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Chuck Anderson Ford
Excelsior Springs, MO
1,476 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values.
Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence.
We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers.
"Big enough to serve, small enough to care"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Showing 1,476 reviews
May 11, 2020
Very friendly and helpful. They took good care of me and my wife. The salesman was well informed and took the time to explain everything my wife. The salesman was well informed and took the time to explain everything More
by rswatts6
Verified CustomerEmployees Worked With
Jim Stevens, Michael Dreke, Elias Bichara
May 08, 2020
Everyone was courteous and helpful. I needed a vehicle while mine was in for a recall, and they found the recall covered a rental so I was able to go visit family while my car was being serviced. while mine was in for a recall, and they found the recall covered a rental so I was able to go visit family while my car was being serviced. More
by Anitadim
Employees Worked With
Cody Schneiter, Rene Sisk
May 07, 2020
Owned the car for month & it's costing us $1500 in repairs First time purchasing a car from there and will never purchase from there again. We've had the car for a month and now have to pay $1500 in repairs. First time purchasing a car from there and will never purchase from there again. We've had the car for a month and now have to pay $1500 in repairs. The car is a Mazda that is a couple of years old with about 10,000 miles. Mazda says they won't pay cause the repairs needed were caused from an accident that happened before we purchased it. Chuck Anderson won't pay cause we didn't buy their extended warranty. We didn't buy the extended warranty cause the car had 10,000 miles and Chuck Anderson told my husband that Mazda would cover any issues because it was still under the Mazda warranty. I spoke with the GM at Chuck Anderson, but he wasn't willing to call Mazda and he said he could fix it if we bought the extended warranty from Chuck Anderson. In my 20 years of purchasing cars I have never had this issue. I will never purchase from Chuck Anderson again and will never purchase another Mazda. Follow up: Chuck Anderson did step up and pay for half of the repair cost. Thanks More
by eshbeat
May 07, 2020
This vehicle purchase was the best one in a while and it was all because of the way we were treated by Scott Marshall and the team of professionals at Chuck Anderson. He has a great attitude and warmth maki was all because of the way we were treated by Scott Marshall and the team of professionals at Chuck Anderson. He has a great attitude and warmth making our experience very comfortable. I felt like a long time good friend was taking care of us. Thank you all very much. More
by kayaus
Employees Worked With
Jim Stevens, Scott Marshall, Elias Bichara
May 07, 2020
Ricky was very helpful while helping me buy my first car! Would recommend him to anyone looking for someone nice and easy to work with!! Would recommend him to anyone looking for someone nice and easy to work with!! More
by mdwaters2017
Employees Worked With
May 07, 2020
Staff was very helpful and knowledgeable with all my questions! I would definitely recommend anyone looking for a vehicle to visit your dealership! I was never pressured or rushed like I have been in th questions! I would definitely recommend anyone looking for a vehicle to visit your dealership! I was never pressured or rushed like I have been in the past with other dealers! More
by Dennis
Employees Worked With
Michael Dreke
May 06, 2020
We needed to get the recall for the airbag taken care of and was able to get an appointment scheduled at a convenient time. We also needed a Missouri vehicle inspection at the same time. They were both take and was able to get an appointment scheduled at a convenient time. We also needed a Missouri vehicle inspection at the same time. They were both taken care of in a very timely manner. The service department was easy to work with and kept us informed of the progress. Would definitely recommend them and will have any future services taken care of there. More
by Bobhayes9905
Employees Worked With
Cody Schneiter
May 06, 2020
Service and employees are exceptional. The only thing i would recommend is a better check-in counter to walk up to and more spaces to park your vehicle when you arrive. would recommend is a better check-in counter to walk up to and more spaces to park your vehicle when you arrive. More
by BCarty
Employees Worked With
Heather Berger
May 06, 2020
Great experience. Ricky was awesome. He showed me everything on the car and how it worked. Very friendly and courteous. Paperwork was easy and explained. everything on the car and how it worked. Very friendly and courteous. Paperwork was easy and explained. More
by Guregianbetty
May 04, 2020
While buying a car at chuck Anderson I had a good experience. The hospitality Scott provided has been outstanding and he has been there with me for help and questions before and after the sale. This experience. The hospitality Scott provided has been outstanding and he has been there with me for help and questions before and after the sale. This was an easy first time buying experience for me. More
by pdthompson0518
Employees Worked With
Scott Marshall
