Chrysler Dodge Jeep of Paramus

AVOID THIS DEALERSHIP!! We know too many people that hate this place so forget about the reviews that are probably coming from the employee's on this site. But my desire was to give local places business & t this place so forget about the reviews that are probably coming from the employee's on this site. But my desire was to give local places business & this was supposed to be a small Factory recall repair. I decided to give them another chance even though my neighbor told me to avoid the and I've had bad experiences in the past. The other surrounding dealerships for booked for weeks for this Factory recall these guys were the only place that could take me and they took me the next day so they weren't that busy.. Forget about the fact that when you call you get shuffled around by 2-3 different people just to make an appointment then you're on hold for 20 minutes and when you call back they act like they're doing you a favor. Then when you go in for a recall that took me a year to get a part, they keep trying to Hard Sell you for other repairs.. after listening to her go down a list of things that were $900, $800, $600 claiming she inspected the car they wanted $195 for the inspection..I politely listen but after 10 mins of her not taking "no thank you", for an answer I CONTINUALLY kept reminding her that I was out of work due to covid-19 & could not afford these repairs & might be selling our Jeep anyhow..!! after all that when I went to pick up my truck you had these kids at the counter saying oh "we know you"...really! what is this High School. In spite of my attempt to be polite & respectful because this was a young lady trying to sell me stuff even after all that you get disrespect & sarcasm and she even typed sarcastic remarks to me ON THE BILL!! not by hand but type it through the computer so obviously this is a tone that's allowed from the ownership on down... nobody in their right mind would want to give these people any business and you can't trust these positive reviews. This is my second or third encounter with this place over a simple repair issue and each time we've had an experience like this... avoid this dealership ..they do not deserve your hard-earned money! don't be fooled by the sales talk up front .. you have immature kids behind the scenes and they don't care about your vehicle.. they care about their pocketbook . To literally write on the bill" the guy kept going on and on and on about how he couldnt afford our prices" I'm dead serious! Yes I'm sorry Rt 4 Chrysler Jeep in Paramus New Jersey, that I'm out of work and couldn't afford your overpriced repairs I'm sorry you couldn't make your commissions off of me even though I gave you a third chance to do a small repair!! Let me just over pay by two and three times for repairs that can be done elsewhere much less expensively and go into debt since I am out of work let me do all that so that your girl to make her commissions and your ownership can make its money cuz that's what really matters, if we don't then you wright nasty notes on the receipt that we get to read when we get home.. if you are so disrespectful to my face who knows what you do to the car when I'm not there to create work for yourself ...what a class act this place is. ...Should anyone want to give people like this their hard-earned money! isn't it pathetic these days people/places like this just assume you won't pay any attention to a review.. they count on you coming in and getting ripped off ... .. AVOID THIS DEALERSHIP!..To top it off even though I just had an alignment & new tires done months ago which has been sitting in the driveway for the most part - they were trying to tell me how I needed an alignment.. another $400.. so it's okay to be dishonest to someone out of work due & struggling financially as long as they get their sales commission! .can you trust anything about a dealership like this !!! How pathetically low is the maturity level to not only berate someone on the phone when they're telling you they're out of work for not taking these high-priced repairs but to to write nasty notes to the customer typed out on the receipt which meant it was done on purpose and send them off to read when they get home... the arrogance and the lack of care for a customer is off the charts .. doesn't this tell you you could never trust a place like this. ... behavior like this usually happens when bosses don't care... I'm a capitalist... I think everybody should make money but even though I kept telling her that if her prices were even close to the outside I'd let them do it cuz she had my truck ..which we all know they can count on...but because I was out of work I had to shop for better prices she never once said anything like I'm sorry you're out of work and I understand she just constantly kept making me feel bad for not taking her high price commission repair jobs.. but I couldn't afford these repairs. Well that didn't matter to her she actuly tried to make me believe that I should pay $130 for an oil change😂😂 Even after politely telling her no thanks three or four times because I can get it for $45 on the outside. She kept saying "those guys would probably crack my oil cover".. .. i had done my 60,0000 service i was now just over 60,000 and she said I needed another one as she continue to try to convince me that "after two or three 60,000 Mile check ups if something goes wrong Mopar will pay for it"... Really🤣🤣..I reminded her that that would mean I'd have to have a hundred and eighty thousand miles on the truck! SO YES, this is when I became testy... I assumed a Small repair would be painles . Oh well. If you are wondering why I went back it was because the surronging dealerships were booked for weeks . These guys took me the next day.. IMPORTANT I could not submit this review without choosing people in all these departments but please know they had nothing to do with this review but unless you choose these departments on this website you can't submit a review so please do not let it reflect on those names this was a female in the service department ...I can't remember her name More

I had been shopping for a while and had been to other dealerships to check out other cars. I would highly recommend this dealership. I worked with Gerry and he was great. He was very informative and I dealerships to check out other cars. I would highly recommend this dealership. I worked with Gerry and he was great. He was very informative and I was very comfortable with him. I never felt pressured. I left with the car that worked for my specific needs. The Chrysler Dodge Jeep of Paramus and Gerry made it happen and I couldn't be happier. More

Great dealership best experience i had at a dealer. They work with you, without sacrificing quality or your desire. I recommend buying here. A1 spot, ask for Shah. work with you, without sacrificing quality or your desire. I recommend buying here. A1 spot, ask for Shah. More

Overall experience was great. Mike Hickey helped me from the beginning of the process to the end. He even helped me order parts and introduced me to the service team. the beginning of the process to the end. He even helped me order parts and introduced me to the service team. More

Victor was great! I would recommend him to future friends and family. Excellent sales person. Friendly honest and just a really nice guy. Thank you and family. Excellent sales person. Friendly honest and just a really nice guy. Thank you More

Awesome Customer service! This is where I get my car from now on! They got me in and out quickly And attentive to my needs. I got a pretty good price also very happy with everything! 👍🏻 now on! They got me in and out quickly And attentive to my needs. I got a pretty good price also very happy with everything! 👍🏻 More

I would advise anyone who does business with this dealership to have EVERY promise of this dealership placed into a written and signed document. I thought that Milton Rodriguez was unprofessional and dealership to have EVERY promise of this dealership placed into a written and signed document. I thought that Milton Rodriguez was unprofessional and disgraceful when I tried to complain to him about some issues. In my belief, Dean Redmond was totally biased and I found him to be unwilling to assist me as his customer when Dean began to ignore my correspondence to him. This dealership forever lost me as a customer. More

paramus chrysler Jeep dealer for me is excellent in my experience, i will recommend to everyone. the sale representative is very nice and i deserve what i got. i’m very happy went home. experience, i will recommend to everyone. the sale representative is very nice and i deserve what i got. i’m very happy went home. More

Our sales person was very upfront and open about the whole transaction. Of course with any dealership they like to surprise you later with hidden costs and all but overall a good experience. whole transaction. Of course with any dealership they like to surprise you later with hidden costs and all but overall a good experience. More

Bait & Switch! Online price was increased by $1,000 in the contract. Drove over an hour because the price was good and they knew that. Would not drop the price even by $180 to get to a nice round number. the contract. Drove over an hour because the price was good and they knew that. Would not drop the price even by $180 to get to a nice round number. Then once the paperwork was done and I took the car home, I got a phone call asking for another 2% in sales tax because they incorrectly entered my zip code. I had to prove to them that they were wrong by showing them a map of where I live. Otherwise they wouldn't send me the plates & title. Terrible. This is why people hate buying cars & used car salesmen. More