Ciocca Ford

Dane Carl handled the purchase of a 2024 Bronco Sport Badlands. I find that Dane was an excellent salesperson and went out of the way to make the purchase fluid. He was very knowledgeable of the car be Badlands. I find that Dane was an excellent salesperson and went out of the way to make the purchase fluid. He was very knowledgeable of the car being purchased, answered all questions with clarity and was an amicable person to converse with. When handling the purchase I feel he did his best to help myself and Ciocca come to an agreement for the purchase. EXCELLENT SALESMAN Kris Gerald He handled the financial part of my deal. The extended warranty part of the deal was not handled clearly. We went through many iterations and computer screens before we verbally agreed to the Premium Plus program for 3 years beyond the manufacturer’s 3 year bumper to bumper warranty for a total of 72 months. After signing papers on the pc screen he gave me a memory stick with all documents. When I went home I did not see any signed papers agreeing to the extended warranty timeframe nor a detail of explanation document of the Premium Plus coverage. After asking him several times via e-mail, he finally sent me a document showing AVC (who I found out later handles the warranty claims) shows the warranty for 60/60000/100. This document was not part of the document info he gave me on the memory stick. This created confusion, we spoke on the phone that we verbally agreed to 72 months but for some “reason” it ended 60 months. He said he would talk to AVC that day about extending it to the 72 months. He has not confirmed that despite multiple requests an update status. Finally, he did contact me but had not talked to AVC yet. He offered me a refund on the purchase of the extended warranty. My wife and I did want an extended warranty and resolved to keep it with hope that he did follow through with successfully contacting AVC. Poor communication! More

I compare cust Service to when I bought my car and it is not what it was not what it was More

Always gets the job done on time. Never have I ever had a complaint about the service I received at service department. Never have I ever had a complaint about the service I received at service department. More

Amazing experience and went above and beyond in customer service Thanks to the service manager as well for answering all my questions. service Thanks to the service manager as well for answering all my questions. More

They went out of their way to find what I was looking for. The salesman drove over an hour and a half to another dealership so he could get it back in time for me to test drive it. They were all great to for. The salesman drove over an hour and a half to another dealership so he could get it back in time for me to test drive it. They were all great to deal with. More

I had a nail in my tire and they got me in within the hour and did an oil change and fixed my tire in just an hour hour and did an oil change and fixed my tire in just an hour More

The service was as described, the issue I had was when I called and made the appointment for my 2024 Ford truck the scheduler mad my appointment for Ciocca Chevrolet not Ford! I had a schedule conflict and called and made the appointment for my 2024 Ford truck the scheduler mad my appointment for Ciocca Chevrolet not Ford! I had a schedule conflict and when I called to reschedule I was informed my appointment was at Ciocca Chevrolet, I had to specify with the scheduler that I wanted my Ford truck serviced at the Ford dealership! More

Service was done in the time frame I was told it would be done . Good explanation of what was done done . Good explanation of what was done More

Very Polite. Willing to take the time to show you cars. Answered all of my questions. Willing to take the time to show you cars. Answered all of my questions. More

Work completed in time frame. Friendly staff. Estimated price ended up being final price. Detailed Work performed listed on invoice Friendly staff. Estimated price ended up being final price. Detailed Work performed listed on invoice More