Chrysler Jeep Dodge City of McKinney

First off, I went in about 2 weeks ago looking for a new 2012 wrangler. I get preferred pricing because of my employer, so the price was not the issue. The trade in was. I was not allowed to know what my tr 2012 wrangler. I get preferred pricing because of my employer, so the price was not the issue. The trade in was. I was not allowed to know what my trade appraised for.... Well, because they wanted to make up the loss of below invoice price I am entitled to. When I got the GM involved, I finally learned why my payments were so high; they were offering me 3,000 below the low end of NADA and Kelly BB for trade in value - NOT the retail or private party sale. The argument was over 3,500 in price to get the payments right, even with 4,000 down. So when I questioned why the value was so low- because they are going to sell it at auction and need to make a profit there. I am no expert but with a sale on the line, going through their finance office, and not eating onto their hold back cash or dealer incentives, they stood to still make a profit, even when you account for the give on my trade. Called another dealership, and over the phone gave me low book, with potential for more upon inspection. I am buying a jeep from them tomorrow when it arrives from the factory. All paperwork is done and I am coming in below my needed payment mark. Go here if you want to get ripped off otherwise, if you like getting the most for your money, go to any other dealership! More

Shaun and David were friendly and greeted us promptly. It was raining outside so Shaun was able to sit down with me and help me pick out the exact car I was looking for. He braved the rain and pulled it arou was raining outside so Shaun was able to sit down with me and help me pick out the exact car I was looking for. He braved the rain and pulled it around front for me to look at. I didn't have to see any other cars to know what I wanted. He took into consideration my finances and got me the best car that I could afford. Shaun and David also gave their best efforts to get us threw the paperwork quickly. I would highly recommend buying from Dodge City as they genuinely care about customer satisfaction. More

new ram i bought was registered by them wrong. it was costing me 100 a week because of the problem. they refused to reimburse anything costing me 100 a week because of the problem. they refused to reimburse anything More

Don't bother. Inexperienced sales staff. Quoted an incorrect price and then expected me to meet them 1/2 way. No way to run a sale. incorrect price and then expected me to meet them 1/2 way. No way to run a sale. More

I have purchased from this dealership in the past. I own a large business with a fleet of 38. It is time for me to add to my fleet. I know what kind of trucks I need. I was looking at adding 10 units to my a large business with a fleet of 38. It is time for me to add to my fleet. I know what kind of trucks I need. I was looking at adding 10 units to my fleet. When I called up to the dealer ship it was on a Tuesday around 230. His phone was forwarded to his cell. Not a big deal. As I was talking to him and explaining to him what I needed all I could hear was a baby crying in the back ground. I asked him if he could walk away so I could hear him talking. He said he could not because he was watching his child. He asked for my name and number so he could call me back the following day. I told him I was ready to talk today buy tomorrow. He said he would call me back when his child went to sleep. Well his child must really be tired because I have yet to get a phone call. First off why is your Manager of Business sales at home watching their child and not working for. I tried calling him two hours after he said he would call me back. He never answered his cell phone. I tried calling him the next morning four times. No answer. He finally called me back today. I told him not to worry about it. He said he was sorry and just was to busy. I told him well since your to busy to call me back I will purchase my trucks at another dealership. He obviously thought it was funny because he laughed a little and said and I quote " I am the best in my field ". So I laughed back at him and said, if your the best then I don't need to be buying anymore RAM TRUCKS. However we ended the call and I still got my trucks just from another Dodge dealership. No need for me to say where else I purchased. I just want people to know that this guy is a MANAGER and he treated me the way he did. This manager lost my company as a customer. This manager cost his dealership 13 truck sales. Makes you wonder about the regular salesman. If a " Manager " acts like this I would not want to work with one of the regular sales people. MY ADVICE IS LOOK INTO OTHER DODGE DEALERSHIPS. STAY AWAY FROM THIS ONE.... More

Sales person was rude and had very little knowledge of the vehicles he was trying to sell. Not impressed with the prices either. Two words. the vehicles he was trying to sell. Not impressed with the prices either. Two words. More

