Chrysler Dodge Jeep of Paramus

I brought my Jeep Grand Cherokee for service. Alberto Gomez was my service adviser. I told him what my complaints were and he responded with “your one tire needs an alignment for $189, do you want us to Gomez was my service adviser. I told him what my complaints were and he responded with “your one tire needs an alignment for $189, do you want us to do it?” I said no thank you and I just want to take care of my current concerns. My #1 concern was my pain on the hood was bubbling and covered under warranty. I told Alberto and he said “It’s a super long process to get it approved but we will take a look at it”. He tells me it’s going to be $200 PER diagnostic claim that I told him. I drop off the jeep and a few hours later he calls me and says they could not find anything wrong with my jeep. I inquired about the paint bubbles and he stated, “oh we don’t do that here you will have to take it to another dealership”. I went and picked up my jeep. Alberto told me that my brakes needed to be changed (even tho they didn’t). They didn’t even look at my car because I reviewed the dashcam and they didn’t test drive it at all. I called corporate and filed a complaint against this dealership. I would not recommend it. More

Initial contact through their own website - great follow up with an appointment next weekday. The sales consultant, Mariam Hanna, did an excellent job and impressed through her knowledge. up with an appointment next weekday. The sales consultant, Mariam Hanna, did an excellent job and impressed through her knowledge. More

WITHOUT A DOUBT, MOST DISHONEST, UNPROFESSIONAL DEALERSHIP I HAVE EVER DEALT WITH. 3 WEEKS FOR A TRANS REPAIR. 1 PHONE CALL. ABSOLUTELY HORRIBLE I SUSPECT PART OF MY PROBLEM HAD TO DO WITH R DEALERSHIP I HAVE EVER DEALT WITH. 3 WEEKS FOR A TRANS REPAIR. 1 PHONE CALL. ABSOLUTELY HORRIBLE I SUSPECT PART OF MY PROBLEM HAD TO DO WITH RETALIATION BECAUSE I ASKED FOR A SHUTTLE THAT WAS PROMISED BACK TO MY HOME AND WAS TOLD IT WAS NOT AVAILABLE TO WHICH I ASKED, WHY DO YOU ADVERTISE A SHUTTLE AND NEVER HAVE IT AVAILABLE FOR YOUR CUSTOMERS ? 3 DAYS FOR A DIAGNOSIS ON MY TRANSMISSION AND ANOTHER 17 DAYS BEFORE I FINALLY GOT MY CAR BACK. I WAS TOLD THAT MOPAR WAS DEMANDING DIGITAL PICS OF THE VALVE BODY THAT WAS STILL IN MY TRANSMISSION BECAUSE THE WORK HAD NOT YET STARTED ON MY CHEROKEE. HOW DO YOU TAKE A PIC OF A VALVE BODY THAT IS STILL IN THE TRANSMISSION BECAUSE THEY WOULD NOT START WORK UNTIL THEY GOT APPROVAL FROM MOPAR? GO FIGURE. IT DOESN'T ADD UP. STAY AWAY FROM A BUNCH OF VERY UNPROFESSIONAL PEOPLE IN THE SERVICE DEPT. ALEX VARGAS WAS THE MANAGER I SPOKE TO, BUT HE WAS TAKING THE HEAT FOR CORREA. I TOLD MR. VARGAS THAT AT THE LEAST, THE SERVICE DEPT SHOULD HAVE BEEN CALLING ME PERIODICALLY EVERY 2 OR 3 DAYS TO UPDATE ME ON THE STATUS OF MY VEHICLE. WE MADE 5 PHONE CALLS DURING THIS ORDEAL AND MR. CORREA MADE 1. I WILL NEVER EVER USE THIS DEALERSHIP AGAIN AND WILL BE SURE TO WARN MY LOVED ONES TO STAY AWAY. I CAN'T BE THE ONLY ONE THAT HAS BEEN TORTURED THIS WAY. More

Gerry was professional, thorough, and extremely helpful! He followed up with me throughout the ordering and delivery process. I would be happy to recommend anyone I know to Gerry! He followed up with me throughout the ordering and delivery process. I would be happy to recommend anyone I know to Gerry! More

Gerry was accommodating, on a tight schedule to get in and out to pick up my new car and he made it happen. Gassed up, prepped and paperwork complete in no time. and out to pick up my new car and he made it happen. Gassed up, prepped and paperwork complete in no time. More

Gerry was a pleasure to work with. He was knowledgeable, assisted to close the sale in a timely manner and had great follow up. I will recommended him to others who are looking for a new car. assisted to close the sale in a timely manner and had great follow up. I will recommended him to others who are looking for a new car. More

Every time we have come to this place, we have received great attention. Staff goes out the way sometimes to help us find the perfect care and are accommodating. We do not want to go anywhere else. great attention. Staff goes out the way sometimes to help us find the perfect care and are accommodating. We do not want to go anywhere else. More

Be sure to deal with Gerry if you want exceptional service! He was well versed, quick, efficient, and an ease to speak with. You are sure to not be disappointed! service! He was well versed, quick, efficient, and an ease to speak with. You are sure to not be disappointed! More

Awesome service. Quick and fast. Honest and reliable. As soon as you come in to the building they make sure you’re comfortable. Just wonderful soon as you come in to the building they make sure you’re comfortable. Just wonderful More