Ciocca Ford

In and Out I was referred to come here by a very dear friend of mines Mike Klaski. Being from the city, I am used to many people being on edge and ready to blow I was referred to come here by a very dear friend of mines Mike Klaski. Being from the city, I am used to many people being on edge and ready to blow their top at any moment. The individuals whom assistance me and my wife were very well manner and treat me with respect. Initially, I only visit this location for help from a friend but I left with the people here leaving an impressive on me that make me want to come back. Service by the tech was extremely fast. I was expecting an 2 1/2 hour wait and he got me out in 1 hour and 10 minutes. More

Very professional crew! It was a pleasure working with Daniel Brown for my purchase. Exceptionally nice young man who tended to every need and certainly keeps you intereste It was a pleasure working with Daniel Brown for my purchase. Exceptionally nice young man who tended to every need and certainly keeps you interested in the vehicle. If he didn't know the answer to a question, he made sure he got it for me. More

A good service experience Ciocca Ford service department has always treated us fairly and courteously. Their service techs have always been capable to perform any service we ha Ciocca Ford service department has always treated us fairly and courteously. Their service techs have always been capable to perform any service we have had to have done. I will use this service department as long as my Fords need service More

Friendly employees, organization and communication lacking We had a very pleasant experience on our first visit to test drive some vehicles we were interested in. We came back the next day to purchase a vehic We had a very pleasant experience on our first visit to test drive some vehicles we were interested in. We came back the next day to purchase a vehicle. The dealership was accommodating in letting us take separate test drives and sign paperwork separately in order to not have to take our small children on test drives and into the finance office. We agreed on a deal at 11am. We were told they would have us out of there in "an hour or two, hopefully closer to an hour." It was nearly 2pm before we finally were set to go. Everything seemed to be moving very slow on their end. On a positive note, they did offer our kids pizza for lunch. That was much appreciated since things were taking longer than anticipated. Before leaving, it was decided that I would return to the dealership in a few days (date and time scheduled with sales associate) to get a 2nd key cut for the vehicle that we purchased and to have a cover put on the truck bed. The day before this was to occur, the dealership called to confirm and see how we liked the truck. We expressed some concerns that we expected to address the next day. We asked about the type of cover we would be receiving and were given an answer of "hard trifolding cover." When I arrived at the scheduled time, the cover was installed quickly however it was not the cover we were told we were getting. Also, I had to drive over to the Service building and was then told they didn't have any keys in stock to cut. Incredibly frustrating since I had driven nearly an hour to get there for that specific reason and Ciocca knew I was coming to have the key cut. I had to make another appointment for the next day. When I came back the next day, I expressed the rest of my concerns regarding the fact that the car is defaulting to Kilometers per Hour each time the car is started. The service department cut my key, and told me that they fixed it so Miles per Hour would now be the default (instead of Kilometers). The car is back to kilometers per hour, it has not been fixed. Each time I start the car I have to manually change the speedometer. I have already been there twice, and will most likely have to return a third time. I expressed my frustration to my sales consultant who said he would see about getting me a gas card for my inconvenience. Still waiting to hear on that one.....not holding my breathe at this point. More

I was ripped off I bought a used truck for 20,000 with a new inspection. I put just 3,000 miles on it the year> took it to Ciocca for inspection figuring it wouldn I bought a used truck for 20,000 with a new inspection. I put just 3,000 miles on it the year> took it to Ciocca for inspection figuring it wouldn't anything. I was in shock when they told me it needed over $1,000 for inspection and another $650.00 to be safe on the road. There is no question that they knew it needed all this work before they sold it to me . I would never go back to them for anything and would discourage anyone from buying a used or new car from Ciocca ford. Their service people were nice enough More

Great customer service great attitudes I was really a great experience the whole staff where very friendly my vehicle is awesome couldn't ask for anything better enjoy there business can't I was really a great experience the whole staff where very friendly my vehicle is awesome couldn't ask for anything better enjoy there business can't wait to do more business with them in the future More

Great place Thank you everyone for taking good care of my truck. Was there for a major warranty repair. Was done right. A rental was provided and even washed my t Thank you everyone for taking good care of my truck. Was there for a major warranty repair. Was done right. A rental was provided and even washed my truck. More

Overall Great Experience. This is the seventh car I bought from Mike Blackman at Ciocca Ford in Quakertown and by far every time has been a pleasure. I don't even bother to loo This is the seventh car I bought from Mike Blackman at Ciocca Ford in Quakertown and by far every time has been a pleasure. I don't even bother to look anywhere else. More

Smooth and Easy Transaction! Albert and the management at Ciocca Ford were very easy to work with and they had the Focus Titanium that I was looking for in stock. It was well wo Albert and the management at Ciocca Ford were very easy to work with and they had the Focus Titanium that I was looking for in stock. It was well worth the trip to Quakertown, PA! More

Excellent all-around experience. Though I live over 80 miles from this dealership, I went there because they had exactly the car I wanted, equipped just the way I wanted it. My experi Though I live over 80 miles from this dealership, I went there because they had exactly the car I wanted, equipped just the way I wanted it. My experience with the dealership was first-rate from start to finish. It began with a search on the internet and then I called to make sure "my" car was still available. Got the assurance I needed to proceed to the dealership -- but my old car actually broke down about 20 miles from the dealership (bad wheel bearing), so they sent their tow-truck to fetch me rather than drive further in a dangerous condition. Once at the dealership everything about my purchase went very smoothly. My "new" car was all ready to go, and after a little test drive and the usual paperwork, I was on my way with with a beautiful new 2017 Ford Escape. I'm sure I would love the car anyway -- but my experience with the people who guided my transaction made my travels (and travails) all worth while. I would not hesitate to recommend purchasing a car at this dealership. More