Shady business practices and deceptive/false advertising.
They advertised a 2020 Dodge Challenger for $39k. Comparable new ones run about $44k.
Their site said it had 3,200 miles. All the pictures of the car looked like it was new. I figured it was priced $4,500 below comparable new car prices because it had the 3,200 miles on it.
Once I told them I wanted the car and after I had sent them my license, SSN, and car insurance info, the sales rep told me he just wanted to be upfront with me regarding the vehicle, and the reason why it’s priced so low. The vehicle since they took it in was a demo vehicle for the general manager, so there is some additional miles to it. Also, the previous owner did some damage to the rear bumper. He said "Full discretion, here are the pictures." (By the way, the term is "full disclosure" but I can't fault them for getting it wrong since they apparently don't know what disclosure actually is because those issues should have been disclosed on their website - not after getting a customer's personal info).
He then sends me a pic of the seriously damaged bumper (which, gee, didn't happen to be on their site nor was the damage showing up on the CarFax because they hadn't repaired it). And yes I have pics of their ads and of the damage but can't share with this review. Note not a single photo from their site comes even close to showing the damaged bumper. Note: there are also no photos of the odometer reading. The CarFax showed no damage and no issues (I have a screen shot of the CarFax so they can't dispute this).
"Some" damage?" Really? Some? Anyone who saw the pics would laugh at that. They did everything they could to NOT have that damage be visible in the photos of the car when they advertised it.
And also the "some additional miles" was almost 2,600 MILES more than they advertised (5,768 actual vs. the 3,200 advertised - 80% more miles than on their ad). SOME? Seriously? That doesn't sound like demo miles. That sounds like the General Manager turned the vehicle into his daily driver.
Additionally, they reported FALSE MILEAGE to CarFax. They reported they serviced the vehicle on 8/3 and that the mileage was 3,211. On 8/4 the sales rep sends me a screen shot with the 5,768 mileage reading on the odometer. Gee... so either they drove it 2,557 miles from 8/3 to 8/4 or the submitted false information to CarFax. I'm going to go with the latter explanation of them falsifying records.
I tell them I still want the car at the $39k they advertised but they have to repair the bumper for me to buy it. This was not an unreasonable offer from my perspective because they didn't disclose the damage or the 80% increase in the mileage when they advertised it.
The sales rep then told me the General Manager said they could repair it but then they'll have to add that cost to the cost of the car. Seriously?
I have an idea... I'll just go buy a new car that hasn't been damaged instead of paying the same price as I would for your car that has been damaged and repaired (and lord knows what other undisclosed damage has been done). I'll also buy it from a dealer that doesn't lie on their website and submit false information to review and vehicle condition sites.
DO NOT TRUST THIS DEALERSHIP. Especially if there's a price drop. That means there's probably been undisclosed damage or additional miles they're not reporting or falsely reporting.
These are the shadiest business practices I've run across in a long time.
DO NOT DO BUSINESS WITH. You've been warned.
The site won't let me add photos. But trust me, I have plenty of them.