Chrysler Jeep Dodge Ram 24

Totally dishonest and trying to scam the customer! They owe us $1558 and they don’t answer their phones for us. We bought a vehicle and they never put us on their insurance so therefore when my car di They owe us $1558 and they don’t answer their phones for us. We bought a vehicle and they never put us on their insurance so therefore when my car died in the middle of a road after having for a month and a half these people do not want to take care of the issue. please beware shopping at this dealership! More

I was on my way to another dealership to buy a car I wanted, not one I needed — but while last minute researching, I kept coming across outstanding reviews about Chrysler Jeep 24 in Brockton, so I decid wanted, not one I needed — but while last minute researching, I kept coming across outstanding reviews about Chrysler Jeep 24 in Brockton, so I decided to stop in and give it a shot before making a long-term financial decision. ….. I never made it to the other dealership. That 24 energy hit me the second I walked in. Music playing, people making deals, a genuine buzz in the building — it felt like the place was rock ‘n’ rolling. Chris, the general manager, noticed me right away and didn’t let the crowd stop him. He made his way over with a warm, easy confidence, and asked how he could help. I told him I was about to make a bad financial decision and needed help making a good one instead. He laughed, thanked me for coming in, and paired me up with my guy Kyle. Kyle was just as easygoing and easy to talk to — none of the stiff, overly scripted energy you get at other dealerships. He listened to my situation, answered my questions, and never once pushed. He walked me through the benefits of buying a used car there, including the extended warranty, no-cost inspection sticker, and transportation options if my car needed service for the length of a day. (After the deal) He even walked me over to the service department to introduce me to Rob and explain how the process works when it comes time for my first visit/oil change. After the test drive, I braced for the usual back-and-forth. It never came. The first offer was right where I wanted it — no sales manager needed to swoop in and close me. Just straightforward, honest numbers. I’ve never had that happen before. Even my trade was right where I wanted it. The whole thing had a surreal ease to it, honestly. You could tell the staff worked well together — the teamwork was obvious and the good energy was contagious. I actually caught myself thinking “I’d work here” That continued in finance with Angel, who was a total pro — straight shooter, read the room perfectly, and made what’s usually the most tedious part of buying a car actually pleasant. I turned down the extended warranty at first, but when he asked why, I mentioned I needed more mileage coverage. Turns out there were options past 100,000 miles I didn’t even know existed. If Angel hadn’t caught that, I would’ve driven off unprotected. He’s the first person I’ll think of if I ever need to use that warranty. Quick shoutout to Ben too — not my original salesman, but he jumped in to help when Kyle got tied up with another customer, and it didn’t skip a beat. Just a testament to the teamwork over there. In the end, I drove away with everything I wanted, at a better price than I expected, with zero hassle and zero back-and-forth. This really was the easiest car-buying experience I’ve ever had. Thank you Kyle, Chris, Ben, and Angel ! That was the first time I’ve ever had fun buying a car 🏆 More

I had a great experience shopping for a new vehicle at Jeep 24. Ullk made the entire process easy, smooth, and effortless. He was professional, knowledgeable, and made sure everything went as smoothly as Jeep 24. Ullk made the entire process easy, smooth, and effortless. He was professional, knowledgeable, and made sure everything went as smoothly as possible. More

I recently took my 2020 Jeep Wrangler in for maintenance, and I can’t say enough good things about the team here. My service adviser, Laura Spinola, is an absolute rockstar! She is an amazing service writer— and I can’t say enough good things about the team here. My service adviser, Laura Spinola, is an absolute rockstar! She is an amazing service writer—professional, communicative, and truly dedicated to making sure her customers are taken care of. The mechanics behind the scenes are equally wonderful. It’s clear they take pride in their work and do their best to keep my Jeep running perfectly. For this visit, I had an oil change and tire rotation; I was incredibly impressed to be in and out in just about an hour. While I waited, the experience was great: • Cleanliness: The waiting area was spotless and very well-maintained. • Comfort: The seating was comfortable, making the short wait feel like no time at all. • Efficiency: From check-in to check-out, the process was seamless. If you’re looking for a service department that values your time and treats your vehicle with care, go see Laura. I’ll definitely be back! More

For over five years, since 2018, the Jeep 24 service center has been my unequivocal choice for my vehicle maintenance and repair needs. This enduring relationship is primarily a testament to the consist center has been my unequivocal choice for my vehicle maintenance and repair needs. This enduring relationship is primarily a testament to the consistently outstanding service I have received, largely attributed to one exceptional individual: Laura S. Laura S. is, without exaggeration, an invaluable asset to your team. Her approach to customer service is marked by an extraordinary level of transparency and integrity. She consistently provides upfront and honest assessments, clearly explaining the necessary work and its implications without ever resorting to ambiguity or pressure. This candid communication fosters a deep sense of trust, ensuring I am always well-informed and confident in the decisions made regarding my vehicle. Her dedication to customer satisfaction and service excellence is truly remarkable. Laura diligently works to ensure that all tasks, from the simplest routine check-up to more intricate, larger-scale repairs. Furthermore, she consistently strives to secure the most competitive and fair pricing available, demonstrating a genuine commitment to providing excellent value without ever compromising on quality. Stephen R. More

