Chrysler World - Service Center

I paid for the extended bumper-to-bumper warranty, and it's been more challenging to use it than I expected. Everything you expect to get covered DOES get covered...eventually....but it's always multiple it's been more challenging to use it than I expected. Everything you expect to get covered DOES get covered...eventually....but it's always multiple trips to the dealer for that. This last issue, which was some faulty wiring to the rear license plate light, took two trips. When I called them, I told them that my normal mechanic was willing to do that, but since it's warranted, I think Jeep should do it. They have my VIN as I purchased everything through them. On the first trip to CW, I was able to get a new key fob (which was part of the reason why I went there in addition to the wiring), but that too was multiple phone calls and trips to get that done. The tipping point for me was that the person that I was talking to about streamlining the process was short with me and talked over me. Once she started to listen, it was better. Nothing more frustrating than someone talking over you like you don't matter. Bottom line, the stuff is fixed correctly. It was more of a challenging experience than it should have been. I have used NO WHERE near the cost of the bumper to bumper, yet. The Jeep works fine and is 8 years old. More

Chrysler World Service Department has always provided outstanding service. This last appointment was no different. They are always ready for the appointment and staff professional and courteous. I espec outstanding service. This last appointment was no different. They are always ready for the appointment and staff professional and courteous. I especially appreciated Alex working through the warranty issue for me. More

I use the overnight drop off option. The service is excellent and communication is even better. The service is excellent and communication is even better. More

The service department , Lindsay , and entire service staff is top notch. Always has our best interest in mind staff is top notch. Always has our best interest in mind More

Courteous friendly kept me informed as to what was going on with my vehicle in a timely manner on with my vehicle in a timely manner More

Great service and very helpful Don and his team do a excellent job recommend to others excellent job recommend to others More

Great people, easy to schedule service appointments, service people are always friendly and professional. Great dealership service people are always friendly and professional. Great dealership More

I was extremely happy that they could get me in and out on such short notice. Thank you on such short notice. Thank you More

This is the second time using the collision shop (one deer and one turkey). Both experiences were awesome. Maryann is professional, knowledgeable and friendly. The work was perfect and done in a timel deer and one turkey). Both experiences were awesome. Maryann is professional, knowledgeable and friendly. The work was perfect and done in a timely manner. Kudos to the whole shop!!!! More

They were very quick and the service was very good and no pressure to buy anything else at this time. Thank you pressure to buy anything else at this time. Thank you More