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Ciocca Ford

Quakertown, PA

Overview
Employees
Reviews
Vehicles
4.5
1,563 Reviews
Located at 780 S West End Boulevard in Quakertown, PA, we are dedicated to making sure that our customers are satisfied. When you shop with us, you'll have access to a wide selection of new Ford models, as well as an extensive inventory of used cars, trucks, and SUVs. When you combine this shopping experience with our top-notch finance center, experienced service center, and well-stocked parts department, you'll start to understand why we are the choice of so many people for solutions to their automotive needs.
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780 S West End Blvd

Quakertown, PA

18951

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Showing 1,563 reviews

September 19, 2025

The dealership is clean and professional and the mechanics are honest and technically proficient. Thanks. More

by Tal.GOTTESMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Klement
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zane Henninger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

Ciocca Ford responded

Hi Tal, Thank you for the great feedback! We're glad to hear you had a positive experience and that our clean, professional environment and skilled, honest mechanics stood out to you. We truly appreciate your trust and look forward to serving you again in the future.

September 18, 2025

After making an appointment for an oil change, the vehicle was drop off the night before the appointment with clear marked ASAP. Rec'd a call from Mat (service advisor) with a question. I advised him More

by BILL34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mat
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Sep 23, 2025 -

Ciocca Ford responded

Hi Bill, We’re truly sorry to hear about your recent experience and appreciate you taking the time to share your feedback. It’s clear we fell short of your expectations—and our own standards—when it came to communication and turnaround time. We understand how important timely service is, especially when plans change, and we regret that we didn’t deliver the level of care you’ve come to expect from us over the years. Your loyalty means a lot to us, and we'd appreciate the opportunity to speak with you directly to see how we can make things right. If you're open to it, please reach out to our service manager at your convenience. Thank you again for your past support, and we hope to have the chance to regain your trust.

September 18, 2025

Ciocca made things easy for me. I sent my car with my son it got serviced and that was that. More

by GCW696
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Klement
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zane Henninger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2025 -

Ciocca Ford responded

Thanks for the great feedback! We’re glad to hear everything went smoothly and that we could make the process easy for you and your son. That’s exactly what we aim for! We appreciate you choosing Ciocca and hope to see you again next time

September 16, 2025

Great experience! Would purchase from them again as well as have my vehicle serviced there. More

by MichaelB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Batori
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2025 -

Ciocca Ford responded

Hi Michael, Thank you for the great review! We're so glad to hear you had a positive experience with us. It means a lot to know you'd return for both future purchases and service. We look forward to seeing you again and are always here when you need us!

September 14, 2025

Everyone is polite and courteous. Have no problems after having my truck serviced. Will recommend Ciocca Ford to friends and family More

by HPSCARES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Klement
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zane Henninger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2025 -

Ciocca Ford responded

Thank you for the kind words! We're so glad to hear that your service experience went smoothly and that our team treated you with courtesy and professionalism. Your recommendation means a lot to us — it’s the highest compliment we can receive. We appreciate your trust in Ciocca Ford and look forward to serving you again in the future!

September 12, 2025

Stephanie was very professional and knowledgeable. I brought my 2020 Ranger in because of a noise underneath my cab. When your mechanic test drove my truck it didn’t make any noise. Naturally! The n More

by Roger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonah Weitzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Maley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Katra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Klement
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zane Henninger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2025 -

Ciocca Ford responded

Hi Roger, Thank you for taking the time to leave such a thoughtful and detailed review. We're glad to hear that Stephanie provided professional and knowledgeable service—she’ll be happy to hear your feedback! We understand how frustrating intermittent issues can be, especially when they don’t present during a test drive. We appreciate you sharing your own experience and insight—your background with diagnosing bearing noise is incredibly valuable, and your suggestion regarding a standardized isolation procedure is a great one. We'll be sure to document your observations about the driveshaft bearing and share them with our service team. If the issue persists or worsens, please don’t hesitate to reach out—we’re committed to helping you get to the bottom of it. Thanks again for choosing Ciocca. We appreciate your trust and your thoughtful input!

September 12, 2025

My service advisor was very accommodating and nice . My truck was in and out quickly and I was back on the road again ! More

by JON.DILGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Katra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Klement
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zane Henninger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2025 -

Ciocca Ford responded

Hi Jon, Thank you for the great feedback! We're glad to hear your service visit went smoothly and that your advisor took good care of you. Quick, efficient service is what we strive for, and it's awesome to know you were back on the road in no time. We appreciate you choosing Ciocca Ford of Quakertown and look forward to seeing you again!

September 11, 2025

They were quick efficient and had my truck back in one day. Appreciate all they did. More

by CLH0329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2025 -

Ciocca Ford responded

Thank you for the great review! We're glad to hear our team was able to get your truck back to you quickly and efficiently. We appreciate your kind words and are always here to help whenever you need us.

September 08, 2025

Prices are crazy inflated. Almost 2x the cost of any other service center. If charging $99.95 for labor plus parts and it takes an hour to change oil and rotate tires, why char More

by myers.robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Batori
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2025 -

Ciocca Ford responded

Hi Robert, thank you for your feedback. We’re sorry to hear you felt our pricing was higher than expected. We strive to provide top-quality service with skilled technicians and genuine parts, which can sometimes reflect in the cost. That said, we appreciate your perspective and will take your comments into consideration as we continually review our pricing to stay competitive. If you’d like to discuss your visit further or have any questions, please feel free to reach out to us directly at (215) 536-8600.

September 07, 2025

Knowledgeable, friendly, quick process, gave options, explained effectively, fair trade in value, clean showroom and more More

by ERICSURO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristopher Gerald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom
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Sep 09, 2025 -

Ciocca Ford responded

Hi Eric, thank you for the excellent review! We're glad to hear that you had a smooth and informative experience with our team. It’s great to know you felt supported with clear options, a fair trade-in, and a comfortable environment. We appreciate your trust and look forward to seeing you again!

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