Chrysler of Culpeper

Dishonest employees and owners If anyone is thinking of purchasing a vehicle from these people please think twice very dishonest tell u one thing the day u buy and after that they d If anyone is thinking of purchasing a vehicle from these people please think twice very dishonest tell u one thing the day u buy and after that they don't know who said what. The owners aren't any better. So before u buy from them go across the street or to another Chrysler dealer. I have never been treated so bad before.RUN DONT STOP THERE More

Very unsatisfied ex-customer I came in to Chrysler of Culpeper about 2 months ago looking for a car and I was super excited to start a new journey with this company. My first impr I came in to Chrysler of Culpeper about 2 months ago looking for a car and I was super excited to start a new journey with this company. My first impressions were that everyone was very professional and legitimate, and may I include nice and happy to work with me. So I showed one of the salesmen the car that I was interested in, and told him what I could afford (my price range). The salesman was very willing to work with me, even cutting a few corners to get it to the price that I could afford. They allowed me to even take the car home to test it out, which I thought was brilliant. This is where it goes down hill: once the salesman told me that he could get us into the car for around $260/mo with a co-signer, I was very pleased. However, once I talked to the loan officer (Danny) he told me that my payments would actually be a whopping $400/mo, but he could lower it to $348/mo. Since that was more than what I could afford at the time. The next day I came back and apologized for wasting their time, but I did not want to accept their offer. They directed me to the manager (Mike Russel), because obviously they did not want that car back in the lot. He, as well as Danny, seemed very frustrated (which I totally understood) and ultimately took me down the guilt trip saying "Man you wasted everyone's time, that's why everyone is upset right now." He and Danny was upset because I did not bring my co-signer to the dealership when my intentions were solely to return the car. Basically what was going on at this point was That he began pressuring me into keeping the car for at least 20-25 minutes. I kept telling him that the price was unreasonable, so he agreed to letting me have the car for $290/mo. By this time I was already tired and ready to head home which was give or take an hour away. So he gave me another temporary slip to drive the car so that I could come back with my co-signer. Unfortunately my co-signer wasn't available that next day, so I called and explained that to the loan officer and he basically called me a liar, even though I spoke to the manager and he understood completely. By this point I'm catching on to the cruelty that I was receiving from the loan officer (Danny). I am well aware that loan officers get payed off of selling products like extended warranty and gap insurance. However, I had clearly told them that I did not want neither one because I wanted to lower my payments to something reasonable. Oh, not to mention, once I asked him to take those products off, Danny was very rude not wanting to talk to me that day, telling another associate that after taking those two products off, that I would be paying $305/mo. Obviously this company doesn't know the true meaning of business ethics, because apparently the manager did not consult with the loan officer about my new payment arrangements when I told him what the manager told me. So everything was moving along like it was supposed to with me enjoying my new ride and contract signed. Two weeks after the contract was signed, I get a call from the manager telling me that I need to come back in to sign a whole new contract. At this point I am getting frustrated! It seemed as though the more I called and asked questions as to why this was happening to me, the more I got ignored and yelled at. When my girlfriend talked to the manager, he was very irate with her saying things like "I will come get the the car myself!" So the next day that I was available, I drove to Culpeper to resign the contract. I thought everything was finally settled and I would be able to go on with life. Unfortunately that wasn't the case. Today I received a call from Mike Russell saying that I had to either turn the car in or give them a check for $12,000 (which was the price of the car). I did not understand why these men were harassing me. I kept asking why do I need to turn in the car, and he I finally got an answer. The manager told me that the bank did not approve me because I had moved to another location and I failed the interview. Which I didn't understand because I never had an interview with the bank. Since I wasn't getting the full story, I called Flagship bank to get some answers. I asked them why wasn't I approved the second time, the bank said that they never got a second contract from the dealership. I called the manager back and told them what the bank told me and he bluntly said "it doesn't matter what the bank says." He told me if I don't bring the car back by tonight or tomorrow that he would report the car stolen. I explained to him that I work from 4a-5p everyday and that I would not be able to turn it in until Saturday when I'm off. I am currently looking for a lawyer on this matter. I have text messages between the manager and I, both contracts, and two witnesses to everything, names, numbers, dates, and times.This company needs to go down for their poor business ethics. Sorry this message was so long, but I wanted to lay the facts out on the table while I still have time. More

