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Chuck Anderson Ford

Excelsior Springs, MO

4.6
1,476 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values. Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence. We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers. "Big enough to serve, small enough to care"
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1910 West Jesse James Road

Excelsior Springs, MO

64024

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Showing 1,476 reviews

July 23, 2020

Dustin was very nice and worked with me in trying to figure out what is wrong with my car. Unfortunately he or I couldn't get the car to do what it was doing. I will definitely bring it back if it happe More

by jodiecarter
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Aug 13, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent visit to our service department!

July 21, 2020

Last two routine oil changes and services not good, last two stickers on windshield and no new one.I have a extended service agreement. Frustrating More

by lab804
Recommend Dealer
No
Employees Worked With
Heather Berger, Greg Hallgrimson, Dustin Rose
Jul 23, 2020 -

Chuck Anderson Ford responded

I'm sorry to hear about your recent poor experience with our service department. I would like to isolate the issue and get it corrected. If you would, please email me with your name and the vehicle you had in. nick.anderson@chuckanderson.com

July 18, 2020

Prompt professional service every time. The work done is exceptional and I equally appreciate the call reminders and shuttle transportation. My only call for our vehicle service needs. More

by Hcdc1390
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Dustin Rose
Jul 20, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent experience with our service department!

July 17, 2020

Poorest service I’ve had there. Waited an hour and a half for an oil change and No one came to me to let me know it was finished as I waited. No apologies and Greg didn't seem to care. I didn’t get a r More

by DL
Recommend Dealer
No
Employees Worked With
Greg Hallgrimson
Jul 20, 2020 -

Chuck Anderson Ford responded

Please send me an email with your name and vehicle, I would like to get this taken care of for you. nick.anderson@chuckanderson.com -Nick Anderson

July 15, 2020

Thanks for fixing my car! Done in timely manner as well! They kept me updated on progress as well! Very professional and knowledgeable in each department. More

by cheri5
Recommend Dealer
Yes
Employees Worked With
Paul palmer, Dave Moorhead, Dustin Rose
Jul 16, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your business!

July 15, 2020

Cody Anderson is the best car Salesman. I had a great experience at Chuck Anderson Ford. I will be going there again in the future. More

by Sonyablaze31
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Stevens, Elias Bichara
Jul 16, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're glad you enjoyed the service Cody provided you!

July 15, 2020

I have nothing but amazing things to say about this company! Heather in service told me they were fully booked for the day, but let me talk to her manager Dustin to see if they could squeeze me in. Dus More

by Dan.Mic h alski
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Berger, Dustin Rose
Jul 16, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback!

July 15, 2020

The best service -totally pleased with friendly and professional staff. Dustin and crew have our car running like new! Thanks for the prompt, courteous service More

by faulkner4245
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Sisk, Dustin Rose
Jul 16, 2020 -

Chuck Anderson Ford responded

Thanks for the review of how we did with your recent service!

July 14, 2020

They treat you well with no pressure salesman. Paper work for loan was fast and efficient Received follow up call to see how my wife liked car and to thank me for my business from Mike which was appreciate More

by SHOPDONOS
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elias Bichara, Robert Rosenbaum
Jul 16, 2020 -

Chuck Anderson Ford responded

We're glad you had such a positive experience!

July 14, 2020

We have had our car serviced several times here. We have yet to have a bad experience. Heather in the Service department is top notch in customer service! More

by parker66mustang
Recommend Dealer
Yes
Employees Worked With
Heather Berger
Jul 16, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback!

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