Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chrysler Jeep Dodge City of McKinney
McKinney, TX
1,499 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,499 Reviews of Chrysler Jeep Dodge City of McKinney
December 28, 2023
great dealership! bailey in service has been my advisor the past two times i’ve gone and she always makes sure i’m well taken care of!! bailey in service has been my advisor the past two times i’ve gone and she always makes sure i’m well taken care of!! More
by andrea15espitia
Employees Worked With
Bailey
December 23, 2023
Tamir and Shawn were exceptionally helpful and were great to work with. Would be more than happy to do business with these two again. to work with. Would be more than happy to do business with these two again. More
by Happy Buyer
Employees Worked With
Tamir - 6 Stars, AL FLORES, SHAWN WOODS
December 21, 2023
Jesse and the entire staff went out of their way to provide excellent service. They let my wife and I know what was going to happen every step along the way. provide excellent service. They let my wife and I know what was going to happen every step along the way. More
by Mark.rogers
Employees Worked With
CARLOS DAVILA, Jesse Terry, SHAWN WOODS
Verified CustomerDecember 09, 2023
Everyone was so nice and helpful. Justin was the best salesperson that I have dealt with in years. Justin was helpful and made me feel comfortable. It was a pleasure working with him Justin was the best salesperson that I have dealt with in years. Justin was helpful and made me feel comfortable. It was a pleasure working with him on my purchase. More
by pburnside55
Employees Worked With
Will in Finance, JOE FERGUSON, Justin Ferguson
December 05, 2023
The service department had my 23 Jeep Grand Cherokee for 3 weeks and 2 days. 10/30/23 to 11/22/23. They replaced the faulty rain sensor, defective driver side front leather seat cover and passenger side fro 3 weeks and 2 days. 10/30/23 to 11/22/23. They replaced the faulty rain sensor, defective driver side front leather seat cover and passenger side front leather seat back cover. When I picked up the vehicle, I noticed the leather seat back cushion on the passenger side was wrinkled and wavy. The lady’s working the front desk called the tech to the drive to address it. The tech was very arrogant and his breath smelled like alcohol. He advised me that the leather would straighten out in about a week. He seemed unhelpful and hurried to leave as it was the day before Thanksgiving. When I left, I noticed the driver seat heater would not come on. I didn’t feel comfortable taking my vehicle back to McKinney Jeep so I called Huffines in Lewisville Tx. They have had it a week and found that the tech from McKinney Jeep did not plug back in the driver heater, and when he replaced the seat back cover on the passenger side he damaged the actual foam which is why the leather cover was wrinkled and wavy and he also broke the heating element. He knowingly installed it back and did not care that he damaged and broke the foam and heater. He didn’t even check the driver side to see if that heater worked. I will not ever use their service drive again. Huffines also advised me that they should have used heat on the leather to make it relax or send it to an upholstery shop where they have a machine to stretch the seat cover over the foam and apply heat. I’m glad Huffines found the issue with it and have ordered a new passenger seat foam and the heating element. More
by JSprabary
Employees Worked With
Michael Patterson, LEE RODRIGUEZ, JAMES CRAIG, Justin Ferguson
