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Chrysler Dodge Jeep of Paramus - Service Center
Paramus, NJ
205 Reviews
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205 Reviews of Chrysler Dodge Jeep of Paramus - Service Center
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March 12, 2024
The service here is horrible! They price gouge you and i’ve seen more than one customer coming out crying… for myself was told the bill would be $3500- walked out w a $7000 bill. They price gouge you and i’ve seen more than one customer coming out crying… for myself was told the bill would be $3500- walked out w a $7000 bill. Charged me a “refundable” $103 fee for a car rental and had to stalk months later for them to refund me. Will never buy a Jeep again because of their service. Hope one day a class action lawsuit gets taken against them so we customers can get some of our money back from their thievery! More
by mindylee079
Employees Worked With
Alex
Helpful December 02, 2023
My car battery needed to be replaced and I had to have it towed to the nearest Jeep dealer from my home. I called Jeep Wave and they told me this dealership was basically the only one in my area that does no towed to the nearest Jeep dealer from my home. I called Jeep Wave and they told me this dealership was basically the only one in my area that does not participate in that aspect of that program, so my car would not be accepted there for service. I had to have it towed 30 mins away to Ramsey, instead of 10 minutes away to this location. It was such an inconvenience and I was unable to use my car for 4 days as a result. I actually wanted to start my next lease through this dealership since it so close to my home, but after that experience, I am no longer interested in this dealership or services again. More
by LeoGutierrez037
Employees Worked With
Operator
November 08, 2023
Let me start off by saying I WOULD NEVER RECOMMEND anyone come to this poor excuse of a dealership. The customer service or lack thereof was absolutely disgusting. I brought my truck to have an open recall f come to this poor excuse of a dealership. The customer service or lack thereof was absolutely disgusting. I brought my truck to have an open recall fixed, as well as to possibly look into getting some future work done on my truck. My understanding is that any recalls on any vehicles are fixed at no cost, and thusly, I believe explains why the service was bad. Anywho, when I brought my truck in, it was without an appointment so naturally, I understood that it might take some time. I came with the intention of asking how long the recall would take to get fixed so that I could properly schedule an appointment to have the work done. When I advised workers at the service dapartment, they said to me, "No worries, we'll take your truck right now and get it checked out," to my surprise. One particularly horrible gentleman and I use that term very loosely, Told me that he would be with me in 5 minutes. Again I reiterated the point that I did not have an appointment and all I wanted to know was how long work that I wanted to get done would be so that I could come back at an appropriate time and schedule an appointment. When they told me they would take care of the issue, I was pleasantly surprised and agreed to go forward. Fast forward to about two and a half hours later, no one spoke to me or came up to me to follow up. When I finally approached the gentleman who told me he would be with me in 5 minutes. He chuckles and " tried to reach out to you," despite the fact that he saw me sitting in the lounge and kept on going in and out of the lounge without saying anything to me. I explained to him that my vehicle was in for a recall check and that it was my understanding that these kinds of problems don't take long to fix. He then proceeds to tell me you're good to go we have your truck ready, but almost instantly tries to sucker me in to get a full inspection, because my vehicle was past thirty thousand miles. When I told him maybe some other time I will come back and get it checked out, in addition to possibly having some work done on the truck, the situation went from your truck is ready to you'll have to wait another hour because they're now working on your truck. I then asked to speak to the service manager who never came and addressed my request to speak with him. I once again spoke to another party and asked if I could speak to the service manager but instead was given the service associate. When I explained my situation to him, I asked him how long will it take for my truck to be ready? And at this point having already been there for 3 hours without any updates or any assistance or follow ups, I was ready to leave. Magically once I said that the service associate went to the shop to ask about the status of my truck and again magically, my truck was ready to go contrary to what I was told about having to wait another hour. Upon leaving, I received an invoice which indicated approximately $250 for a quote which was never done or explained to me. In closing, I believe they tried to pull a fast one on me, simply because the work that was gonna be done was free and they were making no money off of me being there, so the fast talking service worker tried to con me into getting a full inspection that would cost me money. End result: The issue that I brought the truck in for was not resolved despite them saying they resolved the problem. Again I want to Reiterate the point that I would never recommend anyone go to this place ever. To add insult to injury the same gentleman that I spoke to the manager about, decided to be smug and a smart xxx and says to me as I'm walking out, "Have a good day with a grin on his face." More
