Ciocca Chevrolet GMC of Flemington

Purchased two new tires with mounting etc. No complaints as to service. Did not wait at dealership while service was being performed. No complaints as to service. Did not wait at dealership while service was being performed. More

YES EVERYBODY WAS NICE AND THEY EXPLAINED EVERYTHING THAT WAS GOING AND KEEPING ME UPDATED WAS GOING AND KEEPING ME UPDATED More

I find their rates for basic proceedures incredibly expensive. After paying over $90 for an oil change. They felt the need to charge $50 labor to change the airfilter. Not to mention the other shop c expensive. After paying over $90 for an oil change. They felt the need to charge $50 labor to change the airfilter. Not to mention the other shop charges that should have been included in the oil change. I will never take any vehicle to them ever again. More

Excellent service experience at Flemington Chevy. Their service advisors are great and communicate everything very well. My vehicle was done on time and for a reasonable price. Their service advisors are great and communicate everything very well. My vehicle was done on time and for a reasonable price. More

I brought my Trax in for an oil change and tire rotation. I waited for two hours, during which I received an email that I needed a cabin air filter (wanting to charge me somewhere in the ballpark of $85 for I waited for two hours, during which I received an email that I needed a cabin air filter (wanting to charge me somewhere in the ballpark of $85 for a $13 part and 2 minutes of labor), and that I needed a tire realignment. Did anyone could to get me to discuss these repairs with me? No, of course not. But they wanted to suggest doubling an already astronomically overpriced service without so much as a face-to-face conversation, or taking me back to review the wear on my tires myself. I also brought a new set of wipers with my vehicle, to which the service manager let me know they could definitely pop them on for me. When I finally had done enough waiting and was thoroughly frustrated with the lack of customer service, I went to ask when my car would be ready. They brought the car around and let me know that because the wipers were “after market”, they’d need to charge me $30 for installation. I obviously refused. This service team are seemingly not honest brokers and certainly have no concern for client satisfaction. I truly am blown away by the lack of professionalism and decency, considering that they’re charging twice as much as their competitor down the street for simple maintenance. I loathe to have to return again for my next mandatory service through my lease. More

Over Thanksgiving my 2017 silverado transmission died. I'm a resident of TN. Being that I was out of state, they charged me $11K for a transmission replacement. Mind you it costs $7K in TN. They never cal I'm a resident of TN. Being that I was out of state, they charged me $11K for a transmission replacement. Mind you it costs $7K in TN. They never called me other than to say the truck was done and ready for pickup. All of my phone calls went unanswered, even after leaving multiple messages. So I contacted GM directly to see if they would do anything about the obvious price gouge due to me being an out of state resident. This will be the last time I ever buy a GM product as GM knew of the issue with 8-speed (8L45/8L90) automatic transmissions in 2015-2019 Chevy, Cadillac, and GMC models as they were in litigation over it. Well they did nothing and said since my vehicle was 7K miles out of warranty that they couldn't help. More than disgusting with the way Chevy and GM screw over their customers, even when those customers have been buying Chevy for 80 years. More