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Chuck Anderson Ford

Excelsior Springs, MO

4.6
1,469 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values. Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence. We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers. "Big enough to serve, small enough to care"
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1910 West Jesse James Road

Excelsior Springs, MO

64024

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Showing 1,469 reviews

January 01, 2019

Great experience We had lots of questions and Scott didn’t act the least it upset with us. When we narrowed our choices down he offered to let us drive both to get ju More

by STEVEMARSHALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Woomer, Scott Marshall
Jan 02, 2019 -

Chuck Anderson Ford responded

Thanks for the review Steve! We hope you enjoy it!

December 29, 2018

Friendly and Polite Heather greeted us and Dave took over. Both very polite and friendly. Dave covered everything and did everything I needed serviced on my car. Order More

by 525WJSCOBEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Moorhead, Heather Berger
Dec 31, 2018 -

Chuck Anderson Ford responded

Thank you for the great review! We appreciate your business!

December 29, 2018

Horrible, expensive experience I heop ro never return to this place. Took my car in for a repair and it was problem after problem. They kept jacking up the price with each phone cal More

by Dealer12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Palmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Schneiter, Heather Berger
Dec 31, 2018 -

Chuck Anderson Ford responded

Hello! Please send our General Manager, Nick Anderson, an email regarding your experience. He would be more than happy to take care of it for you. nick.anderson@chuckanderson.com

December 29, 2018

Recall They are excellent people to work with they always go the extra yard to help with any problems with any of my cars.will recommend the dealership to fr More

by tnspidle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Murray, Dave Moorhead, Katy Davis, Heather Berger
Dec 29, 2018 -

Chuck Anderson Ford responded

Thanks for the great feedback! Thanks for your continued service!

December 28, 2018

Truck Service Great staff easy to work with. Easy to make appointment. Was able to work around my schedule and complete work needed in a timely manner. More

by Tmurphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Moorhead
Dec 29, 2018 -

Chuck Anderson Ford responded

Thanks for the kind words Tim, can't wait to see you in your next truck soon!

December 28, 2018

Great service They help me while I was need of a new car while my other truck was falling apart. I appreciate what they all did to help me More

by Cooltruck67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Woomer, Scott Marshall, Guy Bloom
Dec 29, 2018 -

Chuck Anderson Ford responded

Enjoy your new truck man! It sure is a head turner!

December 27, 2018

Oil change Got my oil changed and it went great! Price was good and they got me in and out quickly. They also rotated my tires and checked some other things. Gre More

by JATEAT11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Montgomery
Dec 27, 2018 -

Chuck Anderson Ford responded

Thanks for the great review. We're glad you were able to take part in our oil change special!

December 27, 2018

Inspection I Would recommend them for any kind if service . Whether it be service or purchasing a new vehicle. they are quick and courteous . Very well maintaine More

by Tervmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Moorhead, Heather Berger
Dec 27, 2018 -

Chuck Anderson Ford responded

Thank you! We pride ourselves in having a well-lit and clean service department!

December 26, 2018

Horrible So many hidden things wrong with the vehicle, wasnt up front about the problems that the car had, you guys like to take advantageof people More

by Jhilden50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Woomer
Dec 26, 2018 -

Chuck Anderson Ford responded

We're sorry that you feel that way! Please reach out to the GM and hopefully we can get it resolved for you!

December 26, 2018

Service Everything and everybody was very nice and efficient. A little bit of a wait but not to bad. Everything was good visit again sometime soon More

by Me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Moorhead
Dec 26, 2018 -

Chuck Anderson Ford responded

Thanks for the great review! We appreciate you taking time to let other future customers know of your great experience.

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