Chrysler Dodge Jeep Ram of Willoughby

Shady business practices and deceptive/false advertising. They advertised a 2020 Dodge Challenger for $39k. Comparable new ones run about $44k. Their site said it had 3,200 miles. All the advertising. They advertised a 2020 Dodge Challenger for $39k. Comparable new ones run about $44k. Their site said it had 3,200 miles. All the pictures of the car looked like it was new. I figured it was priced $4,500 below comparable new car prices because it had the 3,200 miles on it. Once I told them I wanted the car and after I had sent them my license, SSN, and car insurance info, the sales rep told me he just wanted to be upfront with me regarding the vehicle, and the reason why it’s priced so low. The vehicle since they took it in was a demo vehicle for the general manager, so there is some additional miles to it. Also, the previous owner did some damage to the rear bumper. He said "Full discretion, here are the pictures." (By the way, the term is "full disclosure" but I can't fault them for getting it wrong since they apparently don't know what disclosure actually is because those issues should have been disclosed on their website - not after getting a customer's personal info). He then sends me a pic of the seriously damaged bumper (which, gee, didn't happen to be on their site nor was the damage showing up on the CarFax because they hadn't repaired it). And yes I have pics of their ads and of the damage but can't share with this review. Note not a single photo from their site comes even close to showing the damaged bumper. Note: there are also no photos of the odometer reading. The CarFax showed no damage and no issues (I have a screen shot of the CarFax so they can't dispute this). "Some" damage?" Really? Some? Anyone who saw the pics would laugh at that. They did everything they could to NOT have that damage be visible in the photos of the car when they advertised it. And also the "some additional miles" was almost 2,600 MILES more than they advertised (5,768 actual vs. the 3,200 advertised - 80% more miles than on their ad). SOME? Seriously? That doesn't sound like demo miles. That sounds like the General Manager turned the vehicle into his daily driver. Additionally, they reported FALSE MILEAGE to CarFax. They reported they serviced the vehicle on 8/3 and that the mileage was 3,211. On 8/4 the sales rep sends me a screen shot with the 5,768 mileage reading on the odometer. Gee... so either they drove it 2,557 miles from 8/3 to 8/4 or the submitted false information to CarFax. I'm going to go with the latter explanation of them falsifying records. I tell them I still want the car at the $39k they advertised but they have to repair the bumper for me to buy it. This was not an unreasonable offer from my perspective because they didn't disclose the damage or the 80% increase in the mileage when they advertised it. The sales rep then told me the General Manager said they could repair it but then they'll have to add that cost to the cost of the car. Seriously? I have an idea... I'll just go buy a new car that hasn't been damaged instead of paying the same price as I would for your car that has been damaged and repaired (and lord knows what other undisclosed damage has been done). I'll also buy it from a dealer that doesn't lie on their website and submit false information to review and vehicle condition sites. DO NOT TRUST THIS DEALERSHIP. Especially if there's a price drop. That means there's probably been undisclosed damage or additional miles they're not reporting or falsely reporting. These are the shadiest business practices I've run across in a long time. DO NOT DO BUSINESS WITH. You've been warned. The site won't let me add photos. But trust me, I have plenty of them. More

Roping A Wrangler Denny was our salesman and did a fantastic job understanding our needs and found us the perfect Jeep I would highly recommend him to anyone in the ma Denny was our salesman and did a fantastic job understanding our needs and found us the perfect Jeep I would highly recommend him to anyone in the market for a New Jeep!!! More

Isaiah bush the most unprofessional salesman, do not talk with him a liar and no customer service knowledge. Would not recommend him for that dealership with him a liar and no customer service knowledge. Would not recommend him for that dealership More

Isaiah B. was our salesman. We purchased a used car today and we were treated as if we were buying a new Lamborghini. He was respectful, kind and knowledgeable. Well done. today and we were treated as if we were buying a new Lamborghini. He was respectful, kind and knowledgeable. Well done. More

i am very happy with the service and turn around time to get my truck back. the check-out counter was also very helpful and pleasant get my truck back. the check-out counter was also very helpful and pleasant More

It was a pleasure to work with this dealership on the purchase of a new Ram 1500 eco diesel. Staff was outstanding. No pressure experience. purchase of a new Ram 1500 eco diesel. Staff was outstanding. No pressure experience. More

Problem Finally Solved...!!! We had been having a rather tricky problem with the heating system on my car. It has been in intermittent problem that was not easy to solve. When th We had been having a rather tricky problem with the heating system on my car. It has been in intermittent problem that was not easy to solve. When the problem would occur, by the time we were able to take the car in, the problem fixed itself (temporarily). Some time ago, we had it go out again. We were able to bring the car in while it was happening. The technicians tried one fix, it did not last two days. They did a second fix. It has better success, but again, the problem came back in an intermittent fashion. Though lately it was occurring more often. We brought it in once more. This time they tracked down a short in the heater blower motor. They were finally able to fix it once and for all! So far, so good. The heat is once more working like it is supposed to! Thanks again guys for a tricky job well done! More

Done right the First time Bruce is the man, he sold me 2 Vans and now he helps me to keep up with the service great guy to work with Bruce is the man, he sold me 2 Vans and now he helps me to keep up with the service great guy to work with More

Quick & painless. Was contacted by dealership after expressing interest in a vehicle that I saw online. I showed up early for the appointment I made earlier that day. A Was contacted by dealership after expressing interest in a vehicle that I saw online. I showed up early for the appointment I made earlier that day. A gentleman greeted me & pointed me in the right direction of the salesperson who contacted me that morning. In a little over 2 hours later I drove off the lot with the exact vehicle I inquired about earlier. Financed under the projected figures. My experience was quick & painless. More

Fast and Friendly As always, Bruce Fratcher goes above and beyond to handle all of my Jeeps needs. Honest. Friendly. While waiting for my oil change and tire rotati As always, Bruce Fratcher goes above and beyond to handle all of my Jeeps needs. Honest. Friendly. While waiting for my oil change and tire rotation I also was welcomed to a cup of fresh coffee and a small snack. And get this... My car was also washed free of charge! More