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Chrysler Dodge Jeep Ram of Willoughby
Willoughby, OH
253 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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253 Reviews of Chrysler Dodge Jeep Ram of Willoughby
November 13, 2017
What a complete waste of two weeks Let first start off by saying I was in a pinch, because I was in the situation for a new car because a guy ran a red light and totaled my other car, a Let first start off by saying I was in a pinch, because I was in the situation for a new car because a guy ran a red light and totaled my other car, and another vehicle that we’ve got was a lease that also was going back two weeks later so time is of the essence ... Long story short told me for TWO weeks I was financed and trying to locate me what I wanted and I ever got was xx and excuses, just to be told the minute I mentioned reaching out to another dealer who had EXACTLY what I was trying to find and helping locate what I wanted the my approval offer had been rescinded .... WHAT THE xxxx ?! No other dealer (and I've talked to 3) I've talked to i the last hour has sever heard of some shady xx ... Doesn't help that my one car is totaled and the other car is a lease that is supposed to go back tomorrow and I've been xxxxxxx around with these guys for two weeks just to find out they were stringing me along So three days after this whole debacle happen I flew to Philadelphia Pennsylvania and went to another dealer that had exactly what I was looking for that this dealer refused to find me, and I left that same day More
by TheeCleve
Employees Worked With
Ed Wittmer
November 13, 2017
Above and Way Beyond! Just wanted to say Ken Irons went out of his way to find and get my new Dodge Charger! It took 3-4 days of going back and fourth with other dealers t Just wanted to say Ken Irons went out of his way to find and get my new Dodge Charger! It took 3-4 days of going back and fourth with other dealers to find this car for me! And what sets Ken Irons apart form other salespeople that i bought from in the past, is that he personally went on his day off and drove to Indiana to get my car! This was one the best experiences that i ever had with a salesman! I would highly recommend Ken Irons if you ever need a Chrysler, Jeep,Dodge or Ram! Thanks again!! More
by charger24
Employees Worked With
Chris Ware, Ken Irons
November 13, 2017
Hands down best dealership experience All the employees at Adventure were extremely helpful and personable in helping us choose new vehicles. They went out of their way to make up feel lik All the employees at Adventure were extremely helpful and personable in helping us choose new vehicles. They went out of their way to make up feel like family and made the process of buying a car enjoyable. I have already recommended them to a friend who is also going to be purchasing a Jeep in the near future and will continue to do so! More
by JPortik
Employees Worked With
Sean Burke, Chris Ware, Ken Irons
November 11, 2017
Best experience in negotiating with an auto salesperson I had several E-mail contacts with Ken Irons from Adventure Chrysler Jeep and each contact with Ken was professional, timely and helpful. As it turned I had several E-mail contacts with Ken Irons from Adventure Chrysler Jeep and each contact with Ken was professional, timely and helpful. As it turned out we decided on purchasing another vehicle that Ken does not sell but it wasn't an easy decision in large part to the service offer by Ken. He even thanked me for the opportunity to assist me after I informed him of our decision to purchase another vehicle. There's no doubt that I will contact Ken in the future when we shop for our next vehicle. By the way Adventure;s price was the best from over 7 dealerships we dealt with. More
by RON
Employees Worked With
Ken Irons
November 10, 2017
Sales is a joke I recently called this dealer got a sales person Ken Irons filled out an app on they're website my situation was difficult $5,000 of negative equi I recently called this dealer got a sales person Ken Irons filled out an app on they're website my situation was difficult $5,000 of negative equity on my car plus excessive mileage I needed to trade or buy without my trade I was back and forth with the sales guy for like 2 weeks then he says Im financed without my trade for a used car. Great I said what amount am I financed for I will look at your preowned cars on line well I could not get any answers from him so I went in and only one car was available to me a ford fiesta I said goodbye, went over to mentor nissan and they took my trade and I am now driving my brand new sentra they were fantastic! My niece has a 2011 4 door wrangler I told her not to go to adventure when she ready to trade they just tried to sell me the worst car on the lot. This is a dealer not to go to again they suck More
by sentralover
Employees Worked With
Ken Irons
November 04, 2017
One Happy Cusstomer. I found my experience with Brian most enlightening, he is right on with customer service and expectations. I would recommend all of my friends who ask I found my experience with Brian most enlightening, he is right on with customer service and expectations. I would recommend all of my friends who ask how I received a fantastic deal with my trade-in. More
by Trader Don
Employees Worked With
Brian Kazdin
November 01, 2017
Extremely quick and professional service These guys got me in and out for an oil change in 30 minutes! Andrew took great care of me the entire time and they even washed my car after! I will These guys got me in and out for an oil change in 30 minutes! Andrew took great care of me the entire time and they even washed my car after! I will definitely be coming back here for all of my future service needs. More
by akraig2510
Employees Worked With
Andrew Kraig
November 01, 2017
Great Experience I recently took my car in for service. Andrew was mu advisor. He was polite, knowledgable and very fast and efficient. I highly recommend Andrew and h I recently took my car in for service. Andrew was mu advisor. He was polite, knowledgable and very fast and efficient. I highly recommend Andrew and his team. A+ More
by Kaiproctor12
Employees Worked With
Andrew Kraig
November 01, 2017
Service with a smile! I went in for an oil change and expected it to take at least a half hour but Andrew took great care of me and got me out of there in less than 15 minu I went in for an oil change and expected it to take at least a half hour but Andrew took great care of me and got me out of there in less than 15 minutes. He was very efficient and energetic and kept the workers moving at a fast pace. I appreciated his efforts, his friendliness and his professionalism. I will be back for all my future service needs on my Jeep and will be asking for Andrew! More
by Cindy
Employees Worked With
Andrew Kraig
November 01, 2017
WOW!! My son tre'davious busted his car up so we took it in the shop. When we got there this sharply dressed young gentleman greeted us politely and told us My son tre'davious busted his car up so we took it in the shop. When we got there this sharply dressed young gentleman greeted us politely and told us he would be there for all our needs. He lived up to that and more!! We will be coming back for ANDREW!!!! More
by Melinda Brown
Employees Worked With
Andrew Kraig
