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Chrysler Jeep Dodge City of McKinney
McKinney, TX
1,497 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,497 Reviews of Chrysler Jeep Dodge City of McKinney
June 29, 2024
The Service Department is the most disorganized and NON-Caring that I have ever seen! I went in for a simple oil change and wheel bearing noise on a Saturday morning, the service writer told me it wou NON-Caring that I have ever seen! I went in for a simple oil change and wheel bearing noise on a Saturday morning, the service writer told me it would take a few days and he would call me. (Problem one) No phone call, understanding that the dealership was having computer issues, I give it till Friday (Problem two) I went to the service writer that I spoke with the Saturday before; he didn’t even know me or why I was there…… (Problem three) He didn’t know if my vehicle was even serviced or even where my vehicle was at!! (Problem four) Once I spoke to another service writer, this guy actually spoke like he knew what was going on, however, this too was misleading (Problem five) I received a call telling me it was fixed and told to see the manager when I pick it up. So, I went to pick it up and again know one knew who are what was going on with my vehicle (Problem six) The manager was completely incompetent (Problem seven) Know one said anything about the shop rate (my fault, I was so irritated when I dropped it off because of how long it would take just to be looked at, I forgot to ask, (You should ask), IT IS $210.00 an hour. WOW… just to pull on two front tires to check the bearings… (Problem eight) Oily hand prints all over my white paint and the driver’s floor matt was also dirty. (I dropped off a very clean vehicle. Don’t worry, this guy will “Never GO BACK” I hope you have a better experience than me! This was so bad I realy don't want to give them a half a star!! More
by michael_dollar
Employees Worked With
Don't want to embarrass
February 29, 2024
I give Bailey Coleman or Chrysler Jeep Dodge City of McKinney 5 stars! If you are looking for an excellent service advisor at Chrysler Jeep McKinney, Tx. Look no further…Ask for Bailey Coleman! This McKinney 5 stars! If you are looking for an excellent service advisor at Chrysler Jeep McKinney, Tx. Look no further…Ask for Bailey Coleman! This lady is the epitome of excellence in customer service!! She goes above and beyond with her communications every time. She is highly knowledgeable and returns phones and texts promptly and politely. Bailey is ‘passionate’ about what she does and demonstrates compassion and understanding when your car needs maintenance and repairs. She knows the car business, the coverage and furthermore she understands the disruptions it causes and recognizes that we all have busy lives. I cannot say enough about this rising star! She absolutely deserves her 5 star rating from me! I hope her management recognize Bailey's potential. More
by Lesley
Employees Worked With
Bailey Coleman
February 22, 2024
NOT customer service friendly. Prices have gone WAY up on a simple oil change. Did not offer to rotate tires. Did not clear error on dash as requested. Things in my rear of the car Prices have gone WAY up on a simple oil change. Did not offer to rotate tires. Did not clear error on dash as requested. Things in my rear of the car were moved around and they did not need to access that area. If you have anything that needs repaired, you have to make an appointment so your vehicle can sit on their lot for up to 3 weeks before they will even look at it. They do not offer a loaner car while your car is sitting on their lot NOT being looked at. I purchased an extended warranty that they are trying to tell me I do not have. When they are finished with the service, they return the car at the front and not in the service drive, not giving you an opportunity to discuss anything with the service writer. Overall very unhappy with the lack of service. More
by kimberlyfillingham
Verified CustomerEmployees Worked With
Service Drive
January 05, 2024
Excelentes precios. Me ayudaron en todo el proceso.. Ahora tengo el auto deseado..Muchas gracias Me ayudaron en todo el proceso.. Ahora tengo el auto deseado..Muchas gracias More
by edwinalexandera
Employees Worked With
Mánager Lee Rodríguez, RICARDO RODRIGUEZ, LEE RODRIGUEZ, JAMES CRAIG
December 28, 2023
great dealership! bailey in service has been my advisor the past two times i’ve gone and she always makes sure i’m well taken care of!! bailey in service has been my advisor the past two times i’ve gone and she always makes sure i’m well taken care of!! More
by andrea15espitia
Employees Worked With
Bailey
December 23, 2023
Tamir and Shawn were exceptionally helpful and were great to work with. Would be more than happy to do business with these two again. to work with. Would be more than happy to do business with these two again. More
by Happy Buyer
Employees Worked With
Tamir - 6 Stars, AL FLORES, SHAWN WOODS
