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Chuck Anderson Ford

Excelsior Springs, MO

4.6
1,470 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values. Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence. We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers. "Big enough to serve, small enough to care"
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1910 West Jesse James Road

Excelsior Springs, MO

64024

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Showing 1,470 reviews

May 06, 2020

We needed to get the recall for the airbag taken care of and was able to get an appointment scheduled at a convenient time. We also needed a Missouri vehicle inspection at the same time. They were both take More

by Bobhayes9905
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
May 07, 2020 -

Chuck Anderson Ford responded

We're glad we were able to conveniently knock them out at the same time for you!

May 06, 2020

Service and employees are exceptional. The only thing i would recommend is a better check-in counter to walk up to and more spaces to park your vehicle when you arrive. More

by BCarty
Recommend Dealer
Yes
Employees Worked With
Heather Berger
May 07, 2020 -

Chuck Anderson Ford responded

What would you recommend we change with our check-in counter?

May 10, 2020 -

BCarty responded

Have a counter like at Gary Crosley Ford. Then have TV monitors behind them that show the services you offer.

May 06, 2020

Great experience. Ricky was awesome. He showed me everything on the car and how it worked. Very friendly and courteous. Paperwork was easy and explained. More

by Guregianbetty
Recommend Dealer
Yes
Employees Worked With
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elias Bichara
May 07, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! Enjoy your new-to-you ride!

May 04, 2020

We went to Chuck Anderson for a specific vehicle that I had seen online. They sold it right before we got there. Ricky went above and beyond to find me the exact same vehicle and had it brought to the dea More

by Jones.r1959
Recommend Dealer
Yes
Employees Worked With
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Stevens, Elias Bichara
May 07, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! It's crazy how that works out sometimes! We're glad we were able to find you a twin!

May 04, 2020

While buying a car at chuck Anderson I had a good experience. The hospitality Scott provided has been outstanding and he has been there with me for help and questions before and after the sale. This More

by pdthompson0518
Recommend Dealer
Yes
Employees Worked With
Scott Marshall
May 07, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! We hope you enjoy your new-to-you vehicle!

May 03, 2020

Very good experience. I am happy to support our town by buying here. I am a person of few word so 25 is a lot for me. More

by VICKIELKILGORE
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Dreke, Elias Bichara
May 04, 2020 -

Chuck Anderson Ford responded

Vickie, thanks for the kind words and shopping local! We appreciate it !

May 02, 2020

Best dealership I've ever done business with - bar none. I'll gladly buy from them again. True professionals that represent what every Ford dealership should aim to be like. More

by Tob
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2020 -

Chuck Anderson Ford responded

Tob we appreciate your feedback! Enjoy your new killer ride!

May 02, 2020

Scott was terrible. He tried selling me an SUV and said to me “this is a better deal for me anyways because I make more $ off this deal.” He also continuously lied throughout trying to find the best car, More

by Won’t come back
Recommend Dealer
No
Employees Worked With
Scott Marshall
May 02, 2020 -

Chuck Anderson Ford responded

Hi Sierra! I'm sorry that you felt like you were mislead, deceived, etc. That was never the case. With your limited credit history, and your desired monthly payment really cut down on the options of vehicles that you could get in to. The Fusion was the perfect car! It fit your budget, and you liked it. After signing the contract on that, we let you out of the contract because you were not going to be able to give us the title on your trade in because your mother would not sign it out of her name. At that point, we had an Escape that still, fit your expectations and seemed to appease your mom enough to sign over the title. Unfortunately that Escape sold before you came in. We had 3 other Escapes that were of equal or better trim level than the one you were looking at, and we were more than willing to offer significant discounts on all of them to make up for the other one selling. You weren't continuously lied to. If Scott told you he was making more money off of another dealer, he was wrong because he wouldn't have. We had already accepted that we were paying a couple of bank fees in order to get your deal approved and funded. Our goal is not to make money off of you, but to help you get in to a car that fits your needs and your budget. We thought we did this on two occasions. I apologize that your dream vehicle, the Escape, sold before you came in. If you have any further questions or concerns I would be more than happy to address them. -Nick Anderson General Manager

May 02, 2020

Well done. Had several recall items repaired, one of which was a gas tank. Returned with same amount of gas. Social distancing was well done. Although I wasn't happy about having to hold my debit card u More

by ROTTNDACHS
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Dave Moorhead
Apr 05, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback on your experience with us!

May 01, 2020

Ricky Baird was very nice and great to work with! Some sales people tend to be pushy which will drive me away. He was nothing like that, which made my car purchase experience even better! Everyone was rea More

by Terra ODell
Recommend Dealer
Yes
Employees Worked With
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Stevens, Elias Bichara
May 02, 2020 -

Chuck Anderson Ford responded

Thanks for the feedback Terra! We hope you enjoy your new ride!

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