Chrysler Jeep Dodge City of McKinney

Run Just Run This is a private owned dealership. There claim is to be home of the Lifetime Drive Train Warranty. This warranty is not handled, nor provided by this This is a private owned dealership. There claim is to be home of the Lifetime Drive Train Warranty. This warranty is not handled, nor provided by this dealership, but rather a third party. This warranty was the sole reason i purchased my vehicle from this location. This dealer gets a kick back from the warranty company for each one that they can get voided. This is why there is not an oil change stick on the windshield when you purchase the vehicle. So if your vehicle has been on the lot for one month and you then drive it the first six month and do not drive over 7500 miles. then you have voided your Lifetime Drive Train Warranty- for you did not get the oil change before the six month life span of your oil has passed. Other possible way. The Service adviser does not try to sell you an engine air filter at 20,000 miles, and if you do not have a receipt or have installed a K&N air filter. Your Lifetime Drive Train Warranty has been voided. I could go on with all the other issues with this establishment, but i will end with this warning avoid this location you can get the same deal if not better from many other places. The DFW area does not have a shortage of automobile dealerships. More

Repeat Customer, is now a lifetime customer Our son came down for a quick trip home from college, we had a very limited time window to make the deal happen. I called ahead, as we were repeat cli Our son came down for a quick trip home from college, we had a very limited time window to make the deal happen. I called ahead, as we were repeat clients, visited the lot and let them know what we would be looking for. Bobby Crosby and Bryan Jackson tag teamed for us and made this process smooth, and CJ in finance got my son very good terms for his first vehicle that he had in his name. We had previously bought from this dealership and had a great experience with Bobby, and this go around with them handling my son's deal like he was their own, they got a customer for life out of it. Byron the sales manager made sure he was taken care of, and Bryan and Bobby found him exactly what he wanted. We love the new Jeep Wrangler JL, this is his 3rd Jeep, and by far his favorite, and these guys made it happen. Thank you, if you want a first rate dealership with first rate service, call these guys. Thank you Bryan Jackson and Bobby Crosby, taking care of our kids means the world to us. More

The WORST dealership I've ever dealt with I bought a new car from them and it was delivered dirty with big circular scratches, probably from a dirty sponge. Their presentation of a new car to I bought a new car from them and it was delivered dirty with big circular scratches, probably from a dirty sponge. Their presentation of a new car to a customer is "There it is (pointing out to the lot from their office). Thanks" while they hand you keys still zip tied together from the factory. Its a joke and although its a small, easy thing for them to do, not making the customer feel happy at delivery puts a bad taste in their mouth. It ruined my excitement for the new car. Their service dept is also, incredibly, the worst Ive ever dealt with. From taking several days for the simpliest repair, to getting caught joyriding in my car to rude service advisors to a general uncaring attitude. Combine my sales and service experiences and I will never, ever consider them for anything again. I could write a book with my bad experiences there. Just TERRIBLE all the way around! More

Best car buying experience ever! I recently purchased a 2018 Challenger from here and the entire process was so easy going and timely. I worked with Cordell White in sales and Fred Gr I recently purchased a 2018 Challenger from here and the entire process was so easy going and timely. I worked with Cordell White in sales and Fred Griffin and Augie in Finance. My salesmen Cordell was honest with me throughout the entire process and made sure I got a great deal and my finance manager was transparent with me with the paper work. I never felt pressured or had any second thoughts throughout the deal and would recommend anybody to this dealership in a heart beat!! More

Awesome dealership. If you want great deals , awesome service go to Dodge City of McKinney I worked with James Craig he got me into my new Compass and Fred in finance! If you want great deals , awesome service go to Dodge City of McKinney I worked with James Craig he got me into my new Compass and Fred in finance! Couldn't have asked for a better experience on purchasing a vehicle! Well but all my cars from them! More

Best experience ever!!! After a day of car dealerships and not seeing or getting the service I was expecting, I walked into Dodge City of McKinney and was immiedately greeted After a day of car dealerships and not seeing or getting the service I was expecting, I walked into Dodge City of McKinney and was immiedately greeted by Bobby. He could sense the defeat I carried with me but he was persistent on me staying positive, that he has what I was looking for. I initially came looking at the Jeep but switched gears to the Dodge. Bobby worked with me on my credit and my monthly price point. We initially did not agree and C.J. came over to speak with me. After reviewing they were able to get me in an amazing vehicle for an amazing price and interest rate. They stayed positive, bent over backwards and took care of me all the way through. This was by far the best car buying experience I have ever had. Best customer service and perfect vehicle for my family! More

Very Bad Business FYI I saw a post on Facebook garage sales from a Richard Webb he said he could get me a proof for a car at Dodge City McKinney he called we text for a FYI I saw a post on Facebook garage sales from a Richard Webb he said he could get me a proof for a car at Dodge City McKinney he called we text for about a week he said he got me a proved for a Jeep I told him the jeep was too high and I had never seen it I had rather have the Kia Sportage so he said no problem I went down there and step 4 hours got the car took it home he said to come back at 5:30 or so and sign the papers I went back down there waited 4 hours again he did not go back to the original lender that had approved me instead ran my credit again thus lowering my score and of course the denying me because it looked like I was trying to buy two cars so I had to get a ride home it's going to take me 10 days to get the $200 back from the insurance I have got on the car plus the gas I put in it and now he has blocked me from his feed after they told me they would fix this so I walked home from work yesterday in the pouring rain when I should have had a vehicle I'm so mad and hurt by this it is unreal sorry I had to rant but just wanted y'all to be aware of this person and this place More

Bad Transmission design, engine knocking, and they know it I would not recommend this dealer to anyone. I purchased a new Jeep Cherokee, and was happy with my purchase...Until I hit around 8000 miles. Then th I would not recommend this dealer to anyone. I purchased a new Jeep Cherokee, and was happy with my purchase...Until I hit around 8000 miles. Then the problems began. Of course when it rains it pours, and of the numerous problems I visited the dealer: the HVAC was fixed(not something I had issues with), radio fixed, the found no problems with the other issues I reported, including the "F.ng"engine noise as noted on invoice dated Jan 2017. 8145 miles on vehicle. Vehicle continued intermittent problems, then come April 2017, now 11800 miles on vehicle, trans light came on, then vehicle stopped while driving 70 mph on highway 75, with my 3 year old nephew in car with me in traffic. Returned to dealer, they replaced Trans control module, valve body, and wiring. Also reported engine issues, which again they found no problem. Continued to have problems, and returned again in Oct. 2017, now battery failed load test, still found no "knocking noise" found, no trans. problems found, etc. "surprised?" Rode with service tech, while riding with him, he felt battery was causing trans. to down shift and jerk, and 2.4 liter engines are just noisy. He said it was normal and compared to other 2016, 2.4 liter models. I requested to test drive a comparable model to hear the noise, when we returned he walked away and did not present another model or return. In addition they ordered a new radio as the original one failed. Was told radio was in, returned for install, again reported transmission slipping and jerking, and engine noise, and was told those 9 speed transmissions is normal, and refused to write a service order. Was called by Rick, that the new radio had locked up and was not working, he then told me to return the loaner while they order another radio. I called and left messages for GM and Service director to call me back regarding my concerns, and was passed off back to Rick who called me and told me to keep loaner until Monday, and there was no reason to go over his head. Leaving messages for the GM, and never receiving calls, I later asked for a number for the district manager. GM now decided to call me. She explained that they had canceled the order on the radio, and had not received it. ???, I asked, then what did they put in my car? Also explaining the extent of other issues with trans. and engine. She told me of the faulty, jerking transmissions, and explained that she and a friend as well, had the same vehicles and had to get rid of them for that reason, and that Chrysler was aware of it, but did not consider it to be defective, however that Chrysler did discontinue use of that transmission. We discussed options and she was going to call me back, today, Sat. 11/18/17. Received several calls from a finance person named James, who thinks I'm his "Bro" wanting me to put in a credit application for a new vehicle, to help get me out of that one. We went back and forth, and I told them I expect to know what can be done without running my credit, or getting me in deeper that I already am. His offer was a car or a downgrade to a Renegade. Our final conversation I asked him to have GM call me, which he said he would tell her right now. That, along with her telling me last night that she would call me today, the only person I have heard from was one that thought I was his "bro" or "dude". Don't recommend at all.. Update. Following conversations regarding the solution to transmission problems is to trade out for a lesser valued vehicle, they called me with an update on 11/22/17. I was told that a specialist had driven my vehicle and found nothing wrong with transmission. It was operating normally. They also installed a new radio to replace the non functioning one. Now, I have been told by Rick and the GM that the jerking and stuttering and slow to shift is a known issue from Chrysler and it is normal. Picked up vehicle, paperwork shows on 11/17/17, radio installed, 1.1 hour.Multi point inspection .01 minute. Road test to check transmission. Operating as designed. Vehicle miles in 23319, vehicle miles out, 23319...That was a short road test AND multi point inspection.. More

Thank you! A few years ago I leased a Jeep Gran Cherokee Overland package. I was approaching the end of my lease and was deciding which model I wanted going forw A few years ago I leased a Jeep Gran Cherokee Overland package. I was approaching the end of my lease and was deciding which model I wanted going forward. I went back to see Callan at the McKinney dealership and he worked tirelessly trying to meet my needs. He was extremely responsive and worked long hours to try to achieve my goals, While I didn’t end up with another Jeep, I highly recommend Callan, He is professional, compassionate and will do his best to seal a deal! More

Recalls and redo Went in for recalls and to get a smoke test which is what they recommended to fix my code. I was unable to get my vehicle inspected because of the c Went in for recalls and to get a smoke test which is what they recommended to fix my code. I was unable to get my vehicle inspected because of the code. They promised me a loan car.. when I got there they couldn’t find any info saying I would get a loan car so they had to take me all the way to enterprise to rent one. Enterprise charged me $50.00 to rent . Called me on the way home and said the recalls were done and they were going to do something other than smoke test to fix code. I was perplexed by that. Went home ( I live 75 miles away) then they said it was Ready .. I said I couldn’t pick it up until Monday. They said that they only loan cars out for 1 day for recalls. I said can you go ahead and do inspection and they said I would have to drive it for at least 50 miles first. I went in the next morning and picked up truck drove it home and code came back on! Then Enterprise accidentally charged me another $50.00! And said it would take at least three days to get it back .. they also charged me 13.00 for incidentals! The truck repair cost me 90.00 for nothing. And wasted my Saturday picking it up driving 150 miles. Irritating. Of course they said bring it back in .. forget it ! More