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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.5
882 Reviews

882 Reviews of Chuck Anderson Ford - Service Center

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February 28, 2022

Technician was terrible. incompetent and Untruthful. And the “Works” package is also a joke. It says they check all fluid levels. That is incorrect. They check fluid levels More

by Jptcuda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Grace Morgan
Feb 28, 2022 -

Chuck Anderson Ford responded

Hello jptcuda, I would like to hear more about the untruthful part of your visit. No one checks the transfer case, differential, transmission etc during an oil change. Please email our General Manager at nick.anderson@chuckanderson.com, he would like to better understand the 'untruthful' aspect of your review.

Feb 28, 2022 -

Jptcuda responded

First of all I bought the works package not just an oil change! And when I asked the tech if he checked the brakes he said yes which I replied I didn’t see you look at the brakes! His response was oh I forgot and then pulled the wheels back off and checked. Not to mention the shield he removed from under the transmission for what reason I still don’t know? And of course the bolts where to corroded to reinstall so the shield went home with me in the bed.

Mar 01, 2022 -

Chuck Anderson Ford responded

I'm sorry for the confusion. Even in The Works package, we don't check transmission fluid, differential fluid, etc. Those are sealed units. There's really no checking. They have specific service intervals that they need to be replaced, but there isn't a check interval. As far as the technician not checking the brakes, that's inexcusable. It is part of our multi-point inspection, and should never be skipped. The shield under the engine and front snout of the transmission must come off to access the oil drain plug. It's very common in the Midwest for the hardware to corrode terribly because of the salt on the roads in the winter time. On some vehicles, cars specifically, this shield comes loose while driving due to the short screw/bolts breaking. The shield performs no particular task except to keep any type of vehicle oil/fluid from dripping onto roads.

February 25, 2022

Good and fast service. Reasonable pricing. Good customer service very helpful. Friendly people. I would use this service again. More

by Sbachman@mc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Feb 25, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate you trusting us to service your Kia!

Feb 26, 2022 -

Sbachman@mc responded

Thanks for your service

February 23, 2022

Had recall work done on my car. Was easy making appt and getting it fixed. Much better service then previous years More

by Shanldunc
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan, Leah Riddle
Feb 23, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent experience with our service department!

February 23, 2022

Quick very nice and repaired the problem for me. took care of me very happy More

by lynneh1963
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Feb 23, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review! We appreciate your business!

February 20, 2022

Getting parts was an understandable challenge. The work done was quality. One disappointment was greasy fingerprints on the hood & fender when I work hard to keep a great-looking truck. More

by mjwilli78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Feb 21, 2022 -

Chuck Anderson Ford responded

I'm so sorry for the greasy fingerprints, if you bring it back in we would be more than happy to clean them off for you. Not sure how it was delivered back to you like that.

February 18, 2022

I had a great experience. I was in for an oil change and tire rotation. They were quick and efficient. More

by lassandraharris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose
Feb 18, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review! We appreciate your business and look forward to seeing you next time!

February 15, 2022

The Service Department does a great job. They are very knowledgeable, accommodating and get you in and out-making our services visits a nice experience. More

by Tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Rose, Grace Morgan, Leah Riddle
Feb 15, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review Tim!

February 14, 2022

Service was done on time and I was kept apprised of any new info that had changed since the initial evaluation. More

by Terri.irons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan, Leah Riddle
Feb 15, 2022 -

Chuck Anderson Ford responded

Thanks for the 5-star review, we look forward to seeing you next time!

February 12, 2022

Service department was nice and they got me in on time like always! Did a good job in a timely fashion as always! Will definitely keep coming there! More

by Pjwanger1016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grace Morgan
Feb 14, 2022 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit!

February 12, 2022

Friendly, fast, clean, had my vehicle ready in the estimated time. Didn’t try to get you to purchase something you didn’t go after. More

by KCLongfam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 14, 2022 -

Chuck Anderson Ford responded

Thanks for taking a minute to leave us your feedback on your service visit!

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