Ciocca Ford Lincoln of Flemington

Writing is not my strong point. My first appointment was to have a recall done on the vehicle. It took about 1 1/2 months to get the appointment. I understand things are not The fau My first appointment was to have a recall done on the vehicle. It took about 1 1/2 months to get the appointment. I understand things are not The fault of the dealership. Since I was told the repair would take approximately five hours I did ask for a loaner car and if that didn’t work out someone to shuttle me home. I was told they don’t do that. I was also told that the dealership does not pick up the customers car. Ford documentation says that they will pick up a customers car at their house and bring it back. Didn’t happen At the time when I got my recall completed I did receive documentation recommending additional services for my car. I was told I need an oil change and that would be $90. So I asked the service writer why did the oil changes go up so much. He said that was due to the price of oil going up. I haven’t seen the oil go up that much. He also recommended that my shocks for leaking and they should be replaced . With the cost of $725. So I asked why the shocks not covered under my warranty since I still had 2000+ miles to go. He said they would be covered. The paper should have stated that the shocks were starting to leak and they will be replaced at no cost to you. I would be ecstatic. So do you see the dilemma that I was in. More

I was very pleased with Andrew and Michael. Other than some rough shifting in the tranny, I like my F150. Other than some rough shifting in the tranny, I like my F150. More

Took me in quickly and were very courteous. Price reasonable. Will consider them again if I am in area. Would appreciate a little better price on suggested services as I am now a senior. Any co Price reasonable. Will consider them again if I am in area. Would appreciate a little better price on suggested services as I am now a senior. Any coupons? More

Service Dept called to remind me of a scheduled up coming service. The Rep checking me in was pleasant and helpful as were all of the employees The Technician and Todd kept me informed of the statu service. The Rep checking me in was pleasant and helpful as were all of the employees The Technician and Todd kept me informed of the status of the car service. AND my car was washed and the insides cleaned before I picked the car up More

Love this dealership! They are extremely customer focused and follow up on every detail. Wouldn’t consider going anywhere else! They are extremely customer focused and follow up on every detail. Wouldn’t consider going anywhere else! More

Chad went above and beyond taking care of my recent service of both of my Ford vehicles. He has been my service advisor for 20 years and I recommend him to everyone especially if they own Fords. Especi service of both of my Ford vehicles. He has been my service advisor for 20 years and I recommend him to everyone especially if they own Fords. Especially to my NJST club members. More

Curtis was very helpful. Communicated via text on the service progress. Answered all my questions and the staff assisted when necessary. Very happy customer. Communicated via text on the service progress. Answered all my questions and the staff assisted when necessary. Very happy customer. More

We were treated very well at the dealership. We bought a Lincoln Nautilus. I love the car!! We bought a Lincoln Nautilus. I love the car!! More

We have always used Ditschmann Ford which was bought out by Ciocca. We hope Ciocca will continue the tradition of great service. The only question/issue I had during my purchase was I showed a coupon th by Ciocca. We hope Ciocca will continue the tradition of great service. The only question/issue I had during my purchase was I showed a coupon that I was sent by Ciocca over the weekend for $1000.00 additional discount, and the team indicated it was already included in the markdown, though not shown specifically. Overall service was very Good. More

Nice and courteous service experience during my service visit. I was very delighted. Thank you. visit. I was very delighted. Thank you. More