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Ciocca Audi Volkswagen Porsche of Flemington

Flemington, NJ

4.7
4,993 Reviews
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213 US-202

Flemington, NJ

08822

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Showing 4,993 reviews

August 16, 2026

Responsive and understanding Got everything done I needed. Met my timing and helped keep my costs reasonable. More

by Adcirne
Recommend Dealer
Yes
Employees Worked With
Chris? I think
Aug 16, 2026 -

Ciocca Audi Volkswagen Porsche of Flemington responded

Knowing the service on your Tiguan met your timing and budget is rewarding. Our service department is pleased we could keep costs reasonable and address everything you needed in a prompt, empathetic manner.

August 15, 2026

This review is not in reference to any contact with Tyler on 8/7. However, we had this appointment set for weeks to replace my wife’s cracked windshield and were told the windshield would be ordered/in stock More

by aengland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Aug 17, 2026 -

Ciocca Audi Volkswagen Porsche of Flemington responded

I sincerely apologize for your experience with us. After looking into what happened, it is clear that we let you down. The company we use to schedule appointments failed to notify anyone that the glass would need to be ordered. Unfortunately, our installer was also on vacation, and the glass was not going to be available for another two days. Had we been properly informed ahead of your appointment, our Parts or Service departments could have made the necessary arrangements or contacted you in advance to explain the situation. I understand that Tyler made every effort to locate the glass, including contacting several other dealerships, but unfortunately, no one had it available at the time. I believe he was ultimately able to arrange for you to have the glass installed at another location a few days later. While I am glad Tyler did everything he could to take care of you, you should never have been put in the position of having to go somewhere else in the first place. This was absolutely our responsibility, and I can only offer my sincere apologies. A windshield is one of the services for which we rely on an outside vendor, but that does not excuse our failure to properly communicate and prepare for your appointment. This situation is very much out of the ordinary, as you can see from our other customer reviews, but that does not make what happened acceptable. We will use this as a teaching opportunity for our staff and work to ensure that a breakdown in communication like this does not happen again. I am truly sorry, Mr. England. This was unfair to you, and frankly, it is embarrassing for us as a dealership. If there had been a way for us to make it work for you that day, we absolutely would have. I am grateful that Tyler was able to do his best to find an alternative and get you taken care of. Again, please accept my sincere apologies for the inconvenience and frustration we caused. The last thing we want to do is upset anyone.

August 15, 2026

They always address your issues in a tmy and professional manner Christina is the best. I trust her More

by KATHJOYAL
Recommend Dealer
Yes
Employees Worked With
Christina Serafin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Serafin
Aug 15, 2026 -

Ciocca Audi Volkswagen Porsche of Flemington responded

Your praise for our team’s timely and professional approach highlights the standard we aim to uphold. Christina and our service team appreciate your trust during the service on your Audi Q8.

August 14, 2026

Excellent Efficient, thorough, head mechanic sounds knowledgeable. Problems explained. Repairs appear successfully made Thank you More

by MTFEPF
Recommend Dealer
Yes
Employees Worked With
Stacy
Aug 14, 2026 -

Ciocca Audi Volkswagen Porsche of Flemington responded

We’re glad our head mechanic could explain the issues clearly and complete the repairs on your Audi A4. Your kind words about our quick, comprehensive service mean a lot to us.

August 13, 2026

It was quick and what I expected. Very pleasant I would recommend ciocca to anyone looking for service. More

by steve
Recommend Dealer
Yes
Employees Worked With
Christina Serafin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Serafin
Aug 18, 2026 -

Ciocca Audi Volkswagen Porsche of Flemington responded

Thank you for this great review, Steve! We're happy to hear that your visit to our location went as expected and you were given excellent customer service by our team. Thank you for trusting Audi Flemington and we look forward to seeing you next time!

August 12, 2026

Took great great care of me. Said I had recalls so they took care of that as well. Even said it was on them cause of the delay. GREAT PLACE More

by JASONROSEANDGOOSE
Recommend Dealer
Yes
Aug 12, 2026 -

Ciocca Audi Volkswagen Porsche of Flemington responded

It’s rewarding to know our service department could take care of your Volkswagen Tiguan’s recalls and absorb the cost from the delay. Your praise means a great deal to us. Thank you for the five-star rating and for calling us a great place.

August 12, 2026

Great experience. Friendly, knowledgeable and respectful. Chris and Nick listened to my wants and needs and made my lease poaaibke More

by cacr817
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick and Chris
Aug 12, 2026 -

Ciocca Audi Volkswagen Porsche of Flemington responded

Knowing our associates listened closely to your needs and provided respectful, knowledgeable support is rewarding. Our team is pleased we could help secure your new Volkswagen Tiguan.

August 09, 2026

This is probably the best Audi service dept. within 25 miles of me. People are always friendly and really trying to help any way they can. White back up light was out on the right side. One deal More

by Johnp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Short
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ruggiero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Kozub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacey in Service advisory is THE Best!
Aug 09, 2026 -

Ciocca Audi Volkswagen Porsche of Flemington responded

Thorough attention to detail is at the heart of how our service department operates. Knowing your Audi A4’s backup light is working perfectly again thanks to our cleaning out debris and tightening the bulb means a lot to our team. We appreciate your exclusive loyalty for both of your Audis and your kind words about our friendly, helpful staff.

August 07, 2026

My experience with the dealership was very pleasant. Stacy greeted us when we arrived, made us feel welcome and like valued clients, and explained what we should expect. She later advised us of an addit More

by KARA427
Recommend Dealer
Yes
Employees Worked With
Stacy
Aug 07, 2026 -

Ciocca Audi Volkswagen Porsche of Flemington responded

Your mention of a warm welcome and clear explanation highlights how our service department aims to treat every guest. Our team is pleased we could recommend the necessary service and secure your approval before proceeding. Thank you for trusting us with the service on your Audi Q7.

August 07, 2026

I had an excellent, routine check up on my S5 Cabriolet. I was taken immediately, by a most pleasant and knowledgeable associate, directed to a reasonably well appointed waiting room, and my vehicle was com More

by Jsakson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female Service Associate
Aug 07, 2026 -

Ciocca Audi Volkswagen Porsche of Flemington responded

Your feedback about being greeted promptly by a friendly, knowledgeable associate and enjoying a well-appointed waiting area perfectly captures our service department’s approach. Knowing that we met the timeframe we promised with no surprises is rewarding. Your continued trust and enthusiastic endorsement motivate us to keep providing this level of care.