Chrysler Dodge Jeep of Paramus

Scammed me out of $750 I usually don't write bad reviews but this was so egregious that I have to. I dropped off my Chrysler to this dealership to diagnose and repair interm I usually don't write bad reviews but this was so egregious that I have to. I dropped off my Chrysler to this dealership to diagnose and repair intermittent stalling of my engine. I was told by Daniel, my service adviser that they had "replicated" my issue and found the cause to be my brand new alternator. I had my doubts but I was assured by Daniel that this would fix my issue. I paid the $750 for the repair and less than a week later driving on the bridge my car stalled out AGAIN in the same exact manner it did before! I brought my vehicle back and upon questioning learned that they NEVER ACTUALLY REPLICATED MY ISSUE THE FIRST TIME. How can you diagnose and repair an issue you haven't even verified/seen? They took a guess based on a odb code that could have several different causes and did not take the time to actually prove it out. Absolute negligence! The alternator they removed has proved to still be good and after 3 more days of them trying to figure it out I asked for them to simply give me partial/full refund and throw it back in and they refused. They wouldn't even give me loaner during the extended period of time they had my car due to their mistake. If you value your safety and hard earned money stay FAR AWAY from Chrysler Dodge Jeep of Paramus! They are the most unprofessional, manipulative and negligent dealership I have ever had the displeasure of working with. More

Argenis was kind and honest during the negotiation process. I didn’t go thru any nonsense of negotiating. I didn’t go through any unnecessary wait either. process. I didn’t go thru any nonsense of negotiating. I didn’t go through any unnecessary wait either. More

Hello,My experience was very pleasant and I enjoyed the Hello, My experience was very pleasant and I enjoyed the process of purchasing my car. Thank you to all the team members! Cheers, Zack Man Hello, My experience was very pleasant and I enjoyed the process of purchasing my car. Thank you to all the team members! Cheers, Zack Manasi! More

Had a great experience here. Got a beautiful Jeep at a great price. Everyone I encountered in the office was very accommodating and easy to work with. great price. Everyone I encountered in the office was very accommodating and easy to work with. More

It was a smooth transition to a new car our sales person Argenis was wonderful ,,we were ithere a short period time I would recommend this sales person.. it was a wonderful shopping experience Argenis was h Argenis was wonderful ,,we were ithere a short period time I would recommend this sales person.. it was a wonderful shopping experience Argenis was his name..,sales is his game.!!! More

Argenis P. was my sales, I explained to him what I was looking for and what I was able to financially afford, he made it happen. looking for and what I was able to financially afford, he made it happen. More

Thorough. Friendly courteous fair first time I leased a new vehicle alone. As a female, I felt my questions and concern were addressed honestly. I felt comfortable. As a result, I now have a new Jeep new vehicle alone. As a female, I felt my questions and concern were addressed honestly. I felt comfortable. As a result, I now have a new Jeep More

Awful dealership Only rated this dealership a 1 because there was not a 0 !!!! Our son bought a pre-owned 2018 Jeep Wrangler. Salesman Ralph helped us with the sales Only rated this dealership a 1 because there was not a 0 !!!! Our son bought a pre-owned 2018 Jeep Wrangler. Salesman Ralph helped us with the sales process. Once we picked up the car, than this horror show started !!! 1. The car was delivered to us with only one key. When asked for a second key (isn't that standard ?) we were told we had to come back to the dealership on a specified date because the "key guy" only was there once a week. No big deal, whats one more trip to the dealership. 2.. The vehicle came with wheel locks. But the car did not come with a key to the locks. Again, had to go back to the dealership to pick them up 3. And here's the icing on the cake ..... by week 3, the car had to be jump started 3 times !! By the 3rd time, we had to have AAA jump the car so we could drive it directly to the dealership. While we were heading to the dealership, we tried calling Ralph 4 times. He never picked up or returned our calls (we ere told each time he was busy with another customer). When we got to the dealership and brought the car into service, we were informed that both (?) batteries were dead and it would cost us $800 to replace. Needless to say, this did not make us happy. We went into the dealership to hopefully speak to the salesman (Ralph) or sales manager about making this right. Ralph never took the time to come out and talk to us. The sales manager, Milton, came out to tell us THERE WAS ABSOLUTELY NOTHING THEY CAN OR WOULD DO SINCE THE BATTERY IS NOT COVERED UNDER THE WARRANTY. This was 3 Weeks after buying the car which was "certified - pre-owned" We are well aware warranty's are written in such a way to protect a dealership, but 3 WEEKS ????!!!! WHAT KIND OF BUSINESS ETHICS DO THESE GUYS WORK WITH ???? We sincerely hope that prospective customers for Chrysler, Jeep, or Doge products read this review, and save yourselves the aggravation we lived through STAY AWAY FROM THIS DEALERSHIP !!!! They don't deserve your business More

I was skeptical at first purchasing my first new car not knowing what to expect but shah was very helpful and worked very hard to get a reasonable deal. Thank you shah for all your help. knowing what to expect but shah was very helpful and worked very hard to get a reasonable deal. Thank you shah for all your help. More

My fiancé and I are please on working with Stanley Belice, we’re so happy with the Jeep Grand Cherokee upland. Happy New Years and god bless to you all thank you again Stanley Belice, we’re so happy with the Jeep Grand Cherokee upland. Happy New Years and god bless to you all thank you again Stanley More