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Ciocca Ford Lincoln of Lawrenceville - Service Center

Lawrence Township, NJ

4.5
155 Reviews

155 Reviews of Ciocca Ford Lincoln of Lawrenceville - Service Center

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April 26, 2024

Car looks very shined up afterwards drives better doesn’t roll back . Thatnks very much More

by A_I_Paulie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Espinoza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you for the kind review! We are a bit concerned by your overall star rating. Please let us know what we could've done better to earn a 5-star rating!

April 26, 2024

Service was excellent and everyone was pleasant and provided excellent service. You’’ve won me over. More

by BKOPOLOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you so much for the recommendation, BKopolow! We hope to see you again for all your service needs.

April 25, 2024

You have a very professional team. When I bring my car i know everything will be done on time and in the right way. More

by BIRACIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you so much for the great review, Biracia! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

April 23, 2024

Very courteous and professional. They were able to understand my issues with my vehicle and worked very hard to address them. More

by alexander.ellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you very much for such a great review, Alexander! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

April 19, 2024

Appreciated shuttle home and delivery of car when repair completed. Staff friendly and very helpful. More

by SAYHA39
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

April 19, 2024

I have always received excellent service here, especially in comparison to some other places, and I appreciate their ability to help me in emergency situations (such as a toilet blowout and engine failure). More

by CDH111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

April 19, 2024

Problem with the vehicle was resolved in a timely manner. Very satisfied with the service. More

by WANDRUSHKO52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

April 19, 2024

Jackie is a great service advisor, friendly ,informative,professional. We stopped using ciocca previously because of poor service. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you so much for the great review, Steve! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

April 18, 2024

Service was excellent. Texted the quote, returned phone calls promptly. Vehicle was washed inside and outside. More

by robverba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Rob, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

April 18, 2024

Very professional staff, prompt attention to the issue at hand, and excellent communication. A positive experience. More

by egang1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you so much for the wonderful review, egang! Our whole team really appreciates it! Let us know if we can help with anything else!

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