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Chuck Anderson Ford

Excelsior Springs, MO

Overview
Employees
Reviews
Vehicles
4.6
1,469 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values. Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence. We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers. "Big enough to serve, small enough to care"
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1910 West Jesse James Road

Excelsior Springs, MO

64024

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Showing 1,469 reviews

October 31, 2021

Very good customer service, place was very clean, fixed everything I requested and at a good price. Thank you More

by debus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Report | Print
Nov 01, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit!

October 29, 2021

They helped me with a trim staple in my tire. They double checked the tire to make sure it wasn’t leaking. They took very good care of me to make sure I could drive safe on the road! More

by Kelly.lenee19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Report | Print
Nov 01, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback!

October 28, 2021

They performed my service in one day and let me use a great loaner vehicle! More

by Gail
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Palmer, Dustin Rose
Report | Print
Oct 29, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback Gail!

October 28, 2021

Very friendly, Got my service done very fast. The experience there was a very good one More

by dsauter5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Report | Print
Oct 29, 2021 -

Chuck Anderson Ford responded

Thanks for your great feedback! We look forward to seeing you next time!

October 27, 2021

Really appreciated Ethan and the work he did to find the car to suit my pickiness. My only complaint was the fast talking finance manager that had me agreeing to something I didn’t fully understand. Still t More

by Popeforgiven
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gardner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Miller
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Oct 28, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback! We hope you enjoy your new-to-you vehicle!

October 26, 2021

I came in for the works and the tech named Tyler did an amazing job! More

by tenordrumguru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Report | Print
Oct 27, 2021 -

Chuck Anderson Ford responded

Thanks for your feedback! We appreciate your business!

October 22, 2021

Great people and service. They got me in and out in an hour. Thank you. More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Report | Print
Oct 25, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback!

October 19, 2021

I usually get right in this time I was put on a list got it done 2 weeks later. Also got on a list to have my recall on my Brakes fixed More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan
Report | Print
Oct 19, 2021 -

Chuck Anderson Ford responded

Carol, I'm sorry for the inconvenience. We have been swamped and parts are all back-ordered. We hope the next time you need service, we can get you in and out quicker!

October 18, 2021

Very friendly, went out of their way to help. Stayed late so I could purchase my car More

by Darla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Stevens
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Oct 18, 2021 -

Chuck Anderson Ford responded

Thanks for the great feedback Darla! We appreciate your business!

October 17, 2021

Took car in for a part to be on. Has to go back next day. More

by Brenda
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dustin Rose
Report | Print
Oct 18, 2021 -

Chuck Anderson Ford responded

Brenda, I am so sorry to hear that. If you have the opportunity, please email our general manager at nick.anderson@chuckanderson.com in order to give him some more information to hopefully get this resolved for you.

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