Chrysler Jeep Dodge City of McKinney

There are just too many dealerships in DFW and too many opportunities with online car shopping for a dealership and its salesperson to not offer good service and right a wrong .Please look at all the other opportunities with online car shopping for a dealership and its salesperson to not offer good service and right a wrong .Please look at all the other dealerships before you look at a car at Dodge City in McKinney,Tx. First, before you walk out the door, they press you for a good online review, and immediately start calling you until you complete a review through their review service. I'm thankful I didn't finish that review because my opinion of how they treat customers has changed. We purchased a 2015 Altima on August 1,2020 from Dale Graham at Dodge City. I wanted to get a mechanic over to see the car before we purchased the property, but Dale discouraged it. Dale told us not to worry, while it was an "as is" sale, if something happened related to the condition that they wouldn't leave us in a lurch, however after six months, not to call them. That seemed fair. We have barely owned the car for three weeks. Yesterday the battery needed to be jumped. This morning the car wouldn't start again so we had a mechanic look at it and the mechanic explained it was a bad battery, not old, but bad. We contacted Dale and repeated the conversation we had with him on August 1st. Dale offered to sell us a new battery for $175 but would not agree to pay for the battery replacement. Dale explained that it was like a light bulb and not his responsibility (A $175 light bulb.) We wouldn't have paid what we paid for the car if we knew we would be not only inconvenienced but would have to purchase a part for the car to work within the month. We'll get a new battery elsewhere (at least that way I know it will be a new battery) More

I had an excellent experience at Dodge City of Mckinney. David was a great salesman and took time to understand my needs. He genuinely cares about his customers. David was a great salesman and took time to understand my needs. He genuinely cares about his customers. More

I had a great experience at Dodge City. The salesman was easy to deal with. No pressure at all. We had a little back and forth but came to a deal pretty quick. I'm very happy with the deal I got. The guy in easy to deal with. No pressure at all. We had a little back and forth but came to a deal pretty quick. I'm very happy with the deal I got. The guy in finance was very good to work with. He got right to the point and didn't try me anything I didn't want. Later I had a question for Augie and she took care of it right away. I will be back the next time I'm looking for a new car. m More

It was a great and easy experience because of Dale. He was sweet, knowledgeable and really cared about us not about the sale! It was well worth the drive to McKinney. We will definitely be back for our n was sweet, knowledgeable and really cared about us not about the sale! It was well worth the drive to McKinney. We will definitely be back for our next vehicle! More

Outstanding experience as always. Went in to the dealership and met with Lee Rodriguez and Callan. We set down and ordered my new Dodge Ram 2500HD Tradesman 4x4. They helped me the whole way throug dealership and met with Lee Rodriguez and Callan. We set down and ordered my new Dodge Ram 2500HD Tradesman 4x4. They helped me the whole way through the process. Lee knew exactly the type of truck I wanted and helped order it. While the truck was being built, Lee kept me constantly updated on the build of the truck. Once it was done, my wife and I went over and signed all of the paperwork which was a breeze. We were in and out in no time. If your thinking of buying a new or used vehicle, DEFINITELY go and see Lee for a great deal. I think this was our 6 or 7th vehicle we've bought from them. It's a great family run business. THANK YOU FOR SUCH OUTSTANDING EXPERIENCE! More

The team did a great job from start to finish. I was greeted right away. Negotiations were smooth and finance was easy to work with. greeted right away. Negotiations were smooth and finance was easy to work with. More

I came in with a set mind on a vehicle. Dale went above and beyond to make sure that I went home happy and with the vehicle that I wanted . Thanks Dale the wife and the kids love it and I really appreciate and beyond to make sure that I went home happy and with the vehicle that I wanted . Thanks Dale the wife and the kids love it and I really appreciate your hard work. I will definitely return for future car purchases. I highly recommend Dale he's the real MVP. ✌ More

Great Experience! It was a pleasure to work with Dale Graham and Russell Hardin! I’m very pleased with my purchase, and appreciate the smooth process from sales to finance. Graham and Russell Hardin! I’m very pleased with my purchase, and appreciate the smooth process from sales to finance. More

Me. Graham was great throughout the whole experience. Definitely took a stressful situation and turned things around completely. There was no pressure to buy this or that, he just simply guided us throug Definitely took a stressful situation and turned things around completely. There was no pressure to buy this or that, he just simply guided us through the whole process which made me feel at ease and I 100% will be choosing him as my salesperson the next time I need to buy a car. Thank you! More

Service is good, I’m just upset that I had a navigation system issue, can add more address due to my maps aren’t updated, and when they check my radio they deleted my address that I had already program on system issue, can add more address due to my maps aren’t updated, and when they check my radio they deleted my address that I had already program on my navigation. My navigation will only recognizing those address and now doesn’t even have those on., they said that to have my navigation fix will cost me around $600+ that o need a me radio, but how it is that when I came in at lest my other addresses where working on my navigation? And they where not going to do the rotation on my tires because they couldn’t find the wheel /key the unlock the wheels, I have to ask them to look twice in my car , that I have it in there and to please have the rotation done. I jut wish that they shouldn’t delete my address from my navigation. More