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Chrysler Dodge Jeep Ram of Willoughby
Willoughby, OH
276 Reviews
Chrysler Dodge Jeep RAM of Willoughby is a well-established successful dealership operating in Willoughby OH. Our dealership believes in providing a high level of customer experience throughout your car buying journey with us!
Our highly trained and certified staff believes in providing the best possible experience for you. We have a vast selection of new Chrysler Jeep Dodge and RAM truck models for you to choose from. Our finance specialist will help you find the best car loan or lease option for your credit type or use our Fresh Start Finance Program.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 276 reviews
March 30, 2017
Happy new car owner! After my previous car broke down and I was in need of a new car as soon as possible, Sean guided me through the process quickly and painlessly! He sp After my previous car broke down and I was in need of a new car as soon as possible, Sean guided me through the process quickly and painlessly! He spent time with me on test rides, went over all the financing in detail, and once my car arrived took time to orient me to my new car. I'm so happy with my new car, and will be returning to the dealership for future cars! More
by Mlange
Employees Worked With
Sean Burke
March 30, 2017
Great quick service Sean was great! He was easy to communicate with and was really friendly. I highly recommend him! Thanks again, Sean! I love my new jeep! Sean was great! He was easy to communicate with and was really friendly. I highly recommend him! Thanks again, Sean! I love my new jeep! More
by Estern
Employees Worked With
Chris Ware
March 28, 2017
Great customer service Thanks to Sean and Anthony, who made my car leasing experience a good one! I did not feel pressured or taken advantage of at all! I love my Jeep Chero Thanks to Sean and Anthony, who made my car leasing experience a good one! I did not feel pressured or taken advantage of at all! I love my Jeep Cherokee!! More
by Erin Mary
Employees Worked With
Anthony, Sean Burke, Dayton Ware
March 27, 2017
Sean is the best! Sean Burke was great to work with. He was very knowledgeable and did not pressure us in the least - which was refreshing. We would recommend him in a Sean Burke was great to work with. He was very knowledgeable and did not pressure us in the least - which was refreshing. We would recommend him in a minute! More
by kellysueanderson
Employees Worked With
Dayton was also great to work with!, Sean Burke, Dayton Ware
March 26, 2017
Friendly and efficient Our experience was very enjoyable. The sales staff are very friendly and helpful. We will definitely recommend this dealership to others. Thank you Our experience was very enjoyable. The sales staff are very friendly and helpful. We will definitely recommend this dealership to others. Thank you to everyone who helped us in our search. More
by Rachelroo
Employees Worked With
Sean Burke
March 16, 2017
Excellent Sean was professional ready to help us in our search for the SUV we wanted. He was concerned about us and wanted what was best for us. He was fair a Sean was professional ready to help us in our search for the SUV we wanted. He was concerned about us and wanted what was best for us. He was fair and an exceptional salesman. I recommend Sean as a sales person to seek out if looking for a new or used car. Thanks Sean! Dayton was great as well. He redid financial information to fit our needs. Thanks Dayton!! More
by Jeep Grand Cherokee
Employees Worked With
Sean Burke, Dayton Ware
March 14, 2017
I gave 1 star b/c negative 5 was not an option. Stay away!!! I purchased a used car back in December and I was told one price by the salesman and then when I get to the finance office I get a completely differen I purchased a used car back in December and I was told one price by the salesman and then when I get to the finance office I get a completely different number (it was fixed quick, but put a bad taste in my mouth, should have walked then). 2 months later I get a call from the bank stating that the dealership never paid off my trade in. And now my credit shows that I am past due. And to top it off the dealership won't even answer the phone when I call. The problems are still haunting me 5 weeks later. I was promised a spare key for the new car and who knows if I will ever get that either. Do yourself a favor and go anywhere else!!! Even if the car they have is free. UPDATE** It's now mid-march. They fixed the payoff of my trade promptly and I was able to avoid the paying the late fee (Thanks 5th/3rd). Even tho I'm still getting calls from their collections department, who knows if i get dinged on my credit or not. Still no call back from the Parts department on my spare key, only empty promises that she will call me back. So I called the local GMC dealer myself and got a quote of $200 for the key. I think I will just pay for it and take them the bill. I really have no other options at this point. THEY WON'T ANSWER THE PHONE OR CALL ME BACK!!!**** More