by hildevertl91
Employees Worked With
Some Con man whose name I do not know or want to remember
October 22, 2023
Disgrace and Out right Liars and Thief’s Be forewarned…I wanted to write this review for a few weeks now, but need this time to reflect on how this business robbed me. I have a 2018 Jeep Wrangl forewarned…I wanted to write this review for a few weeks now, but need this time to reflect on how this business robbed me. I have a 2018 Jeep Wrangler that I purchased in April 2022. The Jeep has about 45000 miles on it. I purchased this vehicle from CarShop in New Brunswick, NJ. This vehicle was purchased with full extended warranty for which I wanted to ensure that serious issues would be covered. Well on Sept 24, 2023, I stopped at a stop light in NYC. Once the light changed to green and I removed my foot from the breaks the automatic restart of the vehicle would not initiate. I had to get the car towed back to NJ to my home and to figure out how to get the car repaired. Carshop is located almost 50 miles from my home in Teaneck. So, to get it towed there would cost me about $250.00. I called Carshop and they advise that I could tow it to a closer repair shop, and they should honor the warranty. I had the car towed to ChryslerJeepDodge of Paramus. I explained what happened and gave them the warranty information so if something was covered by the warranty. The following day I received a call from the service representative stating that the repairs would cost $2900.00. I asked him to explain what the charge was entailed and did any of those charges was covered by any of the warranty. He said he called the warranty company, and nothing was covered. He stated that the issues were that the breaks needed to be replaced, the vehicle needed throttle body service and Emission System Service and the battery needed replacement to correct the issues of the Jeep. I protested that I don’t think the breaks had anything to do with the car not starting. He then requoted the repairs at $1600. I asked if any of those service was covered by the warranty insurance, and he said no because they are routine maintenance. However, he had stated to be that he had call the insurance warranty company and they said nothing was covered. I placed a call to the insurance directly and they stated that no one from the repair shop called. They insisted that I needed the Throttle body service and Emission System service in order to fix the issue that I brought the car in to address. After further, investigation turns out that this issue is common with some Jeep Wranglers where the auxiliary battery dies and thus affect the ability for the Jeep to restart. Thus, I only needed the batteries replaced… This ruthless way of upselling unneeded car repair service is wrong and downright very deceitful. I do not blame the repair tech but seems to me the standard means of operation at this Chrysler Jeep Dodge of Paramus. Seems their compensation is based on how much repair service is sold by each representative. Why should I have to pay out for service that was not really needed to address the core problem? This is my second experience of dealing with this dealership and both experiences now reveals to me that they are untrustworthy. If I had to do this again, I would have towed the car the 50 miles to the more reputable and trustworthy business. More
by dexthom
Employees Worked With
David
August 16, 2023
In July 2019, I leased (and later purchased) a brand new Wrangler Sahara JLU at this dealership. Now that my prepaid maintenance plan is expired, I am happy to never ever go there again. Even with the prepa Wrangler Sahara JLU at this dealership. Now that my prepaid maintenance plan is expired, I am happy to never ever go there again. Even with the prepaid maintenance plan, they would recommend services that were so basic, and sometimes I would agree. The price quoted always was more, sometimes hundreds more. One time I was charged for a brake clean, fuel injector clean, and some other very basic services, and it was like $800. The worst part of this dealer experience was when my new Wrangler with only 26000 miles started running rough and the check engine light came on. Their service dept could not diagnose properly, ended up replacing the engine under warranty, which took 2 months, and they were not communicative, no loaners, and I was leasing at the time, paying the lease with no car. Never even got a free car wash like other dealers do, after spending thousands of dollars of their inflated service charges. I also have a friend that had a similar experience with her Grand Cherokee here as well. There are 3 other CDJ Dealers less than 45 minutes drive from this dealer, I recommend going to Rockland, Ramsey or Teterboro. This place is only for people who enjoy getting ripped off! More
by knottrob
May 04, 2023
