Ciocca Ford

Solved the problem but First off Mike K was awesome. He got me in and out really quickly. The issue is my brake light was off and cruise control worked when I was sitting First off Mike K was awesome. He got me in and out really quickly. The issue is my brake light was off and cruise control worked when I was sitting on the overpass where my car broke down. I realize people try to get stuff over on the dealer saying it worked when it didn't. I am NOT that guy. Now I have a brake light on which Mike Diagnosed at no cost. (thank you)Gave me a worst case of 500ish dollars. When driving to NY went to turn on cruise and not working. I am hoping the brake light on and the cruise is connected but if not bummer. If I had to guess I betting $1,000 to fix both. That stuff not working drives me crazy. The Internet was fast and the waiting room comfortable. More

Good work done in a very reasonable time. The work done was well done in a very reasonable time. All the staff was very friendly. Mike Kardane was very friendly and very thorough ab The work done was well done in a very reasonable time. All the staff was very friendly. Mike Kardane was very friendly and very thorough about work done to my car. Everything was very smooth. More

Service as promised The service department does a great job--excellent customer service, car back when promised, pricing options offered. I was able to bring my car right The service department does a great job--excellent customer service, car back when promised, pricing options offered. I was able to bring my car right over without a wait and was offered a free rental car while the service department took care of two recall issues they couldn't finish that day. More

Mike Kardane is the ultimate professional. Give clear expectations and then follow up in the way promised. An easy formula for great service that is often bungled. The team at Ciocca Ford c Give clear expectations and then follow up in the way promised. An easy formula for great service that is often bungled. The team at Ciocca Ford clearly appreciates their customers. A welcome service in a world full of apathy. Thank you Mike, Tim and Ciocca Ford team! More

The service was done estimated time. The service has always been very good. The service department is very considerate of your time. They welcome you and then they get right to business The service has always been very good. The service department is very considerate of your time. They welcome you and then they get right to business. More

Best 25K Maintenance Visit Had made an appointment because I needed to wait for my car. Arrived at appointment time and was greeted and written up in 5 -10 minutes. When vehicle Had made an appointment because I needed to wait for my car. Arrived at appointment time and was greeted and written up in 5 -10 minutes. When vehicle was finished in about an hour I was very pleased. In addition Mike was able to save me $40 on the final invoice by applying a combination discount to my work order. I left being a very happy customer. More

Pleasant service appointment Both gentlemen we dealt with were very personable, friendly and informative. We were able to drop our vehicle off the night before and pick it up the Both gentlemen we dealt with were very personable, friendly and informative. We were able to drop our vehicle off the night before and pick it up the following day when it was finished. More

Excellent Service Both Brian and Caleb went above and beyond my expectations in making my vehicle purchase a smooth transaction. The rest of the team was very friendly Both Brian and Caleb went above and beyond my expectations in making my vehicle purchase a smooth transaction. The rest of the team was very friendly and accommodating as well. Thanks guys! More

Big Mike IS the man! Years ago, we traded in a 2010 Honda to get our first Ford Fusion, a 2012 at Ciocca Ford. We later traded the 2012 Fusion for a 2013 Fusion with good Years ago, we traded in a 2010 Honda to get our first Ford Fusion, a 2012 at Ciocca Ford. We later traded the 2012 Fusion for a 2013 Fusion with good deal arranged by Big Mike. New Year’s Eve morning, Mike called us and by the end of the day, he again went out of his way to totally satisfy us as repeat Ciocca Ford customers. He knew we were interested in an all-wheel drive vehicle time. Mike called us to say he had a well-equipped red 2016 Escape which he was confident would meet our needs. Big Mike was correct. My wife fell in love with it. It was very late in the afternoon of New Year’s Eve and naturally everyone was anxious to get home but Mike stayed until the end to ensure total satisfaction. He is an excellent example of good ol' fashion customer service and commendable respect for his customers. There are not enough words to express our complete satisfaction for Mike Blackman going out of his way. We are now "three timers" and hopefully in three more years, we may again become customers of Mike and Ciocca for the fourth time. More

Purchase of a New Ford Escape Jimmy Breslin and the whole Ford Ciocca team really made it easy for me to trade in my old Ford F-150 for a new Ford Escape. Purchasing a new car can Jimmy Breslin and the whole Ford Ciocca team really made it easy for me to trade in my old Ford F-150 for a new Ford Escape. Purchasing a new car can be stressful, but Jimmy and the team really took care of us. My wife and I couldn't be happier. More