by SooooPissed
Employees Worked With
Sean
March 13, 2017
2017 Wrangler Unlimited Evan and Sean were great to work with! Very knowledgeable, friendly, and easy to work with. I leased a 2017 Wrangler Unlimited. Sean helped me unde Evan and Sean were great to work with! Very knowledgeable, friendly, and easy to work with. I leased a 2017 Wrangler Unlimited. Sean helped me understand the process, understood my wants and needs, and recommended a great Jeep in my price range. He had answers to all of my questions and knew everything about the Jeep. More
by 2017JeepW14
Employees Worked With
Sean Burke, Dayton Ware
October 25, 2016
Rip off!!! I had returned my car at the end of the lease and was planning on leasing newer model. Owner Evan gave me ridiculous price and I ended up leasing th I had returned my car at the end of the lease and was planning on leasing newer model. Owner Evan gave me ridiculous price and I ended up leasing that newer model vehicle for much cheaper at his competitors place. Evan clearly stated that he needs to make money off me as his customer, otherwise i can go elsewhere. So Evan is being vendictive and is charging me with imaginary scratches and blowing up my charges out of proportion, while withholding itemized bill. He made a harassing phone call to me and told me that he will make me pay for it... I had his car retuned/exchanged at the new dealership and they had vitnessed my car being in excellent condition, while Evan is claiming unsupported damages charges. If he will continue harassing me with those charges, i will be filing a case with court. More
by NeverBuy from Evan again
Employees Worked With
Evan
September 25, 2016
Do not go here! This place sucks and I would not send an enemy to buy a car here. Long story short, the salesman was great. We worked out a deal and the price was set This place sucks and I would not send an enemy to buy a car here. Long story short, the salesman was great. We worked out a deal and the price was set. Completely low balled on the trade in by another guy but after about 10 minutes, we came to a price that was acceptable. The first offer for the trade was 5500 and we ended up settling on 7500. Just a heads up if you decide to ignore all the horrible reviews about this place, they will take advantage of you any way they can. Use your resources to find your vehicle value before going in. Ignore their statements that it is "just a guide' and ignore there bs about how they will lose money on the car at the auction. All lies. Back to the main point, after the deal was done we go into the finance office to sign the paperwork. The price on the paperwork is over 1,000 more then the agreed upon price. I point this out to the finance manager and he says there must be a mistake on my part and this is the price. I explain to him that he is wrong and give him thorough details to how we arrived at the price I am purchasing the car for. As I explain this, he stairs at me like a deer in headlights expecting me to sign the paperwork. I continue to explain this is the wrong price so he gets the extremely unprofessional sales manager. I am bad with names but to clarify who the sales manager on duty was, apparently he has only been here a week. I explain the situation to him and he tells me that I am wrong that this is not the price. I then inform him that the salesman just again stated the correct agreed upon price in front of the finance guy and that the price is correct. We go back and fourth with him attempting to make smart comments/unprofessional comments. I give the same back to him because I have low tolerance for ignorance. He then tries to get me to "split the difference" with him. Obviously unacceptable. I explain to him that the proper thing in management to do is to honor your sale whether his salesman made a mistake or not. Eventually after seeing I won't budge, he says that he confirmed with his salesperson that he did give me the price I stated and he will sell us the car at the agreed upon price. Of course they are "taking a loss" and he does the oldest trick by showing me the dealer invoice and pointing out how much they will lose. BS. We bought the car but a good experience turned into a miserable experience. Dealing with an unprofessional scam artist sales manager. I felt embarassed for the business that they had someone like that representing them. This place is a joke and I hope stories like this spread to keep them from doing business. On a side note, I believe there is another person on here who posted a similar experience with them changing the price on the final paperwork. If I would not have carefully looked it over, we would have been screwed. Very unethical unprofessional sales tactics. There are plenty of dealerships in the area that are respectable so avoid this one at all costs. More
by shaker911
Employees Worked With
Sales manager, unknown name
