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Ciocca Ford Lincoln of Lawrenceville - Service Center

Lawrence Township, NJ

4.6
156 Reviews

156 Reviews of Ciocca Ford Lincoln of Lawrenceville - Service Center

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January 24, 2024

Have gone to this dealer 3 times now and every time they have fixed my truck! More

by stevengiannino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

We are so glad to hear this, Steven! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

January 24, 2024

I asked for a place to work on a laptop while waiting and none was offered where in the past they were. I had to ask was was checked on my car and if everything was set as nothing was explained at checkout More

by JMCURRAN
Recommend Dealer
No
Employees Worked With
David Espinoza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Espinoza
January 22, 2024

Great service, prompt replies, and detailed video summary of repairs made to my vehicle - very impressed! More

by LIS95SPED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt McGuckin
Jan 24, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you so much for the great review! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

January 20, 2024

Very professional, came on time, convenient to have recall done at home. Completed quickly, no inconvenience! More

by Mricci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

We're so glad to hear it! Thank you for the great review, Mricci! We're always here to help if anything else comes up!

January 20, 2024

Had to return the vehicle to complete a service. Jackie was wonderful with with communication and service More

by KHABIRHASSAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Krzaczyk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thanks for sharing your experience with us! If there is anything else we can do to help just let us know! Have a great day!

January 19, 2024

Hi my name is Joyce butler my car been in the shop 4 times got it back on Saturday of last week been there since November for engine problems I was told tat my car was running good with the new engine.. More

by Butlerj1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Espinoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2024

Very friendly and problems resolved within a day. Will continue to use your dealership for any other problems More

by meangene6
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt McGuckin
Jan 24, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

January 19, 2024

Front desk service Dave is the best. Issue is mechanic doesn’t let you know if there any upcoming things to look out for on the vehicle. I feel like they just change the oil and that’s i More

by Jc3z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2024

Great experience. Got tires for me quickly and installed in less than twenty four hours right before the snow storm. Thank you for squeezing me in! More

by Elizabeth Gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim
Jan 24, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you very much for such a great review, Elizabeth! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

January 18, 2024

Professional and accommodating embraces the Lincoln way. Flexible with their appointments. They have Great customer service. More

by KHABIRHASSAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Espinoza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

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