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Chuck Nicholson GMC Mazda- Service Center

Dover, OH

4.7
549 Reviews
Call Service Center (330) 401-2011

549 Reviews of Chuck Nicholson GMC Mazda- Service Center

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February 01, 2024

We Love Chuck Nicholson. Everything about them. We won't go anywhere else. They are simply the best. The service department is why we kept coming back. Randy Hill is the fine More

by BILLABRAHIMS
Recommend Dealer
Yes
Employees Worked With
Randy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Hill
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Feb 05, 2024 -

Chuck Nicholson GMC Mazda responded

Thank you for your service business and thanks for the great 5* review! We appreciate it and we look forward to serving you again.

Helpful
February 01, 2024

Not a happy camper right now. I don't know how you can tell someone there good to go and then the following Monday tell them they left without paying and that you owe 118.00 More

by hurraypaul
Recommend Dealer
No
Employees Worked With
Randy Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Hill
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Feb 06, 2024 -

Chuck Nicholson GMC Mazda responded

Thank you for your input. We do our best to make sure every customer is satisfied, and to correct the course when they are not. As our Service Manager mentioned when he reached out to you, a credit for your inconvenience has been appliied to your account, to use for a future service visit. Thank you again, and please do not hesitate to reach out to us if there is anything further you wish to discuss.

Helpful
January 31, 2024

Fast service I bought the car there and had work done by you dealership great service. More

by A3308445160
Recommend Dealer
Yes
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Feb 01, 2024 -

Chuck Nicholson GMC Mazda responded

Thank you! We appreciate your business and your taking the time to leave us a 5* review!

Helpful
January 17, 2024

First class all the way around. Got in got out with no issues. Mike was great. More

by beavercj12151215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Jamiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Martina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Chuck Nicholson GMC Mazda responded

Thank you for your business and for the 5* review! We appreciate it!

Helpful
January 12, 2024

After a couple visits I could tell this was an honest dealership with no xx More

by ccabo78
Recommend Dealer
Yes
Employees Worked With
Randy hill and James Toland
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Feb 01, 2024 -

Chuck Nicholson GMC Mazda responded

Thank you! We appreciate your business and the time that you took to leave us a 5* review!

Helpful
January 10, 2024

I love the way the entire staff makes me feel like family They are so polite friendly and go above their job More

by VFARMER67
Recommend Dealer
Yes
Employees Worked With
Randy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Hill
Report | Print
Jan 12, 2024 -

Chuck Nicholson GMC Mazda responded

Thank you for your business and thanks for the 5* review! We're pleased that you're satisfied with your service experience!

Helpful
January 10, 2024

Very easy/effortless. Instructions for drop off were clear. He called with an estimate and problem was fixed while being cost conscious More

by Lendyko
Recommend Dealer
Yes
Employees Worked With
Jim Toland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Toland
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Jan 12, 2024 -

Chuck Nicholson GMC Mazda responded

Thank you for your business and for the 5* review. We're happy that our service department was able to help resolve your concern!

Helpful
January 09, 2024

Very courteous. Prompt & quick service It was a pleasure dealing with the people at the dealership More

by Rtbrown
Recommend Dealer
Yes
Employees Worked With
Cory
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Jan 09, 2024 -

Chuck Nicholson GMC Mazda responded

Thank you for visiting our service department. We appreciate your business!

Helpful 1
January 06, 2024

I received no printout that details what services were performed. I'm fairly confident that the 60000 mile service I requested online included tire rotation. There was no tire rotation done. All tires wer More

by Dskeen
Recommend Dealer
No
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Jan 09, 2024 -

Chuck Nicholson GMC Mazda responded

Thank you for sharing your experience with us. Unfortunately, as with many other dealers, we have made a cost-associated choice to not enroll in the GM Rewards program. Regarding the service appointment you scheduled online, it was not indicated what sort of service you requested and, when our service department contacted you, you had indicated that you would like to schedule an "oil change and inspection" which does not include a tire rotation, as opposed to the 60,000 mile oil change and inspection. Our service manager explained this when he contacted you regarding your concerns and offered you a free tire-rotation. For a printout of the services that were provided, please check your invoice, as they are listed there. If you would like to discuss this further and let us know when you would like to bring your vehicle in for your free tire rotation, please do not hesitate to contact us.

Jan 10, 2024 -

Dskeen responded

Thanks for your response. However, no one contacted me from the service department to ask me what services I wanted at all. The only contact I had was when the dealership called me to tell me it was done. This is simply false information and I have the phone call records to prove it. I also have the records that indicate that I specifically chose the 60,000 mile service. I went back and checked my voicemails from yesterday. Your service manager simply asked me to call him back (regarding this issue which I have not had a chance to do yet) nothing has been explained or offered at this point. If you are going to call me out publicly I suggest you have your facts straight. I have all the records to prove that my facts are right

Helpful 1
January 05, 2024

Friendly, knowledgeable staff. Fair prices, service work done timely and accurately. Will not take my Mazda elsewhere for service. More

by itsamybertini
Recommend Dealer
Yes
Employees Worked With
Randy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Hill
Report | Print
Jan 08, 2024 -

Chuck Nicholson GMC Mazda responded

Thank you for your business and thanks for the 5* review. We appreciate it!

Helpful
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