Chrysler Dodge Jeep Ram of Willoughby

What a fantastic experience. Dusty is very professional, helpful and really appreciated me as a customer. And as for Mike, he is the best tech I've ever had the pleasure of doing business with. His work w helpful and really appreciated me as a customer. And as for Mike, he is the best tech I've ever had the pleasure of doing business with. His work was flawless and he went the extra mile to ensure that my vehicle was protected and cared for in a menner that would even make the most critical customer happy. I am now a faithful Adventure Dodge customer and will be as long as Dusty and Mike are employed there. More

From the very beginning Ein ( sorry if I spelled wrong) the manager has gone beyond customer servie for us. He is so friendly and helpful.Pat has become a true friend,careing, and kind and I hope she stays the manager has gone beyond customer servie for us. He is so friendly and helpful.Pat has become a true friend,careing, and kind and I hope she stays in our lives. Thank you to everyone at Adventure you are a GREAT facility More

I went to Adventure because I was interested in the Chrysler 200 after seeing it at the Cleveland Auto Show. Everything went great. Bob Lytton did an excellent job in explaining the fine points of the Chrysler 200 after seeing it at the Cleveland Auto Show. Everything went great. Bob Lytton did an excellent job in explaining the fine points of the vehicle and answered all my questions. Bob made my purchase experience very pleasant and Lilly was very helpful in explaining the paperwork. I feel that I made a wise decision in purchasing my Chrysler 200 and feel comfortable that the folks at Adventure will continue to excel in serving my vehicle needs. More

Everyone here is always very friendly and helpful. I bought my first jeep from here and I will continue to buy my jeeps from adventure. I also have recommended this dealership to my friend and family. bought my first jeep from here and I will continue to buy my jeeps from adventure. I also have recommended this dealership to my friend and family. The wait time is never longer than they tell you. More

Even though my credit was questionable they got me the loan. They were very helpful in all aspects of the car purchase. We attempted to purchase a motorcycle that was there in the showroom but the credit loan. They were very helpful in all aspects of the car purchase. We attempted to purchase a motorcycle that was there in the showroom but the credit available wasn't a very good deal but they did there best to try and accomplish it. More

They all went over and above of my expectations of getting me the best price available. I told Wayne I can afford a certain monthly payment and he was able to come BELOW the dollar amount. The financ getting me the best price available. I told Wayne I can afford a certain monthly payment and he was able to come BELOW the dollar amount. The finance people were also very knowledgable. I appreciate all and will recommend them to family and friends. More

I have always had a wonderful experience with the service department since coming here. Erin runs a top notch service department and she and her staff are always there for me. Eileen and Pat know their jobs department since coming here. Erin runs a top notch service department and she and her staff are always there for me. Eileen and Pat know their jobs and how to treat the customers with respect and friendliness which is very important. My Jeep has always been serviced appropriately and I will continue to use this dealership. My next Jeep or car will be purchased and serviced at Adventure! More

I bought a used car in January and the check engine light came on in March. I called service and was told to bring it in. They had my car all day Monday and never called, I got a call on Tuesday to say the came on in March. I called service and was told to bring it in. They had my car all day Monday and never called, I got a call on Tuesday to say they still had not looked at the car and had to charge me a $99.00 diagnosis fee. I told them the car came with a 3 month warranty and they said the warranty does not cover the fee and it may not cover the repairs but they wont know until they diagnose the problem. Then if I authorized the repairs they would waive the fee. I was told the check engine light was typically an emmissions problem and would not be covered by the warranty. I was upset first that I was not told up front when I called to make the appoinment about the fee and second that I would be charged a fee at all on a car the was purchased 2 months ago and had a 3 month warranty. I went to the General Manager Roy who told me they had to charge the fee to pay the mechanics and that I should have considered buying the extended warranty. When I told him that was a terrible way to do business and treat your customers he told me that he would not help me because I was being rude. I never raised my voice or used any fowl language when talking to Roy. If the check engine light had come on after the warranty period I would not have a problem but if you sell me a used car with a 3 month warranty and after 2 months there is a problem I would expect an honest dealership would take car of the problem. Run don't walk away from Adventure when looking for your next vehicle. More

I have never had a dealer experience like I had at Adventure Chrysler Jeep. Even though I have known Ian for quite some time, I feel as though they would treat anyone else the exact same way. I feel t Adventure Chrysler Jeep. Even though I have known Ian for quite some time, I feel as though they would treat anyone else the exact same way. I feel they went above and beyond any and all expectations I had when I walked thru the door and am sure if and when I need anything and I do mean anything else it will be the same experience again. I was in a difficult position and they worked out a deal on a car I wanted and in a way that makes my life much easier. I would also like to thank the women that handeled the financing, although I forgot her name. Everyone was perfect. Thanks from the bottom of my heart and anyone I know will be forced by me to go to Adventure first when they need a car. More

I went to Adventure Jeep to only look and ended up buying! I was impressed with their willingness to get to a price that was comfortable for me and made sense for them as well. They explained everyth buying! I was impressed with their willingness to get to a price that was comfortable for me and made sense for them as well. They explained everything about the car and it's features, explained everything about the financing and extra protection needed for buying a used Jeep. Over the top customer service and very professional. I will recommend Adventure to my family and friends. 5th Time Jeep Owner,first time buyer at Adventure! More