Horrible customer service. Doesn't honor extended warranty contracts. Will try to bleed every dollar out of you. I have a MaxCare extended warranty for my 2015 Jeep Wrangler Doesn't honor extended warranty contracts. Will try to bleed every dollar out of you. I have a MaxCare extended warranty for my 2015 Jeep Wrangler which is 8 year 75,000 and has a $200 deductible per visit. When I arrived for my appointment I told my service advisor, James Chalmers, the three issues I had. All of these items are covered under my warranty. At the time he told me that there would be a 2 hour labor charge for a diagnostic charge at $215/hr. I questioned that charge due to the fact that the warranty states that diagnostic charges are covered IF the components that were diagnosed bad are covered under the warranty. Mr Chalmers told me that Max Care no longer pays diagnostic charges so that is why I need to pay for it BUT my warranty contract states "DIAGNOSTIC CHARGES: You may be asked to authorize disassembly and/or diagnostics at the time your Vehicle repair order is written". So while I disagreed with him I signed the paperwork he provided me and left my car there figuring this would be cleared up with the warranty company. Mr Chalmers called me to tell me that my car was ready four days later and all three items had been fixed and were covered by my warranty. Then he told me my bill was over $671. I questioned that since I'm just supposed to pay a $200 deductible. He told me that the additional charge was the 2 hours of diagnostic time. I argued that I shouldn't have to pay that since the repairs were covered under warranty. I called the warranty company and explained the situation. The woman I spoke to said that if the repairs were covered I am only responsible for the $200 deductible and they pay the dealer all diagnostic charges plus the repairs. She told me not to pay for the 2 hours because it is covered. I went to get my car with my warranty paperwork in hand. I was told they don't do that anymore. I have a contract that states they do and my contract is still valid. My contract is clear as to what I'm supposed to pay. Then another person who I believe is Alex Vargas got up out of his seat to come and tell me that MaxCare doesn't cover diag fees anymore and I told him the same thing that I told James. After going back and forth with both of them they basically told me I wasn't getting my car until I paid the bill. So I went to the cashier and paid so I could leave with my car. I disputed the charges above the $200 deductible with my credit card company. Then the service manager lied in his statement to the credit card company saying that my warranty does not cover diagnostic charges when it clearly states that it does. On top of the warranty issue, when they reassembled the dashboard, they did not reconnect my Sirius antenna to my radio and plugged the key remote antenna into the wrong place. So my Sirius didn't work and my remote controls only worked from 5 feet away from my car. I needed to disassemble the dashboard and reconnect the wires. They also failed to re-run my dashcam power wire or my microphone for my cell phone instead just leaving them hanging from the windshield. Needless to say, I will never use this dealership again and I will dissuade anyone I know from ever using it. After my situation I checked out their Google and Yelp reviews and found out that this money grab is a common occurrence there and I'm not the only one to complain about it. More
by Chris S
Employees Worked With
James Chalmers
September 06, 2022
Horrible experience! If I could give zero stars that would still be too many stars! My car would not start, so I had it towed to the dealership. They told me it would fi If I could give zero stars that would still be too many stars! My car would not start, so I had it towed to the dealership. They told me it would first require a 2 hour diagnostic that would cost me over $400. I didn't know otherwise so i said yes. They called me 4 hours later and told me that i needed 2 batteries for $989 and then a throttle body and emission service for an additional $658. I told them that they serviced my car in December and already had that service done and they claimed i needed it again. What a scam and rip off. I found a battery for $200 elsewhere and went to get my car, they would only release it after i paid the diagnostic fee and now i am out $478 and got ZERO for my experience! I am never going to this dealer again and i would recommend that everyone else STAY FAR AWAY! They will only take you money and not provide you with any worthwhile service! More
by Unhappy Customer
Employees Worked With
James Chalmers
July 17, 2022
Service manager and dept schedule appt and wasted my time , after I get there they say they can’t look at the car and no loaner available because they don’t give loaners , service manager very clueless on ho , after I get there they say they can’t look at the car and no loaner available because they don’t give loaners , service manager very clueless on how to handle issues with customer , very rude and un knowledgeable More
by Gracing2000
Employees Worked With
Other Employees :
Manny Andujar, Warren Talmo
April 20, 2022
I purchased a Grand Cherokee used with 13K miles at this dealership. Perfect condition. After 18 months I noticed there were spots on the edge of the hood where the paint was bubbling. A google search re dealership. Perfect condition. After 18 months I noticed there were spots on the edge of the hood where the paint was bubbling. A google search revealed this to be a common problem. I called the Chrysler/Jeep main customer service number and they created a warranty ticket. They said take it back to the dealership for "diagnosis and images". The xxxxxxx head service manager told me that I needed to keep the vehicle in their body shop for 4 to 5 WEEKS in order for them to go through their "process". WHAT A SCAM! They will do anything to turn off a customer and avoid warranty work. I WILL NEVER BUY ANOYTHER JEEP AGAIN! More
by gerrygodan
Employees Worked With
April 16, 2022
Horrible service all around, I totally regret buying my truck at this location. Do not go. truck at this location. Do not go. More
by therapywithoutadegree
Employees Worked With
Other Employees :
Michael Hickey, Victor Belaunde, Shahed Ahmed, William Adams
