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Chuck Anderson Ford

Excelsior Springs, MO

4.7
1,479 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values. Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence. We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers. "Big enough to serve, small enough to care"
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1910 West Jesse James Road

Excelsior Springs, MO

64024

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Showing 1,479 reviews

September 26, 2019

Quick and easy I was able to call and locate the truck I wanted and trade my truck in. The salesman was quick and responsive which is why I bought from them More

by Drew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dreke, Trevor Shockley, Josh Reeves
Sep 27, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback Drew! We're glad you found the perfect truck for you! If you have any questions please don't hesitate to give us a shout!

September 25, 2019

Disappointed On Monday I took our vehicle in for a tire repair (nail in the tire) and decided to get it serviced. After the appointment, I noticed there was oil o More

by Starla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Sep 26, 2019 -

Chuck Anderson Ford responded

Starla, I don't have any excuses. 1st off the any residual oil should've been cleaned off before you left with it. Secondly, if the tire light is on, the air is low in one or more tires...if the air is correct, the light will only stay on for a few minutes and then go off. Please call me next time you need to set up an appointment and I can assure you that you'll have a much better experience. That's embarrassing and I'm sorry. Nick Anderson 816-630-1700

September 24, 2019

Oil changed Fast easy friendly service. Always through...reasonable in pricing as well. Great personality. Very upbeat when calling to remind you of your appoin More

by AzgirlinMo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Dave Moorhead, Heather Berger
Sep 24, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate it!

September 21, 2019

Excellent service. An excellent customer service experience. Anything I need done for my vehicle going forward will be done at Chuck Anderson Ford. A very friendly and p More

by jpln45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2019 -

Chuck Anderson Ford responded

Thank you very much for the kind feedback!

September 18, 2019

Solving another dealerships work I live 55 minutes from Chuck Anderson Ford but it was worth the drive to solve a problem another dealer created when they installed a camber kit incor More

by Joyce Layman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Schneiter, Heather Berger
Sep 18, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback Joyce! We're happy we were able to help! We definitely look forward to your next visit to install your supercharger! ;)

September 14, 2019

Excellence Staff was very friendly and helpful. Great experience and I will definitely continue to use their services. The price for my service was lower than ex More

by Goodgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Dave Moorhead
Sep 16, 2019 -

Chuck Anderson Ford responded

Sounds like we need to raise our prices ;) Kidding! Thanks for the great feedback, we're happy we could help!

September 13, 2019

Top Notch Service Always well taken care of!!! They have the nicest Sales, Service and office staff. Couldn’t be any happier. Best experience with a dealership ever!! More

by Jriggis88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Riles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Schneiter, Dave Moorhead, Katy Davis, Rene Sisk
Sep 13, 2019 -

Chuck Anderson Ford responded

Thank you for the kind review! We appreciate your continued business!

September 10, 2019

Quick lube? Was done quickly and the woman at the desk helped find someone to connect my wife’s phone to the car. Sorry didn’t get names. More

by Ken Baker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure who she talked with. , Heather Berger
Sep 11, 2019 -

Chuck Anderson Ford responded

Thanks for the fantastic review! We're happy that we were able to satisfy your needs and get you in and out as quickly as possible! We look forward to seeing you for your next visit!

September 08, 2019

Water pump replacement Everything was really good. My only frustration was would have liked to have been informed on status of my car - when it wasn’t done on the first esti More

by Lemon Lady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Sep 09, 2019 -

Chuck Anderson Ford responded

Thank you for your constructive criticism. They will be passed along, and measures will be taken to insure that issue gets fixed.

September 08, 2019

Very easy to work woth Worked with me to find the exact car I was looking for. Ricky kept me updated about what was going on from start to finish. More

by Brandon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Reeves
Sep 08, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback Brandon!

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