advance to set up a test drive with Ed. I show up on time, only to have him with another scheduled customer. I watched as he ran between her and me to answer our questions. Never having his full attention Second, his personal phone was ringing constantly. He explained that it was because he recently put his rental properties on Craigslist’s so he was getting all this attention. Hello, I’m here to buy a 23k car, can I please have your uninterrupted focus? Or discuss things without your phone going off every 10 minutes? Third, I was there for FOUR AND A HALF HOURS. Majority of the time was eaten by them “working with the banks”. 4 hours worth? When he presented me the numbers, it was written on scrap paper with just the month payment x # of months. When I asked the interest rate— he replied “oh, I don’t know. I didn’t write it down”.... this exact behavior was repeated multiple times. He never seemed to know the interest rate, nor did the payments ever make sense Fourth, I asked for the out the door price of the car, twice. Where he replied “that takes awhile to calculate”... so I never got it... because knowing the price of car isn’t important? Fifth, the final “I’m out” moment was when I was exhausted for being there for 4.5 hours, I was ready to leave and both Ed and another salesman tag teamed by telling me the deal “needs to happen tonight because they have a guy looking at my trade in tomorrow morning!” (Cough cough, straight bull. You mean you’re already offering my trade in for sale without the title?) I declined and said that I wanted to sleep on my options, they both guilted me again. Pressuring me. I felt very uncomfortable and ashamed that I didn’t want to make a decision in that moment. “The deals need to be in tonight. Don’t make me look bad”. I ended up storming out. Horrible horrible experience. Ended up buying a car else where. I shared my experiences with others and they all replied that there was extreme shady business with the numbers. Way to take advantage Ed. More

Great Brian had a smile on his face from the moment we met. He had a true interest in my needs and was 'right on target' with the vehicle. Brian had a smile on his face from the moment we met. He had a true interest in my needs and was 'right on target' with the vehicle. More

Excellent customer service Erik was very helpful in helping us to find exactly what we wanted at a price we could afford. He was professional, courteous, and efficient. He eve Erik was very helpful in helping us to find exactly what we wanted at a price we could afford. He was professional, courteous, and efficient. He even worked with us through e-mail prior to meeting, and gave us all the information we needed so that we could make an informed decision since the dealership was an hour away from us. It was definitely worth the drive and we fully recommend this dealership and Erik Green! More

A+ every step of the way . Dominick Ambrose is extremely friendly, personable and attentive to my desire for the type of vehicle I wanted and the price I could afford to pay. . Dominick Ambrose is extremely friendly, personable and attentive to my desire for the type of vehicle I wanted and the price I could afford to pay. I would, and ALREADY HAVE, referred another potential customer to him. More

Great Job Great dealership they do all they can to get u approved I currently have bought 6 vehicles Frrom this A1 dealership I highly recommend you stopping Great dealership they do all they can to get u approved I currently have bought 6 vehicles Frrom this A1 dealership I highly recommend you stopping by More