I PURCHASED A NEW CHALLENGER RT IN '09. DODGE HAD A RECALL ON IT. THEY DOWNLOADED SOME NEW SOFTWARE& REPLACED THE BATTERY. WHEN I GOT THE CAR BACK I HAD A STARTING ISSUE WITH IT. WE TOOK THE CAR TO TH RECALL ON IT. THEY DOWNLOADED SOME NEW SOFTWARE& REPLACED THE BATTERY. WHEN I GOT THE CAR BACK I HAD A STARTING ISSUE WITH IT. WE TOOK THE CAR TO THE SERV. DEPT. THEY CHECKED IT OUT AND SAID THEY COULD NOT FIND ANYTHING WRONG AND TO GO AHEAD AND DRIVE IT. WE DID AND THE CAR STILL HAD AN INTERMITTENT STARTING ISSUE. WE HAD THE CAR IN SERVICE FIVE TIMES, MAYBE SIX, I LOST COUNT. EACH TIME THEY FLASHED THE COMPUTER,DODGE GOT INVOLVED ONCE AND THEY THREW SOME PARTS AT IT. AFTER THAT THE CAR STILL HAD STARTING ISSUES. WE TOOK THE CAR TO ANOTHER DLRSHP. THIS DEALER HAD THE CAR THREE DIFFERENT OCCASIONS. STILL NOT FIXED,MEANWHILE THE CAR IS OUT OF THE STANDARD WARRANTY. AS FAR AS A BUY BACK PROGRAM IT IS ONLY GOOD UP TO 24,000 MI. I HAVE THE EXTENDED WARR. ON ELECTRONIC & ELECTRICAL TO 85,000 MI. THE CAR NOW HAS 82,400MI. & CLIMBING. WENT TO DLR. TO UPGRADE TO A 2012 MODEL, ONLY IF IT WERE A GOOD DEAL.WHAT WAS I THINKING,THEY TOLD ME THEY WERE GOING TO GO OFF INV. PRICE AND GIVE ME ALL THE REBATES THEY COULD,ALSO GIVE ME THE MOST TRADE IN ON MY CAR. LOOKED UP CAR THEY WERE TRYING TO UPGRADE ME IN ON INTERNET SALES.THE CAR ON THE INTERNET'S PRICE WAS 2,000 DOLLARS CHEAPER THAN THE SO CALL DEAL THEY WERE GOING TO MAKE ME. ONE OTHER THING,THE OTHER DLR. OFFERED ME 1,000 MORE TRADE IN. NOT ONLY WILL I NOT STEP FOOT ON DODGE CITIES PROPERTY AGAIN,NOR WILL I BUY ANOTHER DODGE PRODUCT AGAIN. WHAT'S THAT SAYING: SCREW ME ONCE SHAME ON YOU, SCREW TWICE SHAME ON ME!!!!!! STILL OWNER OF A LEMON..... LIFE LESSON:RAISE HELL FROM THE GET GO WHEN YOU HAVE A PROBLEM!!!!!!!!!!! TODD SOLEM & KAREN BREWER... More

After spending a considerable amount of time waiting for them to make up there minds(and play their games) on price, we finally agreed on a sale price. When I asked for a red van they located one and said them to make up there minds(and play their games) on price, we finally agreed on a sale price. When I asked for a red van they located one and said it could be there the following day, but did I want a grey one with more options that they had on their lot for the same price. I agreed but had to come back the next morning because I was very late for an appointment. When I came back the next day they said both of those vans were sold. After another 35 minute wait they found one with the options we wanted. We were emphatic that we wanted it that day or the deal was off. The salesman said no problem even if he had to pick it up himself we would be able to pick it up that night and he would call when we could go and pick it up. He wanted us to sign all of the paperwork and leave a signed check right then, we said no not until we saw the car. This whole process took well over 2 hours. When I didn't get a call, I phoned at 7pm that night, the salesperson was gone for the day. The sales manager said they weren't going to get it until the next day. When I said the deal was off, I wasn't going to deal with people who lied, the sales manager said he couldn't verify what was told to me. In otherwords I was lying!! He also stated he had lots of vans on the lot we just had to spend more money!! I went to Huffiness in Plano got a better deal and was able to get what they said wasn't available and do it all in 1.5 hours! AFTER MY EXPERIENCE AND READING THEIR REVIEWS I WONDER WHY ARE THEY STILL IN BUSINESS. More

I bought my 11 chally from Amy about a month ago. Amy was so nice and understanding. It took a while to get the process going because I had to wait on an insurance check. But Amy was there every step of the so nice and understanding. It took a while to get the process going because I had to wait on an insurance check. But Amy was there every step of the way, and always called to check up on status. She got me an amazing deal on my car, and I am very happy that I went there!!! More

Wife and I worked for a while in the auto business and have bought six cars in the last ten years. We both thought this dealership was absolutely wonderful to work with. We were searching for a specific u have bought six cars in the last ten years. We both thought this dealership was absolutely wonderful to work with. We were searching for a specific used car and this dealership had one used. Michael and Craig worked with us from out of state, making sure we weren't wasting our time. They ran all of the scenarios by us and when we got there, we loved the car. They also did every single thing they said they would. There was a crack in the windshield that spread during a recent snow the day we got there, they even offered to pay for a new windshield. Two things really stood out to us, where most dealers fail. They did a lot of homework up front to make sure we were not wasting our time by driving down three hours. They really took the time to care for the customer and were more concerned about us liking the car, rather than racing us through the process "to get one out the door". One more, they did everything they said they would, plus some. When the new Compass comes out, we will drive back down and purchase one from them we were so impressed. More