Sadly disappointed. This review is written on Mr. Schick in hopes he will see these concerns, however the purchase did not involve him directly. - Two years ago I had a g This review is written on Mr. Schick in hopes he will see these concerns, however the purchase did not involve him directly. - Two years ago I had a great experience purchasing two vehicles at Chrysler of Culpeper. I had such a great customer service experience I have recommended Chrysler of Culpeper numerous times over the past two years to friend and family. Last week my parents told me they wanted to purchase a Town and Country van like the one I owned; I told them about my experience in Culpeper and recommended they go there. They considered it but told me they had already called Chrysler in Warrenton and had plans to go there on Labor day. I told them again about the easy no hassle experience I had in Culpeper and stressed that they really should give it a try before going to Warrenton. They decided to go to Culpeper and ended up purchasing a used 2015 Town and Country Van on Labor day. Unfortunately right after the purchase there were some issues - when walking out of the dealership to the new vehicle my father was told he only had one key to the new van - he was surprised to learn this and asked about another key, then he was told he would have to purchase one for $160. He was understandably upset, he had just signed away over $20,000 dollars for the van and then was presented with a "hidden" cost that in the big picture should have been covered or included in the van cost by the dealership or at the very least disclosed prior to buying. When I went over to my father's house to show him how to use some of the van features I noticed he did not have GPS/Mapping; I asked him why not and he had no idea. After talking with the sales manager I came to learn that this is 'not standard' and it would be another charge to have this "upgrade" added - this is yet another "hidden" cost that either should have been disclosed or INCLUDED in the van cost. I can not accurately express to you how absolutely disappointing it is to have recommended my parents purchase from you and then have them come away with an overall poor experience. Purchasing a vehicle is a significant financial investment - as such it should be a transparent experience. It should not involve hiding or covering over facts about the vehicle especially since it is used - and the dealership should take every opportunity to show CONSIDERATION for their customers' potential needs or preferences. ALSO, when a customer expresses concern or disappointment then I would hope that the dealership would make every effort to correct the issues and turn the experience to a POSITIVE note - because it is not about selling a car - because cars can be purchased nearly anywhere - it is about the OVERALL win / win experience - the dealership makes a sale and provides the customer with a great experience - the customer gets their desired product and the dealership receives FREE positive advertisement via word of mouth - which comes back to the dealership ten-fold. Remember the negativity may not come back to you - but neither will your customer! More

Worst vehicle purchase ever! My husband and I have been working with this dealership to secure a new vehicle. Unfortunately, this has been the most unsatisfying vehicle purchase w My husband and I have been working with this dealership to secure a new vehicle. Unfortunately, this has been the most unsatisfying vehicle purchase we have ever made. We have worked with numerous other dealerships (Sheehy, Battlefield, Carmax, and etc.) in the past and have never encountered some of the most asinine practices as those of this dealership. When speaking to Mr. Lewis today, no resolution or sound reprieve for the situation was offered. We now currently own a 2015 Charge that we have yet to take possession of or even see; minus picture from the other dealership. Apparently, the issue lies with the dealership that the car was being transferred from, as they did not make their vehicle selection in a timely manner in order for our vehicle to be delivered today as previously promised via our sales consultant, Brandon. Upon speaking with Mr. Lewis I was advised that he has been with the company for 7 and 1/2 years and that although he hears the rationale behind my dissatisfaction that "these are just the policies that we have always followed." I was also informed retro-respectively that we could have done a smaller amount than the quoted $1000 fee to secure the vehicle if we would have said the $1000 was not conducive for us at this time. That is something that should have been disclosed early on and the whole fiasco could have been avoided, as we would have paid a lesser fee to secure the vehicle so it would have been on sight at the time of the transaction. So this dealership is unable to provide trade-in estimates sight unseen,but practices having their customers purchase vehicles sight unseen? When asked if it would have been possible to be a little more aggressive in getting the other dealer to make their selection on a vehicle so our purchased one could have been available as promised I was told; "we have to maintain a working relationship with the other dealer...truth of the matter if they have active deals going then picking their inventory from us takes a back seat over their sales." To me as a consumer, this tells me that my business is not very valued and that this dealership must not maintain a professional working relationship with other dealers to be able to politely, but aggressively deal with another dealer to secure/deliver a vehicle that has been purchased/financed by one of their return customers. As for our sales consultant, Brandon, I was not impressed by his tactics either. You would think that if you have a consumer purchasing a vehicle that is not currently available at the dealership that you would at least suggest a test drive of one of the similar vehicles available in your current inventory. We were given a test drive only after I suggested maybe we should drive something similar just to ensure that we liked the feel and handling of the vehicle. I was also taken back by the fact that although we completed our end of the transaction (brought in the trades and completed the needed finance paperwork) that we were sent home in one of our own trade in vehicles on a dealer tag. There was no fun or excitement in purchasing a new vehicle. So now once the vehicle arrives, if it does, we will travel and hour back with our old vehicle (that you now own) and finally pick up the charger. The only positive thing I can offer about my experience is that the fiance guy worked the deal to keep us in a payment range that we were comfortable with. I will be thankful when this transaction is complete, the car is delivered, and we never have to deal with this dealership again. Our previous purchase from this dealership left us optimistic about this transaction, but this transaction has ensured that we will never entertain the thought of doing business with this establishment again, never buy from here again, or recommend this dealership to anyone . More