I was sold a new wagoneer s; my first ev. The dealer had me sign paperwork acknowledging I was shown the features of vehicle days before I ever took possession. Once sold, they barely showed The dealer had me sign paperwork acknowledging I was shown the features of vehicle days before I ever took possession. Once sold, they barely showed me how the radio worked. They lied and promised a full matching spare at cost but when the time came, they tried charging me more than it was retail. Car was not clean when picked up. Went to another dealer who sold me a spare and rim at large discount and also walked me through the whole vehicle. I purchased a warranty but am returning it now because that was likely a scam too. Worst buying experience ever and I buy new cars every 2 years. Buyer beware. More

BUYER BEWARE - they will cut off contact once sale is final. I bought a pre-owned vehicle two weeks ago, before signing anything they confirmed the vehicle comes with two key fobs. When I picked up the v final. I bought a pre-owned vehicle two weeks ago, before signing anything they confirmed the vehicle comes with two key fobs. When I picked up the vehicle, they only gave me one key fob and have not returned calls, messages, etc. Would hate to find out how they treat customers with more serious issues to resolve. They were very responsive PRIOR to the sale being final then went no-contact. Have been leaving messages with the sales rep and two managers to no avail. Hoping this post helps future customers!! UPDATE - three weeks have gone by and still no resolution. Note/reminder: this is for a 2nd key fob which they advised me came with the vehicle before any paperwork was signed. Not asking for much here. They did contact me the next morning after my initial review was posted - they specifically cited my post AND asked me if I'd remove it if they were to resolve my "issue". So, it is clear what their motivation is. And even with that, absolutely no effort is being made on their end to get this resolved at all or in any timely manner; they are back to not following up when they said they would or returning my calls. Horrible experience. More

Absolutely go anywhere but here! I'll save you my long story about how they frauded me with their deceptive practices but if you go to the attorney general's website, you will find h I'll save you my long story about how they frauded me with their deceptive practices but if you go to the attorney general's website, you will find hundreds of complaints against them as well as Chrysler Capital. I'm hoping to see a class action suit coming soon. More

Worst experience ever. If you value your time and sanity, stay far away from this dealership. I first showed up there on Jan. 11th to look at a 2021 Cherokee Trailhawk that If you value your time and sanity, stay far away from this dealership. I first showed up there on Jan. 11th to look at a 2021 Cherokee Trailhawk that I saw on their website. Vehicle was clean and seemed like a decent deal so I agreed to take a test drive. Out on the highway we go and the car has a severe driveline vibration at highway speed. The salesman, Benjamin Mains, tells me he will have it looked at by the service department to see what's up, so we head back. They take a look at my trade, a 2015 Cherokee and we start to crunch some numbers until we get to and agreeable deal and i tell him to let me know when it gets fixed. Ben tells me I should put a deposit on this because it will sell fast, so I give him a 500.00 deposit. He calls me on Tuesday Jan. 14th and tells me its all set, I can head back up and drive it, but to keep in mind that "all 4WD vehicles shake on the highway." What?? ( I live 40 miles away). So i get there, we head out and nothing has changed, still has a severe vibration. He tells me they balanced the tires, but doesn't think the service department ever drove it. I told him I would come back on Monday the 27th and to let me know if its done by then. Jan. 23rd, Ben tells me that its good to go, said "they balanced the tires wrong the first time, so they did it again." doesn't sound right so I asked if service drove the car, he said they did. Monday the 27th, I'm halfway to the dealer to check it out and Ben calls me and says "Sorry, we sold it" How is that possible since I have a deposit? First he tells me he was told on Saturday that my deposit was only good for 2 weeks. He never called me. Then he tells me that it was sold on Sunday (while the dealership was closed) and he didn't know about it. So apparently here's what happened. They either didn't want to fix it, or couldn't figure out how, so they waited until somebody came along that test drove it around the block and not on the highway, and never disclosed the defective driveline. I've talked with Jeep customer care and this is definitely warranty fraud. They've been given the VIN and a case opened up so when that vehicle comes back in for a warranty repair for vibration, it will be denied. Also, beware when they tell you that the price is only good if you finance through them. Customer care verified that this is illegal. Don't waste your time here, go somewhere else, but if you do decide to go there for a vehicle even after hearing this, don't let them talk you just a quick trip around the block for a test drive. More

Hi All - Just thought I’d share my 10 years’ experience with the service department at Chrysler Jeep Dodge Ram 24 in Brockton. I’ve been having my car serviced there for as long as I’ve owned my car and with the service department at Chrysler Jeep Dodge Ram 24 in Brockton. I’ve been having my car serviced there for as long as I’ve owned my car and the service has always been honest, fair, respectful and reliable. I have never had to go back after getting my car serviced. They do it right the first time, every time. They service any and all vehicle makes and models. Just giving them the recognition they deserve. Finding a service center you can trust is rare. That’s why I’m sharing my experience with all of you! More