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Chuck Anderson Ford

Excelsior Springs, MO

Overview
Employees
Reviews
Vehicles
4.6
1,473 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values. Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence. We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers. "Big enough to serve, small enough to care"
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1910 West Jesse James Road

Excelsior Springs, MO

64024

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Showing 1,473 reviews

October 22, 2020

Cody and the team were respectful and worked hard to our new purchase. The leadership and the staff take care of the customer and their needs. Dustin in service always kept us informed about our oil changes More

by TMP69.TMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Riles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katy Davis, Rene Sisk, Heather Berger, Elias Bichara, Dustin Rose
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Oct 23, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! We hope you enjoy your new ride!

October 21, 2020

Great experience working with Cody & Elias. Once I determined what I wanted, the process was quick and easy, and the staff was friendly, not pushy. More

by mtylerwilkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elias Bichara
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Oct 23, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback Tyler! Enjoy your new truck!

October 20, 2020

The service was quick, personnel’s friendly.The shop area was cleaned, waiting room, bathroom organized and clean . The dealership new car lobby was setup to allow viewing news with separation room to move a More

by CLSABURNS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Hallgrimson
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Oct 21, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit! We'll see you at your next one!

October 20, 2020

Great dealership. Cody was great to work with, made the buying process easy. Dustin in service department delivers! Great team! Thanks! Best buying experience in my many years of buying. More

by DEACON7571
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Stevens, Elias Bichara, Dustin Rose
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Oct 21, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback!

October 18, 2020

Cody was a polite experienced no pressure salesman. Our experience was quite easy and pleasurable. Highly recommend. Great Job Cody and Elias Bichara. Thank you More

by rn4stork
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elias Bichara
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Oct 21, 2020 -

Chuck Anderson Ford responded

Thanks for the feedback! We appreciate you taking the time to leave us our feedback!

October 17, 2020

They got the work done quickly and efficiently. They also consulted me before moving forward with repairs. Just a little expensive, although I am sure any dealership would charge the same. More

by workmanclan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Hallgrimson
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Oct 21, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're happy we were able to get you back on the road!

October 17, 2020

Really easy to work with. Very responsive too.. Ricky got the information I needed. He found a car that will work for me. Good job! More

by HARTMAN.LINDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2020 -

Chuck Anderson Ford responded

Linda thanks for the great feedback! We're happy you're enjoying your new car and can't wait to see you at your first maintenance appointment!

October 15, 2020

Excellent service every time! Always pleased when they service our vehicles. We will never take our cars anywhere else for service and we always purchase from Chuck Anderson Ford. More

by Kimbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corbin Wales, Greg Hallgrimson
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Oct 16, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're so happy that you enjoyed your service appointment!

October 14, 2020

I always get great service when bringing my car to chuck Anderson ford, the staff is always friendly and I will continue to bring all my cars here. More

by D897
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Berger, Greg Hallgrimson, Dustin Rose
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Oct 14, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback!

October 08, 2020

Horrible! Brought 2017 Escape in for engine software update. Replaced short block on engine and now it won't stop overheating. Never overheated before we took it here. Now we're stuck with a 3 yr old ca More

by Shannon1179
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Heather Berger, Greg Hallgrimson, Dustin Rose
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Oct 08, 2020 -

Chuck Anderson Ford responded

We're as stumped as you are Shannon. After putting in the short block is when the issue came up. We drove it over 25 miles and it never overheated. You took it, drove it last Friday and it was fine; then told us you couldn't make it 1/2 of a mile on Saturday and it overheated. Yesterday morning when you sat down with our service manager, we provided you with all of the paperwork on the vehicle, including work done, diagnosis, etc. We've complete all warranty claims. You now have the vehicle at a different dealership and they are wanting to replace the radiator, which we did last week. At this time, we're not 100% sure what the problem is, but it very well could be a parts issue with the short block itself. I would be more than willing to speak with you at any time. Above all, I want your Escape back on the road and you happy. Nick Andreson nick.anderson@chuckanderson.com

Oct 08, 2020 -

Shannon1179 responded

I have had to fight ridiculously hard to get this fixed and no one has stepped up to make this right. NEVER did my car overheat before you guys touched it. I'm not wasting my time in your dealership when it's now worse than when we brought it in. I stand behind my original comment that it never should've been sent home when it overheated the next morning. Stumped as you may be, it's your job to send someone home in a vehicle that runs (especially under warranty).

Oct 08, 2020 -

Chuck Anderson Ford responded

Shannon, Again, it did not overheat when we had it, or the following day when you had it. It was on the second day that you had it that you told us it overheated. This very well could be a shortblock issue. Luckily, that is under warranty. If it didn't act up when it was with us, we would have no idea that there were a problem or that there would be one. We're really sorry for the inconvenience this whole matter has caused you.

Oct 08, 2020 -

Shannon1179 responded

Instead of arguing with me publicly, you could pick up the phone and fix what is now an undriveable car.

Oct 08, 2020 -

Chuck Anderson Ford responded

Shannon with all due respect, that goes both ways. I'm not exactly sure how it got to this point, as the first I've heard about this is your review. Feel free to call me at anytime. Nick Anderson 816-630-1700

Oct 15, 2020 -

Shannon1179 responded

After a lowball trade in offer from this dealership, we have sought legal counsel to retain official copies of the work done and repairs to my car. The paperwork spoken of earlier that was handed to me consisted of hand scribbled notes on a work order stating things like "very long story 1,000 words " and "complicated story", a blank piece of paper (no vehicle information or dealership info) with a list of parts replaced and finally an incomplete paragraph of what has been done again on paper with nothing associating our vehicle or this dealership with the incomplete notes. Due to the fact that our car was brought into Chuck Anderson, they replaced the short block and the new problem of the vehicle consistently overheating and being no longer driveable, we have contacted the Better Business Bureau for further assistance. My review is to warn others of the carelessness of this dealership and disregard to do the right thing. I would hate to see someone else go through this. Sadly this has all happened while I was supposed to be on bed rest after a major surgery. While we continue to work with a fabulous Ford dealership to get my car running, we are well into our 3rd month paying for an undriveable vehicle.

Oct 15, 2020 -

Chuck Anderson Ford responded

Shannon, I'm really sorry it had to go this direction. A 'lowball' trade offer would not be giving you $300 over what they're bringing at the auction, knowing that your vehicle is still not operating correctly. No, I wouldn't give you and your husband the payoff on your vehicle, because it's not worth that. Just as, if you had owed $1,500 on it, I wouldn't offer nor expect you to be ok with me giving you $1,500 for it. We have multiple records of communication between us and Ford Motor Company about the issue with your vehicle. Like I've said multiple times, I believe it's a faulty short block. Unfortunately, when things are covered under warranty there is a specific process of steps that must be fulfilled. Ford would not approve of us changing out a short block at this point, they want to verify that it isn't any other part or parts causing the concern. We'll wait to hear from the BBB and legal counsel if you decide you want to approach it that way. We wish we would've been the ones to sell you the vehicle in the first place; then you would know that we aren't in the business to have customers feel like we aren't on their side. Have a great day, and I hope for a speedy recovery from your surgery. Nick Anderson

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