Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ciocca Ford
Quakertown, PA
1,463 Reviews
THE CIOCCA PROMISE - 1 Year Free Oil & Filter Changes. Tire & Wheel Protection (12 Month/15k miles). Powertrain Warranty with AC Coverage (up to 100k Miles). Contact dealer for more details.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,463 reviews
March 30, 2016
awesome, Salesman was great to work with. Very knowledgeable and friendly... Great dealership.. Friendly staff and very helpful..... Would highly recommend thi Salesman was great to work with. Very knowledgeable and friendly... Great dealership.. Friendly staff and very helpful..... Would highly recommend this dealership ..... Love my new truck More
by Ad fleck Jamie 1241
Employees Worked With
John Natali, Tim Adams
March 29, 2016
Excellent Customer Service I recently purchased 2 trucks from Chris Batori at Ciocca Ford. He takes the time to answer any questions I have, research all the option packages, an I recently purchased 2 trucks from Chris Batori at Ciocca Ford. He takes the time to answer any questions I have, research all the option packages, and to address any body fit issues that arise. I' have been purchasing my company vehicle through him for over 10 years and will continue to do so because of the excellent service I recieve. More
by steve4321
Verified CustomerEmployees Worked With
Chris Batori
March 29, 2016
service with quality good communications, and flexible to pick up the car with my schedule. also the tire replacement matches my local sears price and that definitely wort good communications, and flexible to pick up the car with my schedule. also the tire replacement matches my local sears price and that definitely worth a plus More
by AODENG93
Employees Worked With
Tim Adams
March 29, 2016
Service. Very efficient. Work done on time and done right. Friendly. Service area clean. Works with your schedule. Can drop off vehicle after hours and pick up Very efficient. Work done on time and done right. Friendly. Service area clean. Works with your schedule. Can drop off vehicle after hours and pick up anytime. More
by irenembishop
Employees Worked With
Michael pasternak, Mike Kardane
March 29, 2016
Paul was amazing!!! I was not sure if we where going to leave with a car that day but what I did know was that when ever we were going to get one it would be from Paul. I was not sure if we where going to leave with a car that day but what I did know was that when ever we were going to get one it would be from Paul. He has the ability to make you feel comfortable right away. More
by CHRISTINEDUKE
Employees Worked With
Paul Farrington, Mark Lawless
March 28, 2016
20k service everything worked fine and on time. As an opportunity to improve I would only recommend to create a waiting room with no tv, so people could (perheps) everything worked fine and on time. As an opportunity to improve I would only recommend to create a waiting room with no tv, so people could (perheps) read a book while waiting. More
by MASANFE
Employees Worked With
Mike Kardane
March 28, 2016
Fast service I needed to get my truck serviced and I did not have any available time except for the day I was hoping to make the appointment. Well sure enough they I needed to get my truck serviced and I did not have any available time except for the day I was hoping to make the appointment. Well sure enough they could take me that day. I also needed to wait for the service to be completed. The service was completed in a timely fassion and I was on my way !! More
by IRVM
Employees Worked With
Paul Wehner
March 28, 2016
Great service I always receive great service at Ciocca Ford in Quakertown. Mike Kardane always takes excellent care of my 2010 Ford Fusion. Quality work is excellen I always receive great service at Ciocca Ford in Quakertown. Mike Kardane always takes excellent care of my 2010 Ford Fusion. Quality work is excellent. I have always taken my cars to Ciocca, and will continue to do so. More
by WHEEZER88
Employees Worked With
Mike Kardane
March 28, 2016
Great sales guy John was an excellent sales guy very informative and listen very well was not pushy He was able to find me an expeller in a short time frame John was an excellent sales guy very informative and listen very well was not pushy He was able to find me an expeller in a short time frame More
by FENTON.HARPSTER
Employees Worked With
John Natali, Mark Lawless
March 28, 2016
Lack of Communication I purchased a brand new 2016 Ford Explorer and realized that one of my taillights was burned out. I took it Ciocca Ford Service and they didn't have t I purchased a brand new 2016 Ford Explorer and realized that one of my taillights was burned out. I took it Ciocca Ford Service and they didn't have the part in stock so they had to order it. Once the part was in, I scheduled an appointment to have the taillight replaced. I was initially told by the service adviser that Ford required photos and an approval, but was later told by the same service adviser that he verified that no photos or approval would be necessary and that I would be out of there within 30 to 45 minutes of my arrival. Fast forward almost TWO HOURS later and my car was finally ready. Apparently the "experienced" service adviser Mike Kardane never came out to tell me that they definitely indeed needed to take photos and get an approval from Ford. Here's what they did: 1. Removed the defective taillight. 2. Installed the new replacement taillight. 3. Removed the new replacement taillight. 4. Reinstalled the defective taillight. 5. Took photos and sent them to Ford for approval. 6. Once approved, they removed the defective taillight for the second time. 7. Then they installed the new replacement taillight for the second time. Once again, I was sitting in the waiting room for almost TWO HOURS for something that I was told would take no longer than 30 to 45 minutes. The service adviser never communicated with me until the repair was finished almost TWO HOURS later. I understand things can happen in the course of doing business, but at least give me the courtesy of communicating it with me instead of not being respectful of my time. Then to make matters worse, he was unable to give me a receipt for the warranty work performed and stated that he would send it to me in the mail. Come on, seriously? You can print a receipt for the work you performed? And shame on you FORD MOTOR COMPANY for requiring photos to be taken and an approval required to replace a DEFECTIVE part on a brand new vehicle that wasn't even a few weeks old. It sucks to spend almost $50,000.00 on a new car and be subjected to a stupid corporate policy. What part of DEFECTIVE don't you understand? I'm very disappointed with my service experience. More
by Jim Chookagian
Employees Worked With
Mike Kardane
