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Chrysler Dodge Jeep Ram of Willoughby - Service Center

Willoughby, OH

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57 Reviews

57 Reviews of Chrysler Dodge Jeep Ram of Willoughby - Service Center

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February 28, 2020

Heater blower Had the new blower installed in no time. Excellent service with the new people. Millions time better than the Old owners. Will definitely go back More

by Barbara111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Fratcher
Feb 28, 2020 -

Chrysler Dodge Jeep Ram of Willoughby responded

Thanks for this wonderful feedback, Barbara! We're so glad to hear that our technicians fixed your car's heat blower. All of us at Chrysler Dodge Jeep Ram of Willoughby look forward to working with you during your next visit!

February 26, 2020

Very friendly and professional people. Bruce explained everything right to the point showed me the diagnostic and explained it, and will be taking care of my front passenger speaker when I bring it i More

by Tc13
Recommend Dealer
Yes
Employees Worked With
Bruce Fratcher
Feb 26, 2020 -

Chrysler Dodge Jeep Ram of Willoughby responded

Thank you for the 5-star review! We are so pleased to hear that our team provided friendly and professional service for you here at Chrysler Dodge Jeep Ram of Willoughby. We will certainly let Bruce know that you appreciate him!

February 24, 2020

They always do a great job with my oil changes and letting me know about recalls and anything else that needs fo be fixed. I love the set up with the coffe,juice and snacks. Please add some tea back. More

by joyceleeann
Recommend Dealer
Yes
Employees Worked With
Bruce Fratcher
Feb 24, 2020 -

Chrysler Dodge Jeep Ram of Willoughby responded

Thanks so much for this positive review. At Chrysler Dodge Jeep Ram of Willoughby, it is our pleasure to provide outstanding customer service!

February 04, 2020

oil change Everyone was friendly and extremely efficient. Took less than 1 hour to complete. Lindsay kept me informed by phone. Very quick and easy check-out. More

by chuck.heppner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsay Hesson
Feb 05, 2020 -

Chrysler Dodge Jeep Ram of Willoughby responded

Chuck, thank you for taking the time to review Chrysler Dodge Jeep Ram of Willoughby! We appreciate your positive feedback!

February 03, 2020

Very Friendly and Prompt Service Manager Matt is awesome. Very courteous and listens to your needs and concerns. Easy to schedule service online or over phone. Service bay is More

by LF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Tapassi Service Manager
Feb 03, 2020 -

Chrysler Dodge Jeep Ram of Willoughby responded

Thank you for the five stars! We are so glad Matt provided the courteous and attentive service we expect from our team here at Chrysler Dodge Jeep Ram of Willoughby. We will be sure to let him know that you appreciate his help!

January 31, 2020

Kept me informed. Notified me promptly of issue. Work done timely and vehicle was washed before it was returned. Friendly and pleasant individuals. Good experience. More

by kmayhewswk
Recommend Dealer
Yes
Employees Worked With
Matt
Feb 03, 2020 -

Chrysler Dodge Jeep Ram of Willoughby responded

Thank you for taking the time to share your positive experience with our team! At Chrysler Dodge Jeep Ram of Willoughby, we are committed to customer satisfaction. We look forward to working with you at your next service visit!

January 28, 2020

Service personnel acted very professional and courteous. Work was thorough and professionally done and in a very timely manner. The facilities were clean and and well kept. Refreshments were provided for More

by eomeomac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Fratcher
Jan 29, 2020 -

Chrysler Dodge Jeep Ram of Willoughby responded

Thank you for the five stars! Providing our customers with thorough and professional service is our top priority at Chrysler Dodge Jeep Ram of Willoughby, and we couldn't be happier to know that we made it happen for you. We look forward to your next visit!

January 24, 2020

Service on 2018 Jeep Was very happy with the service I received on Jan 22 for oil change &tire rotation. Every thing was done quickly and all checks were made. I ESPECIA More

by olsencyndi
Recommend Dealer
Yes
Employees Worked With
Bruce Fratcher
Jan 24, 2020 -

Chrysler Dodge Jeep Ram of Willoughby responded

Thank you so much for sharing your positive feedback! It makes our day to hear from happy customers. We are thrilled that our team took care of you and your vehicle. We look forward to working with you at your next service appointment at Chrysler Dodge Jeep Ram of Willoughby!

January 21, 2020

Scheduled service appointment for 2017 Jeep Grand Cherokee. Service was completed promptly as stated, and service coupon for work honored. A very good service department. More

by Walt
Recommend Dealer
Yes
Employees Worked With
Matt Tapassi
Jan 21, 2020 -

Chrysler Dodge Jeep Ram of Willoughby responded

Walt, thank you for trusting our team at Chrysler Dodge Jeep Ram of Willoughby with your 2017 Jeep Grand Cherokee. It is our pleasure to help you out, and we look forward to your next visit!

January 21, 2020

Free cookies, coffee and other drinks. Everyone is was super friendly. And the service was pretty fast, or I was just too occupied to notice , lol. More

by phaedraw15
Recommend Dealer
Yes
Employees Worked With
Ken Irons
Feb 07, 2020 -

Chrysler Dodge Jeep Ram of Willoughby responded

Thank you for taking the time to leave us a review! We always try to make our guest's day brighter and we're so glad to hear that you enjoyed the visit with us on your recent service appointment. We look forward to seeing you back at Chrysler Dodge Jeep Ram of Willoughby in the future!

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