Chrysler Dodge Jeep of Paramus

Lies + Bait and Switch In early February 2018, Chrysler Dodge Jeep of Paramus had a Pacifica special for the Touring L. It was 2,995 down and $94 a month for 36 months. On t In early February 2018, Chrysler Dodge Jeep of Paramus had a Pacifica special for the Touring L. It was 2,995 down and $94 a month for 36 months. On the telephone, I spoke to an internet associate who assured me that this deal was still on. The next day I went to the dealership and had them price out the advertised deal. At around 12 noon, M- (the manager) set forth the deal in detail to include a few additional fees and taxes. It came out to $6,974 + $94 a month. Still a good deal. At around 1:PM, when I asked to decipher M-‘s shorthand on the additional fees, he had crossed out the original deal and tried to push a new deal at a much higher price! At that point, V- was involved as well. When I requested that they honor the deal from one hour before V- refused. I then requested an explanation as to why they had changed the deal from only an hour before. V- and my salesperson went to discuss this with M-. They came back claiming that they suddenly could not find M- and they had no idea where he was. What?! What really happened is that they did not want to honor the advertised deal and then made some bogus story about by being able to find M-. This is called a bait and switch! More

Great Experience My dealer Carlos was very knowledgeable, understanding and helpful. He made the process of getting my new Jeep enjoyable. Most pleasant experience I h My dealer Carlos was very knowledgeable, understanding and helpful. He made the process of getting my new Jeep enjoyable. Most pleasant experience I have had getting a new vehicle. More

Very helpful Matthew Beyer was great! He was pleasant and provided us with a ton of different options to help us get what we wanted. The process was quick and easy Matthew Beyer was great! He was pleasant and provided us with a ton of different options to help us get what we wanted. The process was quick and easy. More

THIS DEALER IS THE BIGGEST FRAUD EVER I bought a used CERTIFIED car to CHRYSLER JEEP DODGE PARAMUS (NJ) on Feb 06, 2018 with a down payment of almost 6 thousand dollars The buying process I bought a used CERTIFIED car to CHRYSLER JEEP DODGE PARAMUS (NJ) on Feb 06, 2018 with a down payment of almost 6 thousand dollars The buying process was nasty and the managers are criminals with a tide specialty (WARREN TALMO, MARK ARCUTI, JAY MURALI, and KAREEM RAPOSO)...The day I purchased the Dodge Durango I told them about the bad tires and they promise me they will look into it but even after the service manager told them that the tires were bad they told me that the tires passed the certification and when they gave me the certification papers for me to sign I wrote beside the tires that the tires were in bad condition and Manny Andujar without me looking scratch it and gave me all the paperwork.... A week after purchasing the car, the engine light goes on, the car starts shaking, the brakes didn't work well and a weird and nasty sound in the engine, so I took the car to Ramsey Dodge because I was closer to this dealer the car was certified by Dodge, Chrysler, Jeep dealer and was supposed to have a warranty bumper to bumper for the first 90 days (told by Manny Andujar-Finance Manager and Monah-Sales associate ) and Ramsey Dodge Service manager told me that '''the car HAD NO WARRANTY AT ALL''' and even gave me a report showing that and also told me to """better take the car where I bought it because it has too many bad issues and he was not going to touch such a piece of junk""", so I took the service manager’s advice and took the car to the Dodge PARAMUS dealer same day (Feb 15, 2018 at 10:30am), where I bought the car and after waiting in there for about one hour I go to the service manager and the Service Manager told me that he told the Sales Manager about all the issues and the Sales Manager (JAY MURALI) took the keys of the SUV so when I went and talk to him wondering why they don't even look for me to talk to me another Finance manager (KAREEM RAPOSO) came to the conversation and both told me that the finance company rejected my loan so he had to take the car and by the way my down payment too, so I told him that they will get a lawsuit for that and KAREEM RAPOSO (Finance Manager) laughed on my face and told me that they got good lawyers for that, so he didn't care at all….At the end, I had to get a lawyer for them to give my down payment back and I got it a week after (of course no payment for my week with the car rental)...When I got back to the dealer to pick up my down payment back from sales manager MARK ARCUTI, the guy throw the check at me, I guess because the poor miserable was behind a counter….STAY AWAY FROM THESE CRIMINALS (CHRYSLER JEEP DODGE PARAMUS)...In this place, they sell cars in very poor condition as CERTIFIED CARS and NO WARRANTY AT ALL and when you get their scam they will come with something else to cover their FRAUD/crime taking your DOWN PAYMENT TOO…. More

Pleasurable Experience!!! Everything...Matt, our salesman was very, very , very good...It was a pleasure dealing with him...Auggie, the finance guy was also a pleasure to deal Everything...Matt, our salesman was very, very , very good...It was a pleasure dealing with him...Auggie, the finance guy was also a pleasure to deal with...You guys did a great job with my lease...Got us in and out in a couple of hours on a very busy Saturday...Even when I was walking around the other salesman were kind and courteous....Great job!!! More

No pressure, got what I wanted Ken Campos was awesome. He listened and was accomodating to what I wanted. He was efficient and thorough and made the whole experience great. I rec Ken Campos was awesome. He listened and was accomodating to what I wanted. He was efficient and thorough and made the whole experience great. I recommend if you go to this dealership ask for him. 5 star rating based on the experience with him. More

John Heinz was a great salesman John Heinz, my sales person, was very attentive, helpful and friendly. He listened to what vehicle we were looking for, found all of the ones on the John Heinz, my sales person, was very attentive, helpful and friendly. He listened to what vehicle we were looking for, found all of the ones on the lot that fit my needs learned as much about the car as he could to make himself more knowledgeable for once we met, and worked hard to earn the sale without being pushy. More

Experience at Paramus Jeep Matthew Beyer was my salesman. He was very polite & knowledgeable explaining all the technology in my vehicle. It was a pleasure doing business with M Matthew Beyer was my salesman. He was very polite & knowledgeable explaining all the technology in my vehicle. It was a pleasure doing business with Matt. More

Yesterday I Justed got mine Dodge RT and I love I Have my Rt challenger yestesday from Dodge Parumus. They are best. Be shopping around and they got me a deal. John heinz the salesman help me I Have my Rt challenger yestesday from Dodge Parumus. They are best. Be shopping around and they got me a deal. John heinz the salesman help me out and got a good price in my RT. More

Ken is the best! Ken is so friendly and great to work with. Will refer everyone I know to him. Just leased a new car from him and he made it so quick and painless, gav Ken is so friendly and great to work with. Will refer everyone I know to him. Just leased a new car from him and he made it so quick and painless, gave us a great deal, and we love working with him. We love